Lithia

Manager

• Develop integrated strategies across traditional Search and AI-driven search channels
• Drive strategic direction of the Search Marketing channel to ensure maximum visibility, efficiency, and ROI
• Establish standards, focus areas, core KPIs, and SLAs for vendor partners
• Evaluate vendor partners across the Lithia dealer network while planning and executing quarterly audits
• Implement tracking solutions across web assets (GA4, GTM, pixels, tags) to ensure reliable data capture and reporting
• Oversee Google partnership as well as corresponding platforms including Google Ads, Google Merchant Center, YouTube, etc.
• Negotiate competitive fee structures with on-program Search partners
• Identify, test, and implement new search tactics, automation, and optimization techniques
• Manage and optimize campaigns across Google Ads, Bing Ads, and other relevant platforms
• Oversee keyword segmentation, bidding strategies, audience targeting, and creative testing
• Adapt content and paid strategies for emerging AI search experiences (e.g., SGE, OpenAI Search, Chat-based retrieval systems)
• Guide teams in prompt-driven optimization, structured content development, and AI-friendly strategies
• Evaluate and integrate AI tools for workflow enhancements, content generation, insights, and automation
• Analyze channel performance and deliver actionable insights
• Build dashboards, reporting frameworks, and experiment analyses
• Translate data into clear strategic recommendations
• Collaborate with Media, Content, Analytics, and Creative teams
• Provide search input for landing pages, site architecture, and campaign planning
• Educate teams on evolving search and AI trends and recommend best practices to improve performance

Integrated Search Manager

System Administrator

• Maintain and update accounting system configurations within our DMS and other financial systems.
• Manage and resolve requests submitted through the ServiceNow queue within established SLA timelines.
• Support standardization projects across all financial systems.
• Assist with the development and maintenance of department instruction manuals and process guides.
• Perform daily integration/import validation checks as needed.
• Conduct annual maintenance and audits of financial systems.
• Ensure strong internal controls are followed throughout system processes.
• Maintain effective communication with Corporate Accounting, Consolidation, Tax, Dealership Accounting, and Home Office leadership.
• Build and sustain professional relationships with internal stakeholders and third-party vendors.

Financial Systems Administrator

Administration

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.

Funding Administrator

Data Scientist

• Analyze behavioral, transactional, demographic, and engagement data across digital and in-store channels to understand customer journeys, segmentation, and lifetime value.
• Build and refine marketing attribution and ROI models to connect customer behavior and sales performance to campaigns (email, paid media, loyalty, etc.).
• Integrate and align data across ecommerce, mobile app, CRM, POS, and loyalty platforms to create a unified view of customer activity and business impact.
• Develop machine learning models and advanced analytics to forecast trends, recommend next-best-actions, and optimize campaigns and promotions.
• Design and analyze A/B and multivariate experiments using uplift modeling and causal inference techniques.
• Collaborate with marketing, ecommerce, merchandising, operations, and executive teams to translate data findings into strategy, priorities, and performance dashboards.
• Create compelling visualizations and presentations to communicate insights to both technical and non-technical stakeholders.
• Evaluate third-party data sources and platforms for predictive value and integration opportunities.
• Document data sources, definitions, models, and strategies for transparency and reproducibility.
• Apply innovative analytical approaches to drive business impact and support decision-making.

Data Scientist – Omnichannel Insights Analyst

Communications

• Manage a dynamic communications function serving our internal and external customers, leveraging different communication channels including chat, email, and the Service Now platform to drive our mission of one-contact resolution for our over 300 locations in US and Canada
• Ensure efficient and effective customer experience for our customers
• Collaborate with accounting-related shared service teams in escalating and resolving customer issues, questions, or concerns
• Oversee call center Customer Service Performance Measurements
• Develop and maintain actionable performance metrics which provide robust reporting to around performance effectiveness and quality of communications and customer interactions
• Analyze data to identify training and performance opportunities that can be used by our accounting-related shared service teams to determine effectiveness of services, identify training opportunities and maintain support to our stores
• Provide standardized reporting to accounting-related shared service team leaders
• Provide call center metrics to ensure quality and efficiency is met.
• Ensure teams are meeting customer experience expectations

