Lumanity

Human Resources

• Provide comprehensive HR administrative support and manage employee queries through the HR ticketing system
• Ensure smooth day-to-day running of HR operations by handling routine HR activities
• Maintain accurate employee records
• Deliver a responsive, customer-focused HR service
• Process HR administration relating to new starters, leavers, promotions, and internal transfers
• Support the administration of employee benefits, leave requests, and payroll-related changes
• Produce HR reports as required
• Act as the first point of contact for HR-related queries
• Manage and resolve HR tickets in line with agreed SLAs
• Monitor ticket trends and identify opportunities to improve processes and employee experience
• Ensure HR activities are carried out in line with company policies and employment legislation
• Support the development and maintenance of HR policies and procedures
• Assist with internal and external audits by preparing and providing relevant documentation
• Maintain HR systems and databases, ensuring data integrity and accuracy
• Generate and analyse HR data and reports to support decision-making

HR Operations Coordinator – Maternity Leave Coverage, 12 Months

Project Manager

• Lead project planning and execution
• Ensure consistent on-time and on-budget delivery of projects, being accountable for the development and upkeep of project plans and timelines
• Develop RACI matrix, ensure clarity on roles and responsibilities throughout project lifecycle
• Manage project budgets, schedules, and resource allocation
• Conduct internal kick-off and debrief meetings in collaboration with the client team
• Attend client project briefing and kick-off meetings to ensure timeline and scope/budget expectations are discussed and agreed upon
• Lead internal status calls and meetings, maintaining internal status reports and daily hot sheets
• Resolve issues efficiently, contributing to problem resolution
• Collaborate with the client team on external client status reports and meeting notes
• Support new business opportunities, proposals, and RFPs in the development of project plans, timelines, and status updates
• Ensure all projects remain compliant with data protection legislation
• Track supplier spend against budget

Senior Project Manager

Research Analyst

• Maintain consistent file structures, naming conventions, templates, and intake/QC checklists to reduce rework and improve traceability.
• Prepare observational/registry/natural history/survey datasets by identifying data issues, resolving formatting problems per specs, and escalating anomalies to senior team members.
• Create auditable records of data checks, changes, decisions, and versioning aligned to internal standards/SOPs.
• Coordinate exports and data intake (as applicable), organize metadata (codebooks/labels), and ensure data provenance is documented.
• Prepare reporting-ready tables, figures, and exhibits aligned to approved shells/specs, including formatting, labeling, and cross-references.
• Review R scripts/outputs for reproducibility and spec alignment; QC draft deliverables for completeness/consistency before senior scientific review.
• Support visualizations and drafting of methods/process and data handling text under senior guidance (no independent interpretation).

Quantitative Research Analyst

Manager

• Serve as the primary point of contact for patients and, when applicable, caregivers, healthcare providers, and advocacy organizations.
• Understand each disease area and patient journey to support patient engagement, ensure their voice is accurately represented, and recognize condition-specific day-to-day needs and quality-of-life considerations that may impact how patients navigate care and daily routines.
• Assess patient strengths, stories, and readiness; match to appropriate client/program needs.
• Support patients in fulfilling contractual obligations and preparing for engagements.
• Coordinate and reinforce presentation skills coaching and training to ensure patient representatives are confident and effective.
• Monitor performance and engagement quality, addressing issues promptly and professionally.
• Partner closely with Client Strategic Services to align patient representative activities with client objectives and brand initiatives.
• Communicate with client (pharmaceutical company) representatives regarding patient engagement needs, expectations, and onsite coordination.
• Support execution of client-facing events (e.g., educational programs, internal meetings, photo/video shoots) and represent the program professionally onsite.
• Translate patient insights into practical recommendations that improve client strategies and solutions.
• Proactively identify improvements to better meet client needs and enhance service delivery.
• Own end-to-end management of patient community engagements and related projects (from needs assessment through execution and wrap-up).
• Accountable for providing direction to Meetings Logistics team to plan and implement logistics for projects, including scheduling, travel coordination, and adherence to travel guidelines.
• Coordinate across internal teams to deliver on timelines and requirements.
• Support annual patient training summit or other on-going training initiatives.
• Facilitate the expense process and ensure smooth operational follow-through.
• Contribute to process optimization and update SOPs to reflect changes in policies, procedures, and brand initiatives.
• Complete and adhere to required compliance trainings (e.g., HIPAA/Privacy & Security, Sunshine Act, Adverse Event reporting, FDA/FTC promotional requirements, internal policies).
• Handle PHI/PII appropriately; maintain contracts, health records, and personal data in accordance with HIPAA and applicable privacy standards.
• Ensure Adverse Events are identified, escalated, and reported per client requirements and internal process.
• Maintain up-to-date contracts and track expirations to prevent lapses in eligibility/engagement.
• Ensure financial and expense activities follow internal policy and client requirements.

