MaintainX

Consultant

• Lead integration projects from initiation to completion, ensuring project timelines and milestones are met.
• Collaborate with clients to define and adhere to project scope, objectives, and deliverables.
• Assess client systems and requirements to design effective integration solutions.
• Troubleshoot technical issues and provide solutions during the integration process.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes.
• Serve as the primary point of contact for clients during integration projects.
• Maintain strong client relationships by providing exceptional service and support.
• Train client personnel on how to use integrated systems effectively.
• Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs.
• Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements.
• Work closely with third-party solution integrators to communicate client requirements and manage integration projects.

Senior Integrations Consultant

• Lead integration projects from initiation to completion, ensuring project timelines and milestones are met.
• Collaborate with clients to define and adhere to project scope, objectives, and deliverables.
• Assess client systems and requirements to design effective integration solutions
• Troubleshoot technical issues and provide solutions during the integration process.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes.
• Serve as the primary point of contact for clients during integration projects.
• Maintain strong client relationships by providing exceptional service and support.
• Train client personnel on how to use integrated systems effectively.
• Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs.
• Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements.
• Work closely with third-party solution integrators to communicate client requirements and manage integration projects.

Director

• Lead and manage the end-to-end delivery of client-facing integration projects, ensuring quality, timeliness, and alignment with client expectations.
• Oversee and develop a high-performing team of integration consultants and developers, providing coaching, performance management, and career development support.
• Own and evolve the integration services roadmap, driving the development of standardized methodologies, frameworks, and delivery accelerators.
• Collaborate with internal stakeholders across product, engineering, sales, and client success to ensure alignment between integration capabilities and overall business strategy.
• Serve as a senior escalation point for client delivery issues and ensure effective resolution of complex or high-risk integration challenges.
• Partner with Sales and Solutions Engineering to support pre-sales activities, including solution design, estimates, and statements of work.
• Monitor delivery performance through key metrics such as utilization, project health, client satisfaction, and profitability, and implement continuous improvement initiatives.
• Ensure integration services meet technical, contractual, and security standards while supporting client compliance requirements.
• Promote a culture of innovation, accountability, and collaboration within the integration delivery team.

Director, Integrations Services – Professional Services

Software Engineer

• Work in partnership with Integration Consultants to understand client integration requirements and business processes.
• Collaboratively design, develop, and implement integration solutions that align with client objectives.
• Provide technical guidance and support to Integration Consultants and clients.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Design and develop customized integration solutions, leveraging relevant APIs, connectors, and data transformation techniques.
• Work with the MaintainX Engineering and Product Team to prioritize and discuss customer integration requirements.
• Knowledge of Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL.
• Ensure the reliability, security, and performance of integration solutions through rigorous testing and quality assurance.
• Create and maintain detailed technical documentation, including technical specifications, code documentation, and progress reports.
• Communicate project status and technical details to both internal teams and clients.
• Assist in debugging and troubleshooting technical issues that may arise during the integration process.
• Provide ongoing technical support to clients, ensuring their integration projects run smoothly.
• Work in close coordination with cross-functional teams, including Integration Consultants, project management, and other relevant stakeholders, to ensure seamless project delivery.
• Participate in project planning, scoping, and timeline management.

Integration Developer

Integrations Consultant

• Work in partnership with Integration Consultants to understand client integration requirements and business processes.
• Collaboratively design, develop, and implement integration solutions that align with client objectives.
• Provide technical guidance and support to Integration Consultants, Integration Developers and clients.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Design and develop customized integration solutions to complex third-party platforms, leveraging a combination of integration techniques.
• Work with the MaintainX Engineering and Product Team to help prioritize customer integration requirements and build relevant API endpoints.
• Ensure the reliability, security, and performance of integration solutions through rigorous testing and quality assurance.
• Guide clients and their IT Team through on-premise and cloud-based software integrations.
• Create and maintain detailed technical documentation, including technical specifications, code documentation, and progress reports.
• Communicate project status and technical details to both internal teams and clients.
• Assist in debugging and troubleshooting technical issues that may arise during the integration process.
• Provide ongoing technical support to clients, ensuring their integration projects run smoothly.
• Work in close coordination with cross-functional teams, including Integration Consultants, project management, and other relevant stakeholders, to ensure seamless project delivery.
• Participate in project planning, scoping, and timeline management.

Senior Integrations Developer

Manager

• Lead, mentor, and manage a team of integration consultants responsible for delivering implementation and configuration of integration solutions.
• Oversee day-to-day operations and performance of consultants across multiple client projects and workstreams.
• Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.
• Serve as a senior escalation point for client and internal delivery issues related to integration scope and execution.
• Partner with integration solution consultants to ensure alignment of consultant deliverables with solution design.
• Monitor consultant utilization, productivity, and professional development, ensuring capacity planning aligns with demand.
• Conduct regular performance reviews, set goals, and support career development for integration consultants.
• Collaborate with sales and delivery leadership to support scoping, resource planning, and pre-sales activities.
• Support quality assurance and post-implementation reviews to identify opportunities for improvement.
• Drive continuous improvement and an innovative mindset with the team for tools and processes finding efficiencies and ways to automate.

Manager, Integration Delivery – Professional Services

Platform Engineer

• Build and operate scalable backend services and internal APIs for the AI platform.
• Integrate LLMs and AI tool execution into reliable, production-ready workflows.
• Own production reliability for AI platform infrastructure through observability, alerting, and incident response.
• Improve performance and cost efficiency of AI runtimes through profiling, tuning, and capacity planning.
• Contribute to shared infra: CI/CD, observability, deployments

Senior AI Platform Engineer

• Build scalable backend services and internal APIs for the AI platform.
• Integrate LLMs and retrieval into reliable, production-ready workflows.
• Build knowledge ingestion pipelines for LLMs (documents, APIs, semi-structured data).
• Design chunking and embedding approaches together with vector DB data models and indexing strategies.
• Implement retrieval pipelines (semantic, keyword, hybrid) and caching.
• Contribute to shared infrastructure: CI/CD, observability, deployments.

Senior Integrations Consultant

Senior Integrations Consultant

Director, Integrations Services – Professional Services

Integration Developer

Integrations Consultant

Senior Integrations Developer

Manager, Integration Delivery – Professional Services

Senior AI Platform Engineer

Senior AI Platform Engineer – Data and Knowledge