Training Specialist

Manulife

Training Specialist at Manulife facilitating comprehensive training programs for Global High Net Worth. Ensuring skilled workforce through effective learning solutions and performance evaluation.

Posted 7/21/2026full-timeQuezon City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical knowledge of EOIT processes and systems, with the ability to create effective training solutions aligned with business objectives. Proficient in facilitating learning across various formats while maintaining high standards of quality and effectiveness.

Highest-signal resume keywords

EOIT Processes KnowledgeTraining Needs AnalysisFacilitation and Presentation SkillsMS Office ProficiencyAdult Education Learning Principles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DeliveryCourse Material EvaluationLearning Objective CreationProject ManagementSkill Gap Analysis

Soft Skills

Excellent Communication SkillsTime ManagementAttention to DetailRelationship BuildingAdaptability

Industry Keywords

Training SolutionsLearning TransferProfessional DevelopmentStakeholder EngagementQuality Standards

About the role

Key responsibilities & impact

Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study
Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained
Follow up with learners and stakeholders to measure program success and ensure learning transfer
Conduct training needs and skill gap analyses for transactional/service roles
Create learning objectives and measures to deliver knowledge transfer
Provide training performance feedback to participants and managers
Manage intake process and prioritization for training requests
Create and maintain variety of training documents and aids
Create and manage project plans and training schedules
Other duties as assigned

Requirements

What you’ll need

Strong technical knowledge of EOIT processes, systems and organizational goals
Strong product and industry knowledge
Ability to diagnose and recommend training solutions based on business objectives and initiatives
Extensive knowledge of business unit systems, and all functional business areas
Facilitation and presentation experience, comfortable presenting in front of large and small audiences
Excellent written and verbal communication skills
Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters
Excellent time management skills where multiple large projects are successfully managed within
Attention to detail
Ability to create and maintain strong working relationships with all levels of employees
Ability to be flexible and adaptable when dealing with change
Ability to work independently and/or in a team setting
Ability to work independently on several projects and keep all stakeholders informed
Proficient in MS Office software suite
Familiarity with Adult Education Learning principles

Benefits

Comp & perks

flexible environment
professional development opportunities