Manager, Vendor Governance – Performance

Manulife

Vendor governance manager standardizing Print & Post suppliers, performance frameworks, invoices, and continuity standards. Supporting procurement strategy and consolidation for Manulife’s financial-services operations.

Posted 8/31/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$92,900 - CA$142,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor governance, performance management, and procurement, with a strong focus on standardization and continuous improvement across the Print & Post vendor ecosystem. Capable of developing analytical frameworks, managing stakeholder relationships, and leading teams effectively.

Highest-signal resume keywords

Vendor GovernancePerformance ManagementAnalytical Framework BuildingStakeholder ManagementContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Performance FrameworksScorecardsService Level Agreements (SLAs)Quarterly Business Reviews (QBRs)StandardizationRFP ProcessesContract GovernanceData ReconciliationJob-CostingCompliance

Soft Skills

People LeadershipAnalytical CapabilitySound JudgmentProactive CommunicationDisciplined Escalation

Tools & Technologies

No Touch WorkflowDigital First Approach

Industry Keywords

Print & PostVendor ManagementProcurementFinancial ServicesInsurance

About the role

Key responsibilities & impact

Own cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem
Establish an enterprise governance layer over vendor management across Print & Post
Establish and maintain standardized vendor specifications and consistency, including envelopes, base stock, and SKU rationalization
Develop and manage vendor performance frameworks, scorecards, QBR cadence/reporting, and SLA measurement
Own the continuity/backup standard and documentation of backups and cross-training across P&P
Standardize vendor invoice formats and data feeds to enable reconciliation and automation
Monitor cross-vendor performance trends and drive corrective actions
Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement
Identify cost, efficiency, and continuous-improvement opportunities across vendors
Partner with production managers, who retain ownership of day-to-day vendor execution within their domains

Requirements

What you’ll need

Experience in vendor governance, performance management, procurement, or supplier management
Strong analytical and framework-building capability, including scorecards, SLAs, and QBRs
Experience driving standardization and continuous improvement across multiple suppliers
Stakeholder management capability
Developing people leadership capability
Print, mail, or production vendor experience preferred, or demonstrable ability to ramp quickly
Experience with RFP processes, vendor consolidation, and contract/performance governance preferred
Manulife/insurance or financial-services industry context preferred
Knowledge of Print/Post foundations; finance and job-costing; materials and inventory; data, billing and reconciliation; compliance and data privacy; digital adoption; continuity and backup; SLA and delivery performance
Understanding of No Touch Workflow, Digital First—not Digital Only, Assertive & Proactive, Sound Judgment, and Disciplined Escalation principles

Benefits

Comp & perks

Flexible work environment
Health, dental, mental health, and vision benefits
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days in Canada
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance
Learning and career growth support
Diversity, inclusion, and well-being support
Reasonable accommodation during the application process