Bilingual Customer Service Professional

Manulife

Bilingual customer service representative supporting Manulife Bank customers in French and English. Resolving inquiries through calls, email, and chat in a hybrid contact center.

Posted 9/3/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates bilingual proficiency in French and English, providing exceptional customer service in a fast-paced environment. Utilizes strong technical skills to navigate multiple systems and deliver effective solutions while building trust through empathy and collaboration.

Highest-signal resume keywords

Bilingual Proficiency in French and EnglishCustomer Service ExperienceTechnical SkillsCall Center ExperienceFinancial Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyEmotional IntelligenceCollaboration

Tools & Technologies

Advanced TechnologyCustomer Service Software

Industry Keywords

PolicyholderAgentsPartnersInquiriesProactive SolutionsComplex IssuesIndustry Regulations

About the role

Key responsibilities & impact

Provide customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
Use advanced technology and software to document interactions accurately and resolve concerns efficiently
Build trust and positive relationships through empathy and emotional intelligence
Stay informed about products, services, and industry regulations
Collaborate with colleagues and other departments to resolve complex issues

Requirements

What you’ll need

Bilingual verbal and written proficiency in French and English
Experience in a fast-paced customer service environment
Strong technical skills and ability to navigate multiple systems
Availability for schedules between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends
Call center experience, especially within financial services, considered a strong asset

Benefits

Comp & perks

Hybrid work model combining in-office collaboration Tuesday to Thursday with remote work on other days
Unlimited coffee
Supportive, flexible environment
Incentive programs and incentive compensation tied to business and individual performance
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension and a global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Well-being and inclusion support
Professional growth, learning, feedback, and continuous development opportunities