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Strategic Partnership Manager
ManulifeStrategic Partnership Manager leading vendor contracting, third-party risk, and performance for Manulife, a global financial services provider. Driving partnerships and commercial outcomes across Canadian business teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic sourcing, vendor management, and contract negotiation, with a strong focus on third-party risk management and compliance. Proven ability to build relationships across stakeholders and drive performance through effective governance and oversight.
Highest-signal resume keywords
Strategic PartnershipsVendor ManagementContract NegotiationThird-Party Risk ManagementBilingualism (English and French)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract LawProcurement ProcessesSourcing MethodologiesRisk AssessmentsKPI ManagementSLA ManagementChange RequestsRFPsMSAsSOWs
Soft Skills
CollaborationNegotiationCommunicationAnalytical SkillsProblem-Solving
Industry Keywords
Insurance BusinessVendor GovernanceBusiness Continuity PlanningConcentration Risk AnalysisStakeholder Management
About the role
Key responsibilities & impact- Lead initiatives and high-value vendor relationships
- Optimize third-party performance and enable business outcomes through strategic sourcing, contracting, partnership management, and governance
- Develop, negotiate, draft, and manage high-value contracts end-to-end
- Lead contracting activities involving RFIs, RFPs, MSAs, SOWs, amendments, change requests, work orders, and NDAs
- Ensure competitive commercial agreements and optimize total cost of ownership
- Advise on Procurement policies, sourcing best practices, and enterprise contracting standards
- Build partnerships with business stakeholders, Procurement, Legal, Risk, and Vendor Governance teams
- Assess, mitigate, and manage third-party risk, including risk assessments, business continuity planning, concentration risk analysis, and exit planning
- Liaise between vendors and business units to maintain strategic alignment and improve vendor performance and innovation
- Oversee vendor compliance with enterprise risk policies and Vendor Governance requirements
- Manage vendor obligations, KPIs, and SLAs
- Establish, track, and report on KPIs, SLAs, contractual obligations, and strategic objectives
- Conduct performance reviews, operational meetings, working groups, and stakeholder touchpoints
- Lead resolution of major service disruptions
- Serve as escalation point for complex vendor issues and disputes
- Drive root-cause analysis and long-term corrective actions
Requirements
What you’ll need- Bachelor’s degree or equivalent business experience
- 5+ years of experience in Strategic Partnerships, Insurance, and Contracting
- Experience in Vendor Management, Procurement, or Strategic Sourcing is an asset
- Strong knowledge of insurance business and operations
- Knowledge of procurement processes and sourcing methodologies
- Knowledge of contract law
- Experience with third-party risk management frameworks and regulations relevant to third-party engagements
- Ability to build internal and external relationships and navigate complex stakeholder environments
- Collaboration, negotiation, and influencing skills
- Communication and presentation skills, including presenting to senior and executive audiences
- Analytical, problem-solving, consulting, and conflict-management skills
- Ability to achieve results through cross-functional or indirect resources
- Ability to collaborate effectively and provide peer support
- Demonstrated project management experience
- Bilingualism (English and French) is an asset
- If located in Québec, proficiency in English and French is required to support clients from various provinces outside Quebec
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health benefits
- Dental benefits
- Mental health benefits
- Vision benefits
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth support
- Diversity, inclusion, and reasonable accommodation support