Manulife

Underwriter

• Lead the delivery of training programs for new and existing staff
• Development of learning materials and coordinate all training logistics
• Ensure and maintain Manulife's proprietary underwriting manual and other knowledge/reference documents reflect current processes and philosophy
• Drive audits and quality reviews of underwriting tools and decisions
• Own Governance Activities: managing system access and maintaining data integrity
• Manage information disclosures and dispute resolution, ensuring compliance with industry regulations
• Participate in compliance activities and monitor adherence to industry standards
• Contribute to Research & Development initiatives and business monitoring exercises

Senior Underwriting Consultant – Training and Development

Compliance

• Lead the development and continuous improvement of Canada Segment’s compliance programs
• Establish governance of system data retention and destruction practices
• Oversee timely submission of all required regulatory filings
• Partner with Legal, Compliance, Finance, and Operations to develop policies
• Provide leadership and subject-matter expertise for compliance initiatives
• Ensure appropriate retention and maintenance of compliance records
• Prepare monthly, quarterly, semi-annual, and annual compliance reporting

Director, Compliance

Security Engineer

• Lead the planning and timely execution of GCS projects.
• Ensure seamless collaboration across technology teams and optimize resources.
• Ensure adherence to cybersecurity frameworks and regulatory requirements.
• Collaborate with cross-functional teams including IT, legal, compliance, and external vendors.
• Identify and manage project risks and issues, implementing mitigation strategies.
• Communicate project status, risks, and issues to stakeholders and senior management.
• Facilitate project meetings including kick-off and status updates.

Cybersecurity Delivery Manager

Insurance

• Provide oversight of the Manulife Bonds, Commercial Mortgages, and Alternative Investments portfolio through stress testing exercises
• Prepare detailed spreadsheets, tables, and reports to summarize stress test findings
• Conduct independent macro-economic, industry, and credit research reports
• Assist with maintenance of the risk rating framework/process
• Prepare ALDA performance tracking reports, inputting quarterly returns data into spreadsheet models

Senior Analyst/Manager, Credit Risk Management

Manager

• Responsible for Tier 1 supervision, approval of daily, monthly, quarterly trade reports
• Review and approve new accounts and KYC updates
• Provide training and education to advisor teams regarding compliance
• Enhance compliance knowledge on regulatory compliance and supervision requirements and processes
• Assist with investigations related to complaints and regulatory inquiries
• Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations
• Perform annual branch reviews to foster meaningful and collaborative relationships between advisors and Supervision
• Identify and escalate any areas of non-compliance
• Build on the strength of the Supervision team by actively participating in team meetings, contributing toward team goals and participating on projects

Senior Branch Manager

Risk

• Lead Line 2 oversight activities across technology, cyber, data, AI, cloud, and emerging technology domains
• Perform oversight and challenge on complex RCSAs, thematic reviews, technology change assessments, and targeted risk deep dives
• Provide expert review and challenge of Line 1 control documentation in areas such as cloud security, IAM, data protection, infrastructure, resilience, and disaster recovery
• Oversee and validate the quality of risk assessments, evidence, and remediation commitments provided by Line 1 partners
• Monitor and escalate significant issues, risk exceptions, control gaps, and corrective action plans
• Review reportable events, including security incidents, operational disruptions, and third-party risks, ensuring accurate classification and effective remediation
• Develop and deliver high-quality risk reporting, dashboards, and insights for senior leadership, risk committees, and governance forums
• Maintain and enhance oversight processes, documentation, templates, and guidance materials to support a consistent risk practice
• Identify opportunities to uplift risk maturity, streamline processes, and strengthen the effectiveness of IRM oversight
• Contribute to the development of policies, standards, and methodologies in collaboration with Standards Governance, Technology Risk, Operational Risk, Privacy, and Compliance
• Represent IRM in cross-functional forums, working groups, and strategic initiatives

Manager, Information Risk Management

• Support Line 2 reviews of technology, cyber, data, AI, and emerging tech risks
• Assist with RCSAs, control testing, ad-hoc risk assessments, and technology change reviews
• Help review control documentation across areas such as cloud, IAM, data protection, infrastructure, resilience, and disaster recovery
• Track and monitor risk exceptions, issues, and corrective action plans
• Support review of reportable events and third-party risk assessments
• Provide data, evidence, and analysis to support Line 2 challenge
• Prepare materials, metrics, and updates for dashboards and risk reporting
• Maintain documentation, templates, and process artifacts to support consistent oversight
• Work with partners across Technology Risk, Standards Governance, Operational Risk, Privacy, and Compliance to support aligned risk interpretation
• Identify opportunities to improve documentation quality, streamline processes, and enhance assessment consistency

