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Benefit Administrator, Admin Advantage Update
ManulifeUpdate Benefits Administrator at Manulife managing client requests with complex plans. Collaborating with teams to deliver outstanding service to clients and members.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in plan administration and member eligibility processes, ensuring compliance with client-specific guidelines while providing exceptional customer service and support.
Highest-signal resume keywords
Plan AdministrationMember Eligibility ProcessesCustomer Service ExperienceMS Applications ProficiencyCommunication Tools Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Plan AdministrationMember Eligibility ProcessingPolicy Management
Soft Skills
Problem SolvingClient CommunicationCollaboration
Tools & Technologies
MS ApplicationsCommunication Tools
Industry Keywords
Client-Specific Admin GuideEligibility RequestsCall Centre Partnership
About the role
Key responsibilities & impact- Act as the Plan Administrator for large clients with complex plans
- Manage day-to-day administration of assigned policies
- Process all member-related eligibility requests daily
- Administer all member eligibility processes in accordance with the client specific Admin guide
- Provide accurate and thorough answers to client requests and questions
- Partner with the Call Centre Representatives to resolve issues and process requests
Requirements
What you’ll need- At least 3 years of experience in customer service
- Excellent knowledge of MS applications & communication tools
Benefits
Comp & perks- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off (holidays, vacation, personal, sick days)