People Services AI Solutions Specialist – Test Lead

Manulife

AI HR technology specialist and test lead improving Manulife’s employee People Services. Translating requirements into tested, compliant, release-ready HR solutions.

Posted 9/3/2026full-timeWaterloo • 🇨🇦 CanadaSenior💰 CA$70,500 - CA$117,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and documenting business requirements, developing user stories, and coordinating User Acceptance Testing (UAT) across diverse stakeholder groups. Proficient in analyzing testing outcomes and providing actionable recommendations to enhance HR technology delivery and process improvements.

Highest-signal resume keywords

User Acceptance Testing (UAT)Business AnalysisTest Plan DevelopmentJiraHR Technology Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringProcess MappingUser Story CreationAcceptance Criteria DefinitionTest Scenario DevelopmentTesting DocumentationOutcome AnalysisDefect IdentificationRelease Readiness AssessmentStakeholder Communication

Soft Skills

FacilitationAnalytical SkillsOrganizational SkillsWritten CommunicationVerbal Communication

Tools & Technologies

JiraSmartsheet

Industry Keywords

HR Service DeliveryEmployee Lifecycle EventsColleague Support ChannelsHR PoliciesHR Technology Platforms

About the role

Key responsibilities & impact

Gather, document, and clarify business requirements for features, enhancements, content updates, process changes, and AI-enabled People Services capabilities
Support stakeholder discussions, working sessions, and workshops to understand needs, risks, outcomes, and operational impacts
Develop user stories, acceptance criteria, process documentation, and business rules with Product Lead, HR SMEs, and delivery teams
Map current and future state workflows for solution design, testing scope, training needs, change readiness, and release planning
Develop and maintain test plans, testing approaches, and release validation plans
Create test scenarios, scripts, validation criteria, and documentation
Identify and coordinate testers across regions, roles, personas, HR stakeholder groups, employee populations, and use cases
Coordinate UAT, pilot, regression, validation, feedback collection, and release readiness activities
Consolidate test results, defects, feedback, questions, observations, enhancement requests, and recommendations
Analyze outcomes to identify trends, recurring issues, root causes, usability concerns, content gaps, answer quality issues, and improvement opportunities
Assess and communicate release readiness recommendations
Support defect triage and release readiness discussions with stakeholders, Product Lead, and technology teams
Support backlog refinement by translating requirements, testing insights, defects, and feedback into Jira tickets and recommendations
Maintain requirements, testing, decision, issue, traceability, and release readiness documentation
Improve testing templates, standards, UAT practices, tester communications, and release validation processes
Provide stakeholder updates on testing progress, risks, findings, trends, readiness, and recommendations
Partner with knowledge management and HR SMEs to validate AI solutions against approved HR policy and process content
Build trusted relationships with testers and stakeholders to encourage feedback and early issue identification

Requirements

What you’ll need

3+ years of progressive experience in technology testing, UAT, quality assurance, business analysis, HR technology delivery, product support, or a related discipline
Experience gathering and documenting requirements, conducting stakeholder discussions, process mapping, creating user stories, and defining acceptance criteria
Ability to translate business needs into delivery, testing, backlog, and release readiness artifacts
Strong facilitation, listening, analytical, organizational, written, and verbal communication skills
Understanding of HR service delivery, employee lifecycle events, colleague support channels, HR policies, or HR technology platforms
Experience creating test plans, scenarios, scripts, validation criteria, testing documentation, and release readiness summaries
Experience coordinating User Acceptance Testing across multiple stakeholder groups, business testers, or regional participants
Experience analyzing testing outcomes, identifying patterns, assessing severity, and making practical recommendations
Experience distinguishing critical defects, release blockers, enhancement opportunities, content issues, configuration gaps, and future backlog items
Experience with Jira or similar Agile work management tools
Experience with Smartsheet or similar test management tools
Ability to coordinate cross-functional stakeholders, manage competing priorities, and escalate risks or showstoppers
Bachelor’s degree in Business, Information Technology, HR, or a related field, or equivalent practical experience

Benefits

Comp & perks

Incentive programs and incentive compensation tied to business and individual performance
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension and global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days in Canada
Statutory leaves of absence
Flexible environment
Learning and career growth opportunities
Well-being and inclusion support