Information Risk Management Analyst

Client Services Representative

• Provide leadership and support to Member Administrators
• Oversee offshore operations to meet service, quality, and productivity objectives
• Act as point of contact for escalated requests from customers
• Identify client needs and develop action plans for positive experiences
• Coordinate service in partnership with BPS and support groups
• Seek out improvement opportunities and participate in projects
• Support financial contribution through effective management of productivity

Manager, Client Services

Analyst

• Review and complete Policy Year End Reports (PYERs) in PRISM
• Revise PYER files (Excel or PDF) as needed
• Prepare and finalize International Experience Reports to be sent to clients
• Correspond with Network Partners and department members to resolve PYER concerns
• Review and complete Business Updates in PRISM
• Prepare and send out OARs to Network Partners for settling outstanding balances
• Prepare and complete captive reports to be shared with the client based on deadlines
• Train new colleagues on IGP Administration duties
• Train and support Genpact on PYER entry and PYER delivery
• Assist in special projects

Account Analyst

• Review and complete Policy Year End Reports (PYERs) in PRISM
• Revise PYER files (Excel or PDF) as needed
• Prepare and finalize International Experience Reports to be sent to clients
• Correspond with Network Partners and department members to resolve PYER concerns
• Review and complete Business Updates in PRISM
• Prepare and send out OARs to Network Partners for settling outstanding balances
• Prepare and complete captive reports to be shared with the client based on deadlines
• Train new colleagues on IGP Administration duties
• Train and support Genpact on PYER entry and PYER delivery
• Assists in special projects

Senior Account Analyst

• Proactively engage advisors to uncover and support sales opportunities
• Manage daily tasks to meet productivity goals and advisor needs
• Handle inquiries (case consultations, illustrations, product training)
• Use data, analytics, and Salesforce to plan and execute 60-day business cycles
• Collaborate across teams to share leads and ideas

Internal Insurance Wholesaler – Sales Specialist, Retail Markets

Data Engineer

• Building and maintaining robust and scalable data pipelines that automate collection, transformation, and storage of data from various sources
• Ensuring seamless integration of data from different sources into a unified data warehouse or data lake
• Designing, implementing, and managing databases and data storage solutions that can handle large volumes of data efficiently
• Putting in place systems and resources to secure the correctness, uniformity, and safeguarding of data company-wide
• Monitoring system performance and making improvements as needed
• Working with data scientists, analysts, and other collaborators to understand data requirements and deliver solutions that meet business needs
• Staying up to date with emerging technologies and tools in data engineering

Administration

• Set up and administer new mortgage business and process the related financial transactions
• Address routine queries from internal and external customers
• Maintain control of all security/property documents
• Ensure accuracy in preparing and processing all mortgage-related transactions
• Collaborate effectively with team members to achieve departmental goals
• Assist with post funding execution of legal amendments required for the land title office

Mortgage Administrator, Funding Specialist

• Plan, lead, and/or execute audit projects in accordance with department and IIA Standards
• Manage project timelines, resources, and budgets, ensuring high-quality delivery of audit work across multiple global stakeholders
• Lead interviews with our business partners to understand regulatory and operational risks, and assist with developing concise risk-based audit strategies and scope
• Supervise the work of audit staff to verify thorough testing, well-supported conclusions, and consistent documentation standards
• Assess risk management practices, identify control gaps, and provide practical and value-added recommendations for consideration by our business partners
• Maintain and enhance audit strategies and methodologies for common risk areas, supporting consistent execution across audit teams in North America and Asia
• Communicate results effectively, including presenting findings and preparing clear, concise audit reports
• Develop and maintain strong relationships with our business partners
• Follow up on open audit issues to verify timely and sustainable remediation
• Leverage and advance audit technology, including data analytics and GenAI-enabled tools, to improve the efficiency and effectiveness of audit execution.

Senior Manager, Audit and Advisory Services

Financial Crime

• Lead the strategic direction and execution of the Bank’s AML/ATF and Sanctions Program
• Provide expert guidance and advice on AML/ATF and sanctions risk management
• Ensure program governance, regulatory reporting, and internal control effectiveness
• Manage and develop a high-performing team, fostering collaboration and accountability
• Represent the Bank in regulatory engagements and industry forums
• Prepare reports and communicate on the status of the Bank’s AML/ATF and Sanctions program to senior leadership and the Board
• Drive innovation through technology, data analytics, and process optimization
• Ensure alignment of strategy with business and regulatory priorities