Elite Inforce Case Coordinator

Manulife

Elite Case Coordinator providing pro-active support for life insurance applications at Manulife. Building relationships with advisors and ensuring timely processing of applications.

Posted 7/28/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$51,975 - CA$86,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing relationships with corporate and independent advisors. Proficient in problem-solving and adapting to change within the life insurance sector.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem-Solving AbilityBilingualism (English and French)Knowledge of Life Insurance Terminology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge of Life Insurance ProductsResearch Skills

Soft Skills

Interpersonal SkillsAdaptability

Industry Keywords

Corporate Account SupportNational Account SupportIndependent Advisor LiaisonChange Management

About the role

Key responsibilities & impact

Provide pro-active support to Corporate Account, National Account and Independent Advisor offices
Liaison with internal departments to ensure timely processing of new life insurance applications
Build one-to-one relationships with assigned branches
Pro-actively follow up on pending cases and anticipate customer needs
Perform outbound communications to keep customers informed
Assume ownership of assigned files and assist in problem-solving to expedite processing

Requirements

What you’ll need

Excellent communication skills, both oral and written
Proven customer service experience
Strong interpersonal skills
Must be adaptable and capable of handling ongoing change management
Ability to research, identify problems, and contribute to finding solutions
Knowledge of individual life insurance terminology and products is considered an asset
Bilingualism (English and French) is an asset

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life and AD&D insurance coverage
Adoption benefits
Surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension)
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid time off (holidays, vacation, personal, sick days)
Statutory leaves of absence