Service Advisor

Lithia

Experienced Service Advisor managing customer interactions and service deliveries at Honda of Ames. Driving performance metrics and customer loyalty in a fast-paced environment.

Posted 7/21/2026full-timeAmes • Iowa • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively translating customer needs into actionable service orders. Possesses a solid understanding of automotive services and a commitment to building customer loyalty through transparency and trust.

Highest-signal resume keywords

Service Advisor ExperienceAutomotive KnowledgeCommunication SkillsProblem-Solving AbilityService Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Order CreationAutomotive Service KnowledgePerformance Metrics ManagementTechnical Problem Solving

Soft Skills

Sharp CommunicationRelentless OrganizationTeam-Focused Mindset

Tools & Technologies

Service Software

Industry Keywords

Customer InteractionLoyalty BuildingTransparencyTrustAutomotive Experience

About the role

Key responsibilities & impact

Own every customer interaction from write-up to drive-off
Translate customer needs into clear ROs for technicians
Command conversations around services, pricing, timelines
Build loyalty by delivering transparency, trust, and results
Push performance metrics and raise standards for the team

Requirements

What you’ll need

2+ years as a Service Advisor (automotive experience preferred)
Sharp communication
Relentless organization
Fluent in-service software
Working mechanical knowledge
Ability to solve problems fast
Team-focused mindset
High School graduate or equivalent, 18 years or older required.

Benefits

Comp & perks

We are a drug free workplace
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status)