Patient Advocacy Manager

Learning and Development

• The L&D Coordinator is a learning operations role responsible for the coordination, administration, and day-to-day oversight of L&D Programmes across the organisation.
• The role ensures learning activity is planned, communicated, delivered, and tracked consistently, and that stakeholders have clear visibility through reliable reporting.
• The Coordinator will build expertise in and will support the effective use and administration of all Lumanity L&D systems, including Betterworks, Fuse, Accredible, Easy Generator and Go1.
• Coordinate end-to-end delivery of L&D programs across the organisation, including scheduling, logistics, enrolment, facilitator and learner communications.
• Maintain accurate participation and completion records and provide regular visibility to stakeholders on progress and outcomes of such training programs.
• Maintain organisation-wide learning calendar and support planning across time zones and functions.
• Support continuous improvement by capturing feedback, analysing themes and helping implement updates to program delivery and tracking.
• Act as central point of contact for L&D queries, ensuring timely support and clear guidance for employees and managers.
• Maintain organisation-wide Compliance training calendar, working with Function Leads (Compliance, Legal, IT, People etc.) to define and implement global training schedule.
• Manage the organisation-wide Global Onboarding sessions, including diarising for new starters, scheduling presenters, and maintaining content.
• Coordinate and continuously improve templates for structured onboarding pathways, including 90-day and 180-day programs (e.g. core learning, commercial learning plans, cross-functional learning etc.).
• Partner with HR Business Partners, hiring managers and functional leads to ensure onboarding content remains current, relevant and aligned to role expectations.
• Track onboarding completion and engagement, escalating risks (e.g. overdue learning) and recommending improvements to strengthen consistency and learning experience.
• Provide day-to-day coordination and administration of key L&D systems, including Betterworks, Compass and Go1 by building a deep expertise in these systems.
• Support user access, course enrolment/assignments (where applicable), learning pathways and troubleshooting.
• Maintain systems and reporting data quality to ensure learning activity is accurately recorded and measurable.
• Vendor Coordination
• Continuous Improvement Support and partnerships across the business.

Learning and Development Coordinator

Operations

• Enable efficient day-to-day commercial operations for the Market Access team by coordinating project pricing and approvals, maintaining accurate pipeline data across systems, and managing commercial content and collateral.
• Build project pricing and costing calculations in Kantata using inputs from Account Leads, Project Leads, and stakeholders to produce complete and internally consistent budgets for review.
• Review available margin information, validate key assumptions and inputs, and flag missing information or exceptions to the appropriate owners to prevent delays and rework.
• Capture Out-of-Pocket (OOP) budget inputs with Project Leads and document assumptions clearly to improve pricing accuracy and downstream delivery planning.
• Update pricing and budgeting details for change orders by revising inputs and ensuring the latest figures are reflected accurately and routed through the correct internal process.
• Manage discount approval workflows by gathering required inputs, maintaining organized documentation, and following up to ensure timely completion and auditability.
• Partner with Project Management to obtain delivery readiness approvals by confirming required inputs are complete, submitted on time, and documented in alignment with team expectations.
• Own pipeline data entry and upkeep in NetSuite by maintaining accurate opportunity attributes and segmentation tags to improve forecasting and leadership visibility.
• Lead the weekly pipeline review meeting by preparing and circulating the pipeline view and agenda, confirming updates with Account Leads and Sales, capturing actions and decisions, tracking follow-through, and escalating blockers that stall progress.
• Reinforce standard Salesforce workflows by answering process questions, documenting “how-to” steps, coordinating issue resolution with system administrators, and aligning Salesforce and NetSuite records to reduce duplication.
• Maintain historical pricing benchmarks and organize Market Access collateral by applying version control and consistent repository structure so teams can quickly find current, approved content.

Commercial Operations Associate

Account Manager

• Ensure successful management of accounts on a day-to-day basis from execution to completion of client projects
• Serve as the primary client contact and manage projects and financial deliverables
• Facilitate and track projects, communicate client needs and expectations, ensure timelines are met
• Prepare for and lead internal and client status meetings
• Draft scope of work and budgets based on client direction
• Monitor and adhere to approved budgets
• Report budget changes to the client in a timely manner
• Maintain accurate financial spreadsheets
• Submit invoices, accruals, etc. in a timely manner
• Provide timely and accurate project status updates and reports
• Drive organic growth on assigned accounts by maintaining positive client relationships
• Support and guide junior team members, provide training as needed
• Work efficiently with Meeting Planning department to ensure proper coordination of events

Associate Account Manager

Business Development Rep

• Identifies and develops new business opportunities across Lumanity’s Strategy Consulting business
• Engages in networking and relationship-building to cultivate new connections and strengthen existing client partnerships
• Contributes to targeted business development plans in collaboration with Commercial Excellence workstream team in Strategy Consulting
• Serves as a trusted partner by understanding client challenges and positioning Lumanity’s specialized strategy offerings as effective solutions
• Maintains regular contact with clients in collaboration with the Strategy practice to identify new opportunities
• Collaborates with internal practice leaders to align the right teams and experts to each client opportunity
• Tracks, manages, and reports opportunities through the customer relationship management (CRM) system to support visibility and prioritization
• Maintains a deep understanding of market trends, client needs, and industry dynamics to proactively identify high-potential opportunities and share insights that refine business development strategy

