Manulife

Actuary

• Develop a vision for the global actuarial function that incorporates AI into everything we do
• Execute on a roadmap to take us from current state to the future vision of the actuarial function between now and 2028
• Determine resource needs (people and budget) to meet the future vision, collaborate with senior management to secure those resources and execute on time and on budget.
• Lead key initiatives, including (but are not limited to): Establishing one common set of global tools for all experience monitoring and experience studies using a common source of data, enabled by AI.
• Implementing efficient, cost-effective processes for “what-if” scenarios that support financial disclosures, assumption setting, ALM, forecasting/planning, and stress testing, enabled by AI.
• Shortening the system change management cycle to improve efficiency and better analysis.
• General process/consistency improvements to rationalize reports, align with finance transformation and improve efficiency
• Developing an actuarial AI community that supports continuous learning and development, with “AI Actuaries“ being deployed throughout the business.
• People change management associated with the transformation.

VP – Actuarial Innovation

Risk

• Lead global Line 1B operational risk and control initiatives, including RCSA workshops, control testing, and remediation planning
• Identify high-risk operational processes and facilitate development of risk assessments, workflow procedures, and controls aligned with strategic objectives
• Oversee incident management processes, ensuring timely evaluation of control breakdowns and updating RCSAs accordingly
• Monitor and test controls to assess design and effectiveness; report KPI performance to global management
• Partner with global and regional teams to support risk governance programs and regulatory compliance
• Provide expert advice and challenge on operational risk management initiatives
• Prepare and present risk reports, governance materials, and management updates for senior leadership
• Promote risk awareness and culture through training and communication across GHNW markets

Operations Risk & Control Governance Lead

Procurement

• Lead IT/Software sourcing and contracting
• Collaborate and lead cross-functional teams to execute low-to-medium value/complexity sourcing projects and contracting efforts for IT and Software
• Plan and execute renewals/amendments, including tracking key expirations and developing renewal workplans with stakeholders
• Develop PxQ baselines and contract analysis, determine sourcing strategy (competitive vs. single source), lead negotiations, and drive supplier selection recommendations
• Influence and shape business requirements needed to evaluate suppliers and enable timely, unified decisions
• Read, understand, and negotiate commercial terms in current contracts and proposals; coordinate with Legal/Risk/Finance SMEs to close key gaps and finalize contract documents
• Ensure initiatives are logged and progressed through Ivalua intake-to-contract workflow; coordinate required SMEs to support risk and contracting steps
• Maintain clean deal documentation and workflow progression through procurement systems and CLM processes
• Manage relationships with key business partners and project owners to maintain momentum, surface blockers early, and ensure alignment on tradeoffs and approvals
• Support required governance inputs for technology purchases to ensure the deal can proceed through internal approvals and onboarding
• Conduct benchmarking and opportunity assessments to strengthen sourcing strategies and negotiation positions
• Provide business intelligence and insights to improve data-driven sourcing decisions and portfolio prioritization
• Define and track key performance metrics and develop dashboards to support tower priorities
• Create executive-ready presentations that synthesize deal status, risks, tradeoffs, and opportunities for improvement
• Contribute to AI-enabled procurement improvements that directly support sourcing execution

Manager, North America Procurement

Product Manager

• Lead the Advisor & Sponsor digital product strategy
• Champion user-centricity and guide strategy and adoption of digital products
• Define and evolve product strategy for complex digital platforms
• Drive product development across multiple workstreams
• Leverage product analytics and customer feedback to guide strategic pivots
• Partner with platform teams to ensure modernization initiatives are adopted
• Develop and implement change management plans for new capabilities
• Communicate product strategy clearly to executive leadership and key stakeholders
• Build strategic relationships across the organization to foster collaboration
• Manage vendor partnerships for delivery excellence
• Lead and develop a high-performing digital product team