Customer Communications Manager

Operations

• Build and maintain strong collaborative relationships with stakeholders and management
• Guide customers through vehicle purchase and/or service processes
• Generate actionable insights based on data and metrics in store performance scorecards
• Understand high-level business objectives and continually align work with those objectives to meet the needs of the business
• Develop and maintain strong understanding of the Store Performance Scorecard, customer service scores, approvability, product specs, current pricing, manufacturer promotions, and framework agreements
• Develop and prospect new business continuously
• Maintain relationships with current customers ensuring their needs are met
• Serves as the communicator between customer and necessary departments; ensuring the customer’s needs are understood

DART Operations

Systems Engineer

• Monitor, triage, resolve, and reassign support tickets in the ticketing system.
• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
• Alert team members and stakeholders of new issues and potential system outages.
• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
• Assist with onboarding, training, and access setup for new users.
• Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI).
• Provide Tier 1 support for DFC, ensuring high-quality customer service.
• Document processes, create user guides, flowcharts, and maintain clear records.
• Perform additional duties as assigned.

IT Business Systems Analyst

• Gain insight into sales, profitability, inventory, and back-office operations
• Analyze KPIs to identify process improvement opportunities
• Build financial skills through reconciliation and month-end close support
• Rotate through specialized areas aligned with store needs and career goals

Store Operations Internship

Accounting Manager

• Acquire and maintain a comprehensive knowledge of shared services processes and procedures.
• Stock in and post accounting for vehicle purchases sent in from various hub locations.
• Process daily equity check and ACH payment requests for Driveway customers.
• Process daily lien payoffs for Driveway vehicle purchases.
• Provide information to management by assembling and summarizing data, preparing reports, and accurately communicating findings.
• Produce quality audits to proactively resolve errors.
• Complete other duties and special projects, as assigned.

Inventory Specialist – Accounting

Business Analyst

Omnichannel Insights Analyst

• Gain insight into sales, profitability, inventory, and back-office operations
• Analyze KPIs to identify process improvement opportunities
• Build financial skills through reconciliation and month-end close support

Dealership Operations Internship

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management.
• Design and implement marketing strategies that strengthen long-term customer relationships.
• Foster and strengthen OEM relationships at the local levels.
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem.
• Partner with LAD Marketing team members and external partners to create impactful content.

Retail Marketing Manager

Procurement

• Process IT equipment requests and gather required documentation for purchases.
• Review daily emails and prioritize workload based on urgency and impact.
• Support stores and employees with purchasing questions and ensure proper approvals are in place.
• Set up and track fixed assets accurately across systems and spreadsheets.
• Communicate order updates and shipment tracking to internal teams and external vendors.
• Obtain approvals for large or project-based purchases.
• Provide guidance on the purchasing portal, available items, and how to request new items.
• Collaborate with IT teams to support purchasing needs for new store openings and other projects.
• Follow Lithia & Driveway purchasing practices and procedures.
• Process incoming packages and shipments of IT equipment.

Purchasing Specialist

Analyst

• Collaborate with store management and executive leadership to design compensation plans that: Support company and dealership goals
• Motivate employees to exceed performance expectations
• Attract, retain, and reward high-performing talent
• Ensure compliance with federal and state laws
• Conduct thorough analysis of pay plan effectiveness using historical and recent performance data
• Conduct analysis of staffing levels and productivity to manage payroll expenses
• Conduct analysis of Annual Operating Plans (AOP) and performance metrics to identify compensation opportunities
• Present data-driven recommendations clearly to leaders at all levels
• Contribute to compensation department projects, reporting, and analytics

Compensation Analyst

• Build and maintain vendor records, ensuring compliance with policies
• Audit vendor data and recommend process improvements
• Collect and verify certificates of insurance
• Process 1099s at year-end
• Generate vendor reports on a monthly, quarterly, and annual basis