Lumanity

Project Manager

• Lead project planning and execution
• Ensure consistent on-time and on-budget delivery of projects, being accountable for the development and upkeep of project plans and timelines
• Develop RACI matrix, ensure clarity on roles and responsibilities throughout project lifecycle
• Manage project budgets, schedules, and resource allocation
• Conduct internal kick-off and debrief meetings in collaboration with the client team
• Attend client project briefing and kick-off meetings to ensure timeline and scope/budget expectations are discussed and agreed upon
• Lead internal status calls and meetings, maintaining internal status reports and daily hot sheets
• Resolve issues efficiently, contributing to problem resolution
• Collaborate with the client team on external client status reports and meeting notes
• Support new business opportunities, proposals, and RFPs in the development of project plans, timelines, and status updates
• Ensure all projects remain compliant with data protection legislation
• Track supplier spend against budget

Senior Project Manager

Research Analyst

• Maintain consistent file structures, naming conventions, templates, and intake/QC checklists to reduce rework and improve traceability.
• Prepare observational/registry/natural history/survey datasets by identifying data issues, resolving formatting problems per specs, and escalating anomalies to senior team members.
• Create auditable records of data checks, changes, decisions, and versioning aligned to internal standards/SOPs.
• Coordinate exports and data intake (as applicable), organize metadata (codebooks/labels), and ensure data provenance is documented.
• Prepare reporting-ready tables, figures, and exhibits aligned to approved shells/specs, including formatting, labeling, and cross-references.
• Review R scripts/outputs for reproducibility and spec alignment; QC draft deliverables for completeness/consistency before senior scientific review.
• Support visualizations and drafting of methods/process and data handling text under senior guidance (no independent interpretation).

Quantitative Research Analyst

Manager

• Serve as the primary point of contact for patients and, when applicable, caregivers, healthcare providers, and advocacy organizations.
• Understand each disease area and patient journey to support patient engagement, ensure their voice is accurately represented, and recognize condition-specific day-to-day needs and quality-of-life considerations that may impact how patients navigate care and daily routines.
• Assess patient strengths, stories, and readiness; match to appropriate client/program needs.
• Support patients in fulfilling contractual obligations and preparing for engagements.
• Coordinate and reinforce presentation skills coaching and training to ensure patient representatives are confident and effective.
• Monitor performance and engagement quality, addressing issues promptly and professionally.
• Partner closely with Client Strategic Services to align patient representative activities with client objectives and brand initiatives.
• Communicate with client (pharmaceutical company) representatives regarding patient engagement needs, expectations, and onsite coordination.
• Support execution of client-facing events (e.g., educational programs, internal meetings, photo/video shoots) and represent the program professionally onsite.
• Translate patient insights into practical recommendations that improve client strategies and solutions.
• Proactively identify improvements to better meet client needs and enhance service delivery.
• Own end-to-end management of patient community engagements and related projects (from needs assessment through execution and wrap-up).
• Accountable for providing direction to Meetings Logistics team to plan and implement logistics for projects, including scheduling, travel coordination, and adherence to travel guidelines.
• Coordinate across internal teams to deliver on timelines and requirements.
• Support annual patient training summit or other on-going training initiatives.
• Facilitate the expense process and ensure smooth operational follow-through.
• Contribute to process optimization and update SOPs to reflect changes in policies, procedures, and brand initiatives.
• Complete and adhere to required compliance trainings (e.g., HIPAA/Privacy & Security, Sunshine Act, Adverse Event reporting, FDA/FTC promotional requirements, internal policies).
• Handle PHI/PII appropriately; maintain contracts, health records, and personal data in accordance with HIPAA and applicable privacy standards.
• Ensure Adverse Events are identified, escalated, and reported per client requirements and internal process.
• Maintain up-to-date contracts and track expirations to prevent lapses in eligibility/engagement.
• Ensure financial and expense activities follow internal policy and client requirements.

