Manulife

Analyst

• Analyze business processes and identify areas for improvement
• Ensure quality standards are met throughout the project lifecycle
• Gather requirements and document workflows
• Develop and execute test plans
• Monitor project deliverables and perform quality assurance reviews
• Collaborate with cross-functional teams to facilitate process improvements
• Conduct post-funding quality control activities

Business Quality Analyst

Bilingual

• Input and prepare life and critical illness insurance applications and contracts
• Print, bind and assemble contracts, review and index all documents
• Triage and prioritize emails from advisors and various internal/external sources
• Prepare, package, and mail medical information and letters
• Maintain accuracy and productivity of 98% or better
• Conduct daily research to identify gaps and potential issues
• Demonstrate flexibility and problem-solve in a fast-paced environment

Bilingual Associate – New Business

• Conduct AML assessments based on referrals from Business Areas
• Assess daily transaction monitoring alerts
• Investigate and assess the risk of alerts identified by Manulife’s customer risk assessment tools
• Maintain proper records and audit trails of investigation activity
• Assess daily ATF/PEP/Country watch list alerts

FIU Analyst

Business Analyst

• Design, document, and maintain operational controls that mitigate risk across AdminAdvantage processes.
• Assess control effectiveness and identify gaps, breakdowns, or emerging risks.
• Support control remediation activities and track issues through resolution.
• Ensure controls are embedded into operational processes rather than operating as standalone activities.
• Analyze control results and exceptions to identify trends, root causes, and improvement opportunities.
• Ensure reporting is accurate, timely, and actionable for operational leaders.
• Partner with stakeholders to continuously improve control measurement and visibility.
• Support and monitor automation tools and system-based controls to ensure they are functioning as intended.
• Perform data validation, reconciliations, and reasonableness checks to ensure control outputs are reliable.
• Act as a trusted partner to AdminAdvantage operations teams, helping them understand control expectations and outcomes.

Business Analyst – Operational Controls

Manager

• Deliver ongoing analysis, reporting, and automating required processes.
• Preparation of monthly, quarterly, and annual US Segment related reporting.
• Preparation of annual regulatory reporting including ownership of Risk-specific sections.
• Facilitate US Risk Committee operations, Risk policy, and standard maintenance.
• Automation of monthly, quarterly, and annual US Segment related reporting.
• Lead the automation of processes for collecting and analyzing data across the enterprise.
• Monitor, optimize, and provide training on automated systems.
• Supporting the delivery of machine learning, large language model and related analytics projects.
• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc.
• Assist in testing, cleaning, and preparing data for reporting readiness.

Advanced Reporting Analytics Manager

Procurement

• Support day-to-day management, monitoring, and reporting of third-party risks within Procurement (Line 1B)
• Conduct risk identification and assessment activities, including evaluating likelihood and impact of vendor-related risks
• Monitor and report risk metrics, ensuring timely escalation and follow-through on deviations and issues
• Perform control testing, audits, and documentation reviews to validate compliance and effectiveness of risk controls
• Collect, validate, and maintain procurement data to ensure completeness and accuracy of key system inputs
• Generate monthly procurement and risk reports using system data and support data analysis activities
• Track documentation completeness and coordinate with stakeholders to close gaps and outstanding requirements
• Maintain logs of submissions and ensure proper record-keeping of procurement documentation
• Collaborate with global Procurement and Risk teams on projects, deliverables, and process improvements
• Participate in MBPS activities and support additional Line 1B business needs as required

Procurement Analyst

Product Manager

• Partner across business lines and value streams to lead large-scale initiatives and ensure strategic objectives achieve intended outcomes.
• Define and communicate the digital product strategy, vision, and roadmap in alignment with business priorities and global technology strategy.
• Act as the voice of the customer, incorporating feedback and insights to influence product direction and deliver meaningful experiences.
• Collaborate closely with IT counterparts, aligning on solution design, development, QA, and testing strategies.
• Use advanced analytics, A/B testing, and experimentation to validate hypotheses and optimize product offerings.
• Own the product backlog and feature prioritization across multiple agile squads and initiatives, ensuring consistent delivery of business value.
• Coordinate across multiple stakeholders to drive complex product development decisions, requirements, and success criteria.
• Lead, develop, and mentor Product Owners to foster a culture of customer-centricity and continuous improvement.
• Partner with IT leaders to develop and manage integrated plans for initiatives, including milestone planning, testing, reviews, and approvals.
• Monitor KPIs and drive continuous improvement through data analytics and insights.
• Present key insights, vision, and progress updates to stakeholders, acting as a change agent across the organization.

