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People Services AI Product Lead
ManulifePeople Services AI Product Lead shaping AI-powered HR products at Manulife, a global financial services provider. Translating colleague needs into scalable, governed solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Technology and Product Management, with a strong focus on AI-enabled services and digital employee experience. Capable of translating complex stakeholder needs into actionable product requirements while ensuring compliance and risk considerations are integrated into product design.
Highest-signal resume keywords
HR Technology ExperienceProduct ManagementJira Backlog ManagementHuman-Centered DesignAI-Enabled Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product RequirementsUser StoriesAcceptance CriteriaStakeholder WorkshopsJourney MappingAnalytical ThinkingProblem-SolvingDocumentationTrade-Off EvaluationDigital Service Delivery
Soft Skills
Communication SkillsInfluencing Without AuthorityCross-Functional CollaborationChange ReadinessTraining and Enablement
Tools & Technologies
JiraServiceNow HR Service DeliveryWorkdayAzure AI FoundryMicrosoft Copilot Studio
Certifications & Qualifications
PMPCHRPCHRL
Industry Keywords
HR FunctionsEmployee Lifecycle EventsPrivacyComplianceRisk ManagementDigital Employee ExperienceAI-Enabled Product StrategyEnterprise Service DeliveryKnowledge ManagementHR Service Delivery
Tech Stack
Tools & technologiesAzureCyber SecurityPMPServiceNow
About the role
Key responsibilities & impact- Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define business problems, desired colleague experiences, and high-value AI-enabled opportunities
- Convert approved opportunities into product decisions, requirements, user stories, acceptance criteria, and prioritized Jira backlog items
- Shape product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility
- Make product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability
- Provide product demos, stakeholder updates, and executive-ready materials covering capabilities, enhancements, risks, decisions, and trade-offs
- Define outcomes and use adoption, quality, feedback, and operational data to communicate impact and adjust priorities
- Partner with the AI Solutions BA & Test Lead on UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings
- Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to incorporate enterprise requirements into product design and delivery
- Translate product intent into technical requirements and support design decisions across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms
- Use testing, adoption, quality, and colleague feedback to decide whether to iterate, scale, pause, or retire capabilities
- Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance
Requirements
What you’ll need- 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement, or a related discipline
- Strong understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels
- Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery
- Ability to move from ambiguous stakeholder needs to clear problem statements, options, recommendations, requirements, and practical product outcomes
- Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination
- Experience facilitating stakeholder workshops, discovery sessions, Human-Centered Design activities, user interviews, or journey mapping
- Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions
- Strong product judgment, analytical thinking, problem-solving, documentation, and communication skills
- Ability to evaluate trade-offs, assess downstream impacts, recommend practical solutions, and deliver executive-ready updates and credible product demonstrations
- Ability to influence without authority and work effectively across diverse, cross-functional teams and time zones
- Preferred: Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday
- Preferred: Experience with Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement
- Preferred: Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery
- Preferred: Experience supporting enterprise AI, privacy, compliance, or risk assessments and translating findings into practical product requirements and controls
- Preferred: HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification
- Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth opportunities
- Well-being and inclusion support