Director, Chief Product Owner, Sponsor & Advisor Experience

Account Manager

• Lead, mentor, and develop a team of Strategic Partnership Managers and vendor management professionals
• Establish strategic partnership contract priorities to ensure consistency with business objectives, emerging needs, risk considerations, and long term vendor strategies
• Provide oversight of all procurement initiatives, ensuring alignment with business strategy, sourcing frameworks, and approval requirements
• Drive RFIs, RFPs, MSAs, SOWs, NDAs, and contract amendments to ensure completeness, risk mitigation, and adherence to Procurement and Third-Party Risk Management policies
• Build strong, collaborative relationships with Business Units, Procurement, Legal, Risk, Vendor Governance, and other internal partners
• Ensure vendor partnerships align with all Manulife risk and governance requirements, including risk assessments, scorecards, audits, and Business Continuity and Disaster Recovery (BC/DR) obligations
• Lead the resolution of complex or high impact vendor contract and service issues

Director, Strategic Partnerships Execution

Production Engineer

• Responding to daytime production support inquiries
• Improving reliability and stability through proactive engineering
• Managing change, incidents, and problems
• Enhancing observability and health systems
• Ensuring issues not only get resolved, but get resolved permanently
• Act as the primary daytime contact for production‑related questions, blocking issues, and support requests
• Perform initial triage, resolving, and root cause analysis
• Collaborate with engineering teams to drive permanent fixes
• Communicate clearly with stakeholders, ensuring visibility and transparency
• Strengthen system reliability through monitoring, alerting, and proactive maintenance
• Improve observability using tools like Moogsoft, New Relic, dashboards, logs, and distributed tracing
• Build or update runbooks to increase operational readiness
• Contribute to reliability improvements such as reducing alert noise, closing systemic gaps, and improving service resilience.

Production Support Engineer

Accountant

• Preparation of quarterly client financial statements
• Preparation of audited year-end financial statements
• Calculation of client advisory fees and performance returns
• Analyze operating cash requirements
• Calculate and propose cash distributions
• Prepare capital contribution requests and distribution notifications
• Preparation of journal entries
• Monthly and quarterly reconciliations
• Analysis of various general ledger accounts
• Preparation of quarterly and year-end tax schedules and accruals
• Respond to investor requests and ad-hoc reports
• Assist in annual Sarbanes-Oxley compliance testing

Senior Accountant

• Act as advocate for all data domains and information used by US Operations
• Inventory and prioritize data assets
• Develop comprehensive understanding of data flow from both business and systematic perspective
• Act as intermediary to ensure alignment between Global Data Governance and US Operation
• Capture, define, describe Business terms, Classifications, and Business Rules
• Ensure that data quality levels are assessed for all prioritized critical data elements
• Measure and communicate results

Data Governance Lead

• Develop and maintain effective relationships with Customers
• Exhibit strategic relationship management and consultative selling
• Optimize Customer satisfaction and loyalty by aligning Customer objectives with Manulife John Hancock business targets
• Serve as an advocate for the Customer and act as an industry expert
• Contribute in meaningful ways to the broader Strategic Relationship Management team and the John Hancock organization
• Achieve all annual metrics – retention, customer profitability, and engagement
• Learn Manulife John Hancock Retirement products, features, and services and apply as appropriate
• Effectively manage internal and external customer relationships and leverage available resources
• Exhibit consultative selling and negotiation skills; optimize product features, plan design, and employee retirement readiness
• Demonstrate executive presence and subject matter expertise to instill confidence and strategically influence outcomes that align Customer and Manulife John Hancock objectives
• Follow all company and department-level processes and procedures

Relationship Manager – Core Market

Sales

• Drive retirement plan sales growth, focusing on core market plans from start‑up through $30M in assets
• Act as a consultative sales partner to financial advisors, consultants, and TPAs by providing ERISA‑focused and technical retirement expertise
• Demonstrate deep proficiency in John Hancock RPS products, service models, Core/Signature offerings, and ancillary benefits, as well as competitor products
• Collaborate closely with key internal stakeholders including Core and Mid/Large Market RVPs, sales desks, SRMs, DVPs, National Accounts, SMEs, and cross‑functional teams
• Participate in the full sales preparation process, including prospecting, plan analysis, RFP support, plan design recommendations, and interpretation of plan documents and SPDs

