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People Services AI Solutions Lead
ManulifeAI People Services configuration lead designing Workday solutions for Manulife, a global financial services provider. Modernizing HR workflows through AI, automation, governance, and employee experience improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Workday configuration and AI-enabled solutions, with a strong focus on translating business requirements into scalable technical designs. Proven ability to lead cross-functional teams and drive continuous improvement in HR processes and employee experiences.
Highest-signal resume keywords
Workday ConfigurationAI-Enabled SolutionsHR Process OptimizationAgile DeliveryTechnical Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday ConfigurationBusiness ProcessesSecurityCalculated FieldsCondition RulesNotificationsAI-Powered Workflow AutomationPrompt DesignOrchestrationIntegration Design
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsStakeholder EngagementMentorship
Tools & Technologies
Workday AIWorkday AssistantWorkday Developer AgentWorkday Business Process Optimizer AgentWorkday ExtendFlowiseMicrosoft Copilot
Industry Keywords
Employee ExperienceHR Service DeliveryAgile MethodologyTechnical DocumentationCompliance
About the role
Key responsibilities & impact- Serve as the technical configuration lead for AI-enabled People Services solutions
- Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements
- Design, configure, and optimize AI-enabled capabilities within Workday and related platforms
- Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences
- Act as a subject matter expert for Workday AI products and capabilities
- Lead configuration design discussions, solution reviews, and technical impact assessments
- Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout delivery
- Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service
- Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences
- Participate in backlog refinement, sprint planning, estimation, and delivery planning
- Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance
- Assess upstream and downstream impacts across HR processes, data, security, reporting, integrations, and employee experiences
- Support release planning, testing, defect triage, production validation, and continuous improvement
- Partner with privacy, security, compliance, risk, and architecture teams on enterprise standards and governance
- Provide technical leadership, coaching, and mentorship
- Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations
- Help shape responsible, practical, and human-centered AI adoption across HR
Requirements
What you’ll need- 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment
- Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities
- Experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions
- Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles
- Experience translating ambiguous business requirements into scalable technical solutions and configuration designs
- Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions
- Strong analytical and problem-solving skills
- Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners
- Strong communication skills with the ability to explain technical concepts to non-technical audiences
- Experience working in Agile delivery environments and supporting cross-functional product teams
- Proven ability to manage competing priorities and navigate ambiguity
- Experience configuring, designing, supporting, or evaluating Workday AI or Agentic AI capabilities, Workday Assistant, Workday Developer Agent, Workday Business Process Optimizer Agent, Workday Extend, Flowise, Microsoft Copilot, AI-powered workflow automation, prompt design, orchestration, knowledge grounding, or AI-enabled self-service solutions
- Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field is listed as an asset/nice to have
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth support
- Well-being and inclusion support