Director, Business Development – Clinical & Regulatory Consulting

• Identify and develop new business opportunities across Lumanity’s commercial capabilities including commercial consulting, brand comms and patient engagement, with a focus on expanding our presence and market impact within the life sciences sector.
• Actively engage in networking and relationship-building to cultivate new connections and strengthen existing client partnerships.
• Contribute to targeted business development plans in collaboration with VP Business Development and Chief Client Officer.
• Serve as a trusted partner to life sciences clients, understanding their challenges and positioning Lumanity’s specialized offerings as effective solutions.
• Leverage new and existing relationships to foster engagement with key stakeholders and enhance the depth of client partnerships.
• Maintain regular contact with client stakeholders to ensure satisfaction and identify new opportunities.
• Collaborate with internal practice leaders to align the right teams and experts to each client opportunity.
• Navigate complex procurement processes, RFPs, and buying cycles within the pharmaceutical industry.
• Track, manage and report on opportunities through the CRM system.
• Maintain a deep understanding of market trends, client needs, and industry dynamics to proactively identify and pursue high-potential business opportunities.

Director, Business Development

Client Services Representative

• Identify and convert new business opportunities, by expanding current accounts
• Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts
• Build strong client relationships at the highest level, that ensure repeat business with that client
• Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible
• Attend client meetings individually and with colleagues to ensure Lumanity is recognised for thought leadership, project excellence, and innovation above and beyond our competitors
• Focus on account planning for growth within key current accounts
• Work with the Account teams to plan account development and growth
• Work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year
• Be part of a dedicated team to work towards achieving agreed annual targets
• Implement new company procedures
• Seek ways of improving quality and show awareness of need to continually innovate
• Seeks opportunities to innovate, to bring new ideas/services to market
• Actively implement and seek to develop company practices
• Acts as a role model

Client Services Director

Director

• Serve as a leader in our Scientific Services department
• Oversee the development of high-quality deliverables aligned with strategic objectives for Medical Affairs/Publications accounts
• Lead a team of medical writers
• Ensure timely and efficient delivery of projects
• Mobilize scientific knowledge to interpret data and create compelling narratives for medical communications strategy

Scientific Director

Compliance

• Acts as trusted strategic partner to pharmaceutical and biotech C-suite executives and other functional heads, influencing enterprise-wide regulatory strategies that extend across multiple development programs and corporate initiatives
• Provides authoritative regulatory guidance on complex, multi-indication development programs, including novel modalities (cell/gene therapy, biologics, advanced therapeutics)
• Partners with other Lumanity practices to deliver integrated solutions addressing interconnected regulatory, clinical, and quality challenges
• Partners with SVP & Practice Lead to translate regulatory landscape changes (AI/digital submissions, global harmonization, policy evolution) into practice growth opportunities and competitive differentiation
• Develops regulatory points of view that influence industry standards, shapes regulatory policy dialogue, and positions Lumanity as the authoritative voice in regulatory strategy consulting
• Evolves consulting methodologies and develops new service offerings to address emerging regulatory challenges and client needs
• Proactively supports the Clinical & Regulatory P&L, in collaboration with the SVP and Practice Lead, achieving annual revenue targets while maintaining target profitability margins
• Dives personal and team BD performance, leading pursuit strategies for complex, high-value regulatory engagements while mentoring BD capability across the practice
• Sets and reinforces delivery quality standards across regulatory team, ensuring consistency in regulatory strategy outputs while balancing profitability with client value
• Shapes regulatory talent strategy through succession planning, mentorship of senior regulatory leaders, and development of next-generation regulatory capabilities
• Champions collaboration and knowledge sharing across markets, accelerating reuse of regulatory frameworks and best practices
• Represents Lumanity at senior industry forums and regulatory conferences building external credibility and market presence
• Monitors regulatory competitive landscape and translates insights into practice positioning and service evolution

Vice President, Regulatory Strategy

• Conducts defined steps of an established search strategy by applying specified screening criteria and extracting required data to meet the objectives of a targeted literature review
• Drafts, revises, and quality checks study documents by using approved templates and incorporating direction from project leadership to align content with study scope and requirements
• Completes required training and conducts high-quality qualitative interviews with research participants (e.g., patients, caregivers) virtually or in person (travel required), adhering to the interview guide and study protocol
• Codes and analyzes qualitative participant-level data by applying a coding framework developed with guidance and oversight from the project lead
• Executes defined steps of survey implementation and analysis by conducting pilot testing, quality checking survey data, analyzing open-ended items qualitatively, and producing descriptive analyses
• Attends select client meetings (primarily virtual and occasionally in person) and captures discussion points, decisions, and next steps by producing clear, complete meeting minutes
• Drafts assigned portions of client deliverables (e.g., introduction, methods, and results sections) for presentations, reports, and memos by following guidance from the project lead
• Operates within the PCO Quality Management System by following standard operating procedures, including using the QC checklist to reduce errors before deliverables are finalized
• Delivers assigned tasks across multiple concurrent active projects by confirming requirements with project leads, managing personal deadlines, and communicating status to maintain project momentum