Regional Vice President – Retirement Sales

Director

• Lead end-to-end delivery of initiatives through close cross functional collaboration
• Ability to manage multistakeholder teams with interlinked needs, identify and oversee dependencies
• Work with teams to drive readiness of processes, reporting, controls, and training for impacted teams to ensure smooth adoption of new tools and capabilities
• Ability to manage projects with net-new build, processes and infrastructure
• Be responsible for the backlog of post-launch actions to ensure market acceptance
• Report regularly on project status, including key achievements, risks, and challenges
• Support in business case development for projects and track to benefit targets and budget
• Identify resource needs for the project and establish roles, expectations, and goals with team members
• Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors

Project Director

Manager

• Leads the design and execution of adoption strategies for transformational programs
• Bridges enterprise strategy and human behavior translating complex organizational initiatives into actionable plans
• Embeds structured change-management practices within the Sales Enablement & Effectiveness function
• Anticipates resistance, mitigates risk, and ensures collaborators are informed, prepared, and motivated
• Collaborates with Sales, Product, Technology, Compliance, and HR
• Governs readiness assessments, collaborator impact analyses, and reinforcement frameworks
• Designs adoption playbooks, facilitates workshops, and coaches leaders to become active change champions
• Ensures every change initiative strengthens operational capability, advisor satisfaction, and overall resilience

Manager, Change Enablement

Underwriter

• Manage all aspects of potentially unlimited total line in close association with reinsurers
• Select and classify risk according to company philosophy and standards
• Participate in and provide a leadership resource for projects in the Underwriting Department
• Be an information resource for underwriters at all levels
• Combine appropriate attention to established standards of turnaround with higher level of service and professionalism
• Analyze and interpret medical, non-medical, and financial information
• Make decisions within approval limits
• Ensure that complete and appropriate underwriting requirements are completed while at the same time practicing effective expense management
• Management of reinsurance process to ensure maximum capacity while avoiding reinsurance “gridlock”
• Management/control of diversification process as “lead” underwriter on very largest of cases
• Manage referral/consultation process to ensure that timely and accurate decisions are provided
• Manage mortality on preferred block of business, through flex guidelines to ensure pricing/mortality expectations are met
• Ensure consistency and adherence to established departmental guidelines though referral process
• Actively participate in the development, implementation and management of New Business initiatives
• Actively participate in the ongoing training and professional development of underwriting team
• Act as resource/mentor to other members of the underwriting team, particularly at the consultant level
• Champion appeals and business decisions in concert with the Chief Underwriter
• Maintain positive and effective relationships with internal and external partners

Senior Underwriting Director

• Lead end-to-end delivery of digital products and features across the authenticated Group Benefits digital ecosystem
• Run a high-performing team of Product Owners
• Turn strategic priorities into actionable roadmaps
• Guide multi-year plans that drive adoption, engagement, and business outcomes
• Own and execute the digital roadmap
• Establish and maintain a predictable, healthy release cadence across mobile and web platforms
• Champion analytics-informed decision-making
• Improve the health and stability of digital products in market
• Build a structured incident triage and routing framework
• Partner with engineering teams to reduce incident volume

Director, Digital Product Delivery

Operations

• Ensure cashflows and transactions are reflected in AABOR in a timely and accurate manner.
• Efficient trade capture from different sources and booking derivative transactions into the accounting system.
• Work closely with onshore to ensure accurate data is booked in the system.
• Resolve reconciliation breaks by booking the discrepancy in the system after validation.
• Support Middle Office on the fund events on a regular basis.
• Receive and process transactions instructions from MIM/GA teams, onshore and custodians.
• Diligently work with Reconciliation team, Middle Office and other parties to resolve cash and position breaks.
• Validate DUCO cash and positions breaks to ensure propose adjustments are accurate.
• Ensure accurate and timely processing of capital stock, trades, management fees and derivatives in AABOR (Simcorp).
• Work within existing procedures and processes ensuring clear and concise documentation is created and maintained.
• Remain updated with relevant securities industry development and market-specific best practices.
• Provide support to the team as required, to participate in a regular program of industry specific training and interdepartmental cross training to ensure continuity of service.
• Manage fund events which require updates in Informatica, seed capital and TIK/RIK processing.
• Ensure timely and accurate booking of dividend distributions and reinvestments.