Patient Advocacy Manager

Learning and Development

• The L&D Coordinator is a learning operations role responsible for the coordination, administration, and day-to-day oversight of L&D Programmes across the organisation.
• The role ensures learning activity is planned, communicated, delivered, and tracked consistently, and that stakeholders have clear visibility through reliable reporting.
• The Coordinator will build expertise in and will support the effective use and administration of all Lumanity L&D systems, including Betterworks, Fuse, Accredible, Easy Generator and Go1.
• Coordinate end-to-end delivery of L&D programs across the organisation, including scheduling, logistics, enrolment, facilitator and learner communications.
• Maintain accurate participation and completion records and provide regular visibility to stakeholders on progress and outcomes of such training programs.
• Maintain organisation-wide learning calendar and support planning across time zones and functions.
• Support continuous improvement by capturing feedback, analysing themes and helping implement updates to program delivery and tracking.
• Act as central point of contact for L&D queries, ensuring timely support and clear guidance for employees and managers.
• Maintain organisation-wide Compliance training calendar, working with Function Leads (Compliance, Legal, IT, People etc.) to define and implement global training schedule.
• Manage the organisation-wide Global Onboarding sessions, including diarising for new starters, scheduling presenters, and maintaining content.
• Coordinate and continuously improve templates for structured onboarding pathways, including 90-day and 180-day programs (e.g. core learning, commercial learning plans, cross-functional learning etc.).
• Partner with HR Business Partners, hiring managers and functional leads to ensure onboarding content remains current, relevant and aligned to role expectations.
• Track onboarding completion and engagement, escalating risks (e.g. overdue learning) and recommending improvements to strengthen consistency and learning experience.
• Provide day-to-day coordination and administration of key L&D systems, including Betterworks, Compass and Go1 by building a deep expertise in these systems.
• Support user access, course enrolment/assignments (where applicable), learning pathways and troubleshooting.
• Maintain systems and reporting data quality to ensure learning activity is accurately recorded and measurable.
• Vendor Coordination
• Continuous Improvement Support and partnerships across the business.

Learning and Development Coordinator

Operations

• Enable efficient day-to-day commercial operations for the Market Access team by coordinating project pricing and approvals, maintaining accurate pipeline data across systems, and managing commercial content and collateral.
• Build project pricing and costing calculations in Kantata using inputs from Account Leads, Project Leads, and stakeholders to produce complete and internally consistent budgets for review.
• Review available margin information, validate key assumptions and inputs, and flag missing information or exceptions to the appropriate owners to prevent delays and rework.
• Capture Out-of-Pocket (OOP) budget inputs with Project Leads and document assumptions clearly to improve pricing accuracy and downstream delivery planning.
• Update pricing and budgeting details for change orders by revising inputs and ensuring the latest figures are reflected accurately and routed through the correct internal process.
• Manage discount approval workflows by gathering required inputs, maintaining organized documentation, and following up to ensure timely completion and auditability.
• Partner with Project Management to obtain delivery readiness approvals by confirming required inputs are complete, submitted on time, and documented in alignment with team expectations.
• Own pipeline data entry and upkeep in NetSuite by maintaining accurate opportunity attributes and segmentation tags to improve forecasting and leadership visibility.
• Lead the weekly pipeline review meeting by preparing and circulating the pipeline view and agenda, confirming updates with Account Leads and Sales, capturing actions and decisions, tracking follow-through, and escalating blockers that stall progress.
• Reinforce standard Salesforce workflows by answering process questions, documenting “how-to” steps, coordinating issue resolution with system administrators, and aligning Salesforce and NetSuite records to reduce duplication.
• Maintain historical pricing benchmarks and organize Market Access collateral by applying version control and consistent repository structure so teams can quickly find current, approved content.

Commercial Operations Associate

Account Manager

• Ensure successful management of accounts on a day-to-day basis from execution to completion of client projects
• Serve as the primary client contact and manage projects and financial deliverables
• Facilitate and track projects, communicate client needs and expectations, ensure timelines are met
• Prepare for and lead internal and client status meetings
• Draft scope of work and budgets based on client direction
• Monitor and adhere to approved budgets
• Report budget changes to the client in a timely manner
• Maintain accurate financial spreadsheets
• Submit invoices, accruals, etc. in a timely manner
• Provide timely and accurate project status updates and reports
• Drive organic growth on assigned accounts by maintaining positive client relationships
• Support and guide junior team members, provide training as needed
• Work efficiently with Meeting Planning department to ensure proper coordination of events

Associate Account Manager

Business Development Rep

• Identifies and develops new business opportunities across Lumanity’s Strategy Consulting business
• Engages in networking and relationship-building to cultivate new connections and strengthen existing client partnerships
• Contributes to targeted business development plans in collaboration with Commercial Excellence workstream team in Strategy Consulting
• Serves as a trusted partner by understanding client challenges and positioning Lumanity’s specialized strategy offerings as effective solutions
• Maintains regular contact with clients in collaboration with the Strategy practice to identify new opportunities
• Collaborates with internal practice leaders to align the right teams and experts to each client opportunity
• Tracks, manages, and reports opportunities through the customer relationship management (CRM) system to support visibility and prioritization
• Maintains a deep understanding of market trends, client needs, and industry dynamics to proactively identify high-potential opportunities and share insights that refine business development strategy