Director – Chief Product Owner

• Lead end-to-end management of Managed Priority 3 (MP3) incidents, from identification through resolution and post-incident review
• Serve as the primary communication lead during MP3 incidents, providing concise, accurate, and timely updates to executives, business partners, and technical teams
• Support the Lead Incident Manager during Priority 1 (P1) and Priority 2 (P2) incidents
• Facilitate incident bridges, ensuring clear direction and effective collaboration across teams
• Translate complex technical issues into clear, accessible language for non-technical audiences
• Maintain accurate incident timelines, decision logs, and communication records
• Partner with engineering, operations, and business teams to improve incident response processes and communication practices
• Coach and guide teams on best practices for incident communication and escalation
• Participate in scheduled shifts and on-call rotations, including evenings, weekends, and holidays, to support continuous incident response and operational stability

Incident Manager

Engineering Manager

• Lead, coach, and develop a diverse team of engineers, fostering psychological safety, engagement, and continuous learning.
• Partner closely with Product Owners, Architects, and Engineers to identify problems and deliver valuable, user‑focused solutions.
• Guide the delivery of new products, enhancements, and technology upgrades using scalable and maintainable designs.
• Ensure the reliability, performance, and security of critical applications.
• Translate complex program requirements into clear, actionable technical direction.

Account Manager

• Manages a full block of clients
• Deliver professional and trusted service to clients and brokers
• Build solid relationships both internally and externally
• Provide high-quality service to a block of clients
• Meet service quality and productivity standards
• Resolve or negotiate solutions to client issues
• Document and track client discussions or complaints
• Proactively educate clients on new product features
• Provide accurate client administration by processing financial transactions
• Monitor, control and minimize outstanding suspense account items
• Contribute to the improvement of work systems

Client Account Representative

• Lead end‑to‑end planning, execution, and evaluation of L&D programs and initiatives, ensuring alignment with functional and MBPS-wide capability priorities.
• Manage multiple projects simultaneously, including timelines, stakeholder coordination, and risk mitigation, ensuring programs are delivered on time and to quality standards.
• Support the Director of Learning & Development on strategic programs by handling technical components, managing workstreams, and coordinating with cross-functional partners.
• Facilitate workshops or capability-building sessions (e.g., Project Management) to support organizational development goals.
• Drive innovation in L&D processes, tools, and technologies to enhance learner experience and operational efficiency.

Manager, Training and Development

Director

• Developing and maintaining standardized product management frameworks, workflows, and tools.
• Expertly translating goals, managing stakeholder expectations, and aligning diverse teams through compelling narratives and data-driven insights.
• Comfort with data to define KPIs, analyze trends, and identify levers for operational improvement.
• Supporting road mapping, prioritizing product portfolio activities, and facilitating data-driven decision-making.
• Ensuring smooth coordination between engineering, marketing, sales, and support for product launches.
• Managing product analytics to track performance, user engagement, and feature success.
• Leading change management and adoption by supporting the rollout of new tools, workflows, or policies.

Director, Retirement Product

Medical Director

• Providing consultation and appropriate mortality assessment of complex medical files
• Interpreting laboratory and medical test results used to detect, diagnose, or monitor diseases that are seen in underwriting risk assessment
• Participating in the continuing education of the JH underwriting team
• Supporting research and development of manual updates with evidence-based research if needed

Digital Marketing

• Act as a key strategic partner and thought collaborator to the Global Head of Digital Marketing
• Support multiple transformation programs and assist in drafting options and recommendations
• Support analysis and strategy development related to GDM future-state optimization
• Translate complex ideas into clear, compelling PowerPoint materials
• Coordinate and support regular working team meetings across programs

Director, Global Digital Marketing Enablement

Operations

• Own executive reporting cadence for transformation initiatives and augmentation programs, including bi-weekly, monthly, and quarterly reviews
• Build and maintain benefits realization frameworks and financial tracking models across all major initiatives
• Partner with Finance and BU stakeholders to define and track KPIs such as cost, productivity, quality, SLA, and operational efficiency
• Maintain an integrated portfolio view, identifying dependencies, resource constraints, and sequencing risks across initiatives
• Support program governance including sprint demos, executive committee preparation, and stakeholder engagement
• Manage funding allocations, business case development, and maintain strategic artifacts and documentation
• Analyze and monitor operations technology costs including infrastructure, cloud usage, and licensing
• Ensure alignment with Technology PMO and enterprise reporting standards