Lithia

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management.
• Design and implement marketing strategies that strengthen long-term customer relationships.
• Foster and strengthen OEM relationships at the local levels to align on initiatives that drive customer satisfaction and store loyalty.
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem.
• Monitor and adapt to changing market conditions and improve strategies based on industry research.

Retail Marketing Manager

Accountant

• Support U.S. and Canadian real and personal property tax compliance, including coordination of tax payments, review of tax bills, and assistance with property tax accruals and reconciliations.
• Partner with external property tax vendors to ensure timely and accurate filings and payments, respond to routine data requests, and resolve discrepancies.
• Prepare and compile data for annual property tax renditions and review vendor-prepared renditions for accuracy and completeness.
• Investigate property tax notices, billing discrepancies, penalties, and interest, escalating issues and coordinating with vendors and internal stakeholders as needed.
• Support property tax appeals by gathering supporting documentation, assisting with filings, tracking appeal status, and coordinating with vendors and internal teams.
• Collaborate with accounting, finance, fixed assets, and real estate teams to gather and validate property tax data.
• Maintain documentation and follow established processes to support compliance, audits, and internal controls, while identifying opportunities for continuous improvement.
• Provide support for ad hoc property tax projects and analyses, including process improvements and cross-functional initiatives.

Property Tax Accountant

Administrative Assistant

• Maintain dealership financial records, ensure accurate month-end closings, and review general ledger schedules.
• Monitor operational income statements, conduct fraud prevention reviews, and ensure adherence to internal controls and LAD financial policies.
• Oversee accounts receivable collections, daily bank postings, and bank reconciliations.
• Review or prepare payroll and accounts payable for accuracy and timeliness.
• Conduct physical vehicle inventories, reconcile parts inventory, and support fixed asset reporting.
• Resolve issues related to inbound and outbound vehicle documentation.
• Partner with dealership leadership (especially the GM), manage a team of 2–10 staff, and support hiring, training, and performance management.
• Ensure compliance with manufacturer programs, warranty claims, and reporting requirements.
• Participate in budgeting (up to $8MM), support stores with up to $200MM in revenue, and contribute to M&A activities.

Automotive Office Manager – Controller

Financial Planning and Analysis

• Acquire and maintain a comprehensive knowledge of shared services processes and procedures.
• Processing daily upload files to business partners regarding vehicle flooring payoffs.
• Processing daily upload files for lien payoffs.
• Update daily volume for Home Office departments.
• Provide information to management by assembling and summarizing data; preparing reports; making presentations of findings.
• Provide quality audits for admins to proactively resolve errors.
• Reconcile funding and monthly reserve notices from banking partners.
• Assist with monthly bank account reconciliations and reviews.
• Assist with monthly performance dashboard reporting.
• Other duties and complete special projects, as assigned.

Finance Reporting Specialist

Communications

• Provide excellent customer service via phone, email, and personal communications
• Ensure one contact resolution to both internal and external customers
• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis
• Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry
• Navigate multiple systems and applications interchangeably to resolve issues efficiently
• Document and escalate inquiries appropriately, following established processes
• Resolve internal and external customer inquiries related to Payment issues, Inventory questions, Funding concerns, Banking inquiries, and General customer concerns
• Deliver service across multiple channels (phone, email, chat)
• Maintain high standards of quality, responsiveness, and results-driven performance
• Assist in developing and updating knowledgebase solutions for training and informational purposes
• Contribute to improving procedures and processes to enhance customer satisfaction
• Meet Quality Assurance program objectives to ensure excellent service delivery
• Align daily responsibilities with long-term company vision and strategic goals
• Prioritize tasks effectively in a deadline-driven environment
• Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

Communication Specialist

Recruitment

• Lead active recruiting efforts for corporate support roles, leveraging multiple platforms and innovative sourcing strategies.
• Partner closely with hiring managers to understand role requirements, provide recruitment strategy guidance, and deliver a high-touch candidate experience.
• Drive the full lifecycle recruitment process, ensuring efficient processes and procedures are followed across all requisitions.
• Utilize Workday HRIS and other recruiting platforms to track metrics, maintain compliance, and optimize workflow.
• Implement strategies to enhance candidate engagement, including outreach campaigns, interview coordination, and employer branding initiatives.
• Act as a trusted advisor, providing guidance on best practices in sourcing, interviewing, and offer negotiation.

Talent Acquisition Partner

Customer Support

• Manage and maintain the GreenCars content roadmap to ensure content stays accurate, timely, and relevant
• Research SEO keywords, competitor activity, and market trends to guide content planning
• Create, edit, and optimize digital content to drive organic traffic and audience engagement
• Support production of articles, guides, videos, newsletters, and campaign content
• Maintain CMS organization and ensure consistent brand messaging across platforms
• Translate EV and hybrid topics into clear, consumer-friendly education content
• Support conversion funnels and key digital tools with strategic content
• Monitor performance metrics and adjust content strategy based on insights and analytics
• Support YouTube channel growth through scripting, optimization, and content coordination
• Collaborate cross-functionally with social, marketing, creative, and external partners
• Assist with content needs for events, activations, and other marketing initiatives

Digital Support Specialist

• Partner with the appropriate Hiring Manager, General Manager and Group Vice President to determine selection criteria for each open position.
• Work with Hiring Managers to create and develop effective recruitment marketing campaigns and channels to source candidates, including advertisements, hiring events, career centers, and job programs.
• Recruit quality talent through targeted active and passive recruiting sources (i.e. resume databases, cold calling, references, referrals, interviews, print media, online, etc.)
• Facilitate the application process and proctor any required pre-employment assessments.
• Conduct pre-screen interviews and provide Hiring Manager(s) with candidate summary information.
• Provide coaching to Hiring Managers on interviewing, candidate feedback and selection.
• Consult with Hiring Managers, General Managers and Group Vice Presidents to ensure the best qualified candidates are selected for positions based on skill set, experience and cultural (company) fit.
• Partner with HR/Hiring Support Specialist to facilitate motor vehicle records (MVRs), background checks and drug screens, and new hire orientations for all new hires and monitor all on-boarding activities with Payroll, HR, Learning & Development and Computer Services as needed.

Recruiter

Accounts Receivable

• Monitor customer accounts daily to identify aged receivables and contact customers for payment.
• Keep detailed records and reporting on collection activity including updating systems and trackers.
• Receive in-bound AR related calls.
• Resolve billing issues.
• Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements.
• Other duties as assigned.

Accounts Receivable Representative

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.