Director, Business Development – Clinical & Regulatory Consulting

• Identify and develop new business opportunities across Lumanity’s commercial capabilities including commercial consulting, brand comms and patient engagement, with a focus on expanding our presence and market impact within the life sciences sector.
• Actively engage in networking and relationship-building to cultivate new connections and strengthen existing client partnerships.
• Contribute to targeted business development plans in collaboration with VP Business Development and Chief Client Officer.
• Serve as a trusted partner to life sciences clients, understanding their challenges and positioning Lumanity’s specialized offerings as effective solutions.
• Leverage new and existing relationships to foster engagement with key stakeholders and enhance the depth of client partnerships.
• Maintain regular contact with client stakeholders to ensure satisfaction and identify new opportunities.
• Collaborate with internal practice leaders to align the right teams and experts to each client opportunity.
• Navigate complex procurement processes, RFPs, and buying cycles within the pharmaceutical industry.
• Track, manage and report on opportunities through the CRM system.
• Maintain a deep understanding of market trends, client needs, and industry dynamics to proactively identify and pursue high-potential business opportunities.

Director, Business Development

Client Services Representative

• Identify and convert new business opportunities, by expanding current accounts
• Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts
• Build strong client relationships at the highest level, that ensure repeat business with that client
• Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible
• Attend client meetings individually and with colleagues to ensure Lumanity is recognised for thought leadership, project excellence, and innovation above and beyond our competitors
• Focus on account planning for growth within key current accounts
• Work with the Account teams to plan account development and growth
• Work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year
• Be part of a dedicated team to work towards achieving agreed annual targets
• Implement new company procedures
• Seek ways of improving quality and show awareness of need to continually innovate
• Seeks opportunities to innovate, to bring new ideas/services to market
• Actively implement and seek to develop company practices
• Acts as a role model

Client Services Director

Director

• Serve as a leader in our Scientific Services department
• Oversee the development of high-quality deliverables aligned with strategic objectives for Medical Affairs/Publications accounts
• Lead a team of medical writers
• Ensure timely and efficient delivery of projects
• Mobilize scientific knowledge to interpret data and create compelling narratives for medical communications strategy

Scientific Director

Compliance

• Acts as trusted strategic partner to pharmaceutical and biotech C-suite executives and other functional heads, influencing enterprise-wide regulatory strategies that extend across multiple development programs and corporate initiatives
• Provides authoritative regulatory guidance on complex, multi-indication development programs, including novel modalities (cell/gene therapy, biologics, advanced therapeutics)
• Partners with other Lumanity practices to deliver integrated solutions addressing interconnected regulatory, clinical, and quality challenges
• Partners with SVP & Practice Lead to translate regulatory landscape changes (AI/digital submissions, global harmonization, policy evolution) into practice growth opportunities and competitive differentiation
• Develops regulatory points of view that influence industry standards, shapes regulatory policy dialogue, and positions Lumanity as the authoritative voice in regulatory strategy consulting
• Evolves consulting methodologies and develops new service offerings to address emerging regulatory challenges and client needs
• Proactively supports the Clinical & Regulatory P&L, in collaboration with the SVP and Practice Lead, achieving annual revenue targets while maintaining target profitability margins
• Dives personal and team BD performance, leading pursuit strategies for complex, high-value regulatory engagements while mentoring BD capability across the practice
• Sets and reinforces delivery quality standards across regulatory team, ensuring consistency in regulatory strategy outputs while balancing profitability with client value
• Shapes regulatory talent strategy through succession planning, mentorship of senior regulatory leaders, and development of next-generation regulatory capabilities
• Champions collaboration and knowledge sharing across markets, accelerating reuse of regulatory frameworks and best practices
• Represents Lumanity at senior industry forums and regulatory conferences building external credibility and market presence
• Monitors regulatory competitive landscape and translates insights into practice positioning and service evolution

