Director, Forward Deployed Organization Architect

Manulife

Director of Forward Deployed Organization Architect at Manulife designing human + AI work models. Transforming workflows in financial services for enhanced value delivery and employee experience.

Posted 7/29/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$113,260 - CA$210,340 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workforce transformation and AI-enabled work redesign, with a strong focus on designing human + AI work models that enhance business outcomes and colleague experiences. Proficient in leading pilots and implementing operating model choices that align with enterprise priorities.

Highest-signal resume keywords

Workforce Transformation LeadershipAI-Enabled Work RedesignOrganizational DesignNarrative-Building SkillsApplied AI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce TransformationOperating Model DesignHuman + AI Work ModelsProcess RedesignData AnalyticsScenario ModelingDecision RightsCapacity ImplicationsWorkflow AssessmentPilot Design

Soft Skills

Innovative ThinkingPractical JudgmentCollaborationContinuous LearningComfort with Ambiguity

Tools & Technologies

AI-Powered ToolsFeedback LoopsLearning Loops

Industry Keywords

Human-Centered DesignChange ManagementExecutive AdvisoryBusiness OutcomesColleague Experience

About the role

Key responsibilities & impact

Embed within business teams to understand how work creates value to identify priorities.
Balance innovative thinking with practical judgment, helping leaders decide where to automate, augment, redesign, or simplify.
Map existing systems, understand the trade-offs, and make informed decisions
Design with adoption in mind, balancing the power and potential of AI with human-centered design principles and sustainable work experiences
Lead with an experimentation mindset, using evidence, feedback, and learning loops to improve decisions and outcomes.
Assess current workflows, systems, and alignment to enterprise priorities.
Identify and design human + AI work models that improve business outcomes, colleague experience, customer impact, speed, quality, cost, or risk
Translate redesigned work into practical operating model choices, including human + AI role archetypes, accountabilities, decision rights, skill needs, capacity implications, and workforce transition plans
Design and lead pilots that measure impact, build adoption, and create repeatable patterns for scale.
Collaborate across business functions, AI, technology, risk, data, People Partners, Talent CoE teams, and change partners
Support an innovative, team-oriented environment that builds capability and reinforces new ways of working across Manulife.

Requirements

What you’ll need

Experience leading workforce transformation, organization design, operating model design, or AI-enabled work redesign.
Demonstrated success redesigning work across functions, processes, roles, or teams.
Experience advising executives and moving solutions from strategy and design into pilots, adoption, and scaled implementation.
Strong understanding of organizational systems and human behavior in large organizations
Strong narrative-building skills; ability to translate complex information into clear, meaningful, executive-ready recommendations
Comfort with continuous learning, experimentation, and building clarity in ambiguous environments.
Applied AI Fluency: Ability to leverage data, analytics, AI-powered tools, and scenario modeling to inform workforce and operating model design decisions.

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days