Client Services Director

Lumanity

Client Services Director leading qualitative and quantitative market research initiatives for life sciences. Focusing on client relationship management and strategic account growth.

Posted 5/27/2026full-timeRemote • New Jersey • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Identify and convert new business opportunities, by expanding current accounts
Take responsibility for the strategic direction, growth and development, and delivery standards for a range of accounts
Build strong client relationships at the highest level, that ensure repeat business with that client
Maximize the chance of repeat business by meeting with clients, keeping in regular contact and upselling wherever possible
Attend client meetings individually and with colleagues to ensure Lumanity is recognised for thought leadership, project excellence, and innovation above and beyond our competitors
Focus on account planning for growth within key current accounts
Work with the Account teams to plan account development and growth
Work closely with the Account teams to achieve targets for the account, including increased levels of repeat business year on year
Be part of a dedicated team to work towards achieving agreed annual targets
Implement new company procedures
Seek ways of improving quality and show awareness of need to continually innovate
Seeks opportunities to innovate, to bring new ideas/services to market
Actively implement and seek to develop company practices
Acts as a role model

Requirements

What you’ll need

Advanced experience in research or professional services organisation
Advanced experience in research-based project management role
Extensive experience in ad-hoc, primary research within a client facing, commercial setting
Extensive life sciences, healthcare / pharma experience, and therapy area knowledge
Strong knowledge across research methodologies and practices
Proven skills and track record in project and account management, with outstanding client communication and influencing skills
A strong track record at business generation – both with new and existing clients
Computer proficient: Outlook, Word, PowerPoint and Excel

Benefits

Comp & perks

Competitive salary plus bonus scheme
Medical, dental, and vision insurance options
401(k) plan with employer match
Generous amount of paid time off annually + 10 paid holidays
Flexible spending accounts for health and dependent care
Employee Assistance Program
Paid short-term and long-term disability coverage

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementresearch methodologiesaccount managementbusiness generationprimary research

Soft Skills

client communicationinfluencing skillsrelationship buildingstrategic directioninnovation