Vice President, Regulatory Strategy

• Conducts defined steps of an established search strategy by applying specified screening criteria and extracting required data to meet the objectives of a targeted literature review
• Drafts, revises, and quality checks study documents by using approved templates and incorporating direction from project leadership to align content with study scope and requirements
• Completes required training and conducts high-quality qualitative interviews with research participants (e.g., patients, caregivers) virtually or in person (travel required), adhering to the interview guide and study protocol
• Codes and analyzes qualitative participant-level data by applying a coding framework developed with guidance and oversight from the project lead
• Executes defined steps of survey implementation and analysis by conducting pilot testing, quality checking survey data, analyzing open-ended items qualitatively, and producing descriptive analyses
• Attends select client meetings (primarily virtual and occasionally in person) and captures discussion points, decisions, and next steps by producing clear, complete meeting minutes
• Drafts assigned portions of client deliverables (e.g., introduction, methods, and results sections) for presentations, reports, and memos by following guidance from the project lead
• Operates within the PCO Quality Management System by following standard operating procedures, including using the QC checklist to reduce errors before deliverables are finalized
• Delivers assigned tasks across multiple concurrent active projects by confirming requirements with project leads, managing personal deadlines, and communicating status to maintain project momentum

Research Associate

• Supporting the progressive growth of the Lumanity HEOR business
• Achievement of sales targets within defined target accounts
• Identifying, creating and securing opportunities with clients
• Leading the development of strategic objective setting
• Track, record and document actions towards goal achievement
• Provide insight and analysis into the account buying cycle
• Lead client outreach, engagement and onboarding through consultative selling
• Ownership of account activities and client negotiations
• Collaborate with Lumanity technical & consulting experts
• Opportunity pipeline management and tracking
• Support development and implementation of HEOR Commercial & Operations Strategy
• Creation/enhancement of key systems and processes

Director, Global Commercial Partnerships – HEOR

• Play a key role in supporting the progressive growth of the Lumanity HEOR business with global clients and accounts.
• Achievement of sales targets within defined target accounts that the role will actively lead and manage.
• Identifying, creating and securing opportunities where Lumanity can partner with clients to define, develop and execute successful health economic and outcomes research (HEOR) strategies and solutions.
• Leading the development of strategic objective setting and relevant key activities within defined target accounts to achieve sales and revenue targets, through mobilisation of account teams following account management practices.
• Track, record and document actions towards goal achievement.
• Provide rich insight and analysis into the account buying cycle/ journey and future target opportunities for partnership.
• Lead client outreach, engagement and onboarding into Lumanity through consultative selling, client engagement and relationship management to generate and secure new business and account growth.
• Ownership of account activities, including support of client negotiations (MSAs & Commercial terms, discounts and project team support on these), preferred supplier / strategic partnerships (including RFI completion), client pitch presentations and capability presentations to secure new business.
• Collaboration and partnership with Lumanity technical & consulting experts to position Lumanity services as solutions to our client challenges.
• Support mobilisation of Lumanity thought leaders and experts to showcase Lumanity talent within our target client accounts.
• Opportunity pipeline management and tracking to manage your own opportunity pipeline to close and win projects in line with account plans and account sales targets.
• Collaboration and partnership with wider Business Development (BD), Operations and Marketing team to develop and utilise materials and relevant collateral to support account sales and growth.
• Follow up on Marketing qualified leads to generate opportunities and return on investment from Marketing initiatives.
• Support development and implementation of HEOR Commercial & Operations Strategy.
• Support development and implementation of operational systems and processes to enhance our ways of working and support further global expansion of the BD and Operations team.
• Creation/enhancement/ implementation/embedding of key systems and processes.
• Own the creation, enhancement or roll out of key systems and processes to ensure adoption across HEOR business to improve efficiency and productivity of BD related ways of working.

• Support the new business development drive for the practice
• Support delivery of action plans to develop/maintain core NBD resources incl. case studies, biographies, therapy area slides, capability toolkits
• Support development of a quarterly report of NBD metrics
• Supporting the BD workflow across Hubspot, Salesforce, NetSuite and the MSC excel tracker
• Support proactive NBD outreach through use of BD tools, weekly Central BD/Growth team meetings
• Support management of RFP/RFI materials between Teams and Egnyte
• Support our winning pitch approach and culture
• Support the implementation of Salesforce for the practice including but not limited to upload and download of our Excel tracker; data entry into Excel and/or Salesforce; maintenance of our Excel NBD tracker
• Support rollout of marketing activities designed to elevate the awareness and reputation of the practice: Support impactful implementation of thought leadership including team communications and client dissemination toolkits

Senior Project Manager

Quantitative Research Analyst

Patient Advocacy Manager

Learning and Development Coordinator

Commercial Operations Associate

Associate Account Manager

Director, Business Development – Clinical & Regulatory Consulting

Director, Business Development

Client Services Director

Scientific Director

Vice President, Regulatory Strategy

Research Associate

Director, Global Commercial Partnerships – HEOR

Director, Global Commercial Partnerships – HEOR

Business Development Intern – Commercial Operations