LexRoom Arbitration Support

Customer Success Manager

• Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal
• Manage customers, conduct checkpoints/interviews, and do upsells
• Work closely with customers to ensure their needs are met and they are satisfied with the product
• Prepare dashboards, monitor KPIs, collaborate with internal teams, and share insights

Customer Success Specialist

Marketing

• Own events end-to-end, from initial brief and planning to execution and post-event debrief.
• Plan and coordinate external activations including trade fairs, conferences, webinars, and partner events.
• Build and grow Lexroom’s social media community through consistent, engaging content and a qualified database.
• Collaborate with HQ on marketing campaigns, adapting messaging, claims, and landing pages by campaign and geography.
• Analyze campaign and event performance across channels, regions, and creatives, identifying what works and what doesn’t.
• Define clear objectives, timelines, and KPIs in collaboration with leadership, marketing, and partnerships.
• Coordinate with communications teams on event promotion, newsletters, and social content before and after activations.
• Track results and collect feedback to continuously improve events and campaigns.

Marketing Specialist

Analytics Engineer

• Own the data transformation layer from raw sources to trusted, documented datasets—designing and maintaining a dbt project on BigQuery with staging, intermediate, and mart layers.
• Model product analytics events (user interactions, feature adoption, feedback signals), engineering metrics, and business KPIs into reliable, self-service data models.
• Build and maintain the data foundations powering our dashboards, decisions, and team health metrics.
• Implement data quality frameworks: tests, freshness checks, anomaly detection, and clear ownership and SLAs on key datasets.
• Collaborate with engineers to improve event tracking and data contracts at the source (Pub/Sub, application events).
• Create and curate dashboards and semantic layers that Product, CS, and Sales teams can query directly—enabling true self-service analytics.
• Partner with the AI & Search Platform team to instrument and measure model performance, feedback loops, and benchmark results.
• Support Product teams with ad-hoc analysis: feature impact, user segmentation, satisfaction trends, and power-user behavior.

Financial Planning and Analysis

• Strategic Financial Engineering: define and execute the company’s financial, legal, and people strategy, ensuring alignment with long-term scaling objectives.
• Integrated Infrastructure Architecture: oversee the entire Legal, Para-legal, Financial, and Trade Union (Sindacale) infrastructure, ensuring full compliance with Italian regulations and international standards at benefits.
• Scale-up Governance: Lead the evolution of internal workflows, moving the company from a high-growth startup to a structured, compliant, and efficient international scale-up.
• Stakeholder Management: Manage relationships with investors, board members, and external legal/financial partners, providing expert coaching on organisational performance.

Chief Financial Officer

Engineering Manager

• Lead and scale the engineering organization, establishing team structures, processes, and culture that work now and at 200+ people
• Own technical strategy and roadmap, balancing product velocity with platform stability and technical debt
• Partner closely with Product and Design to deliver features that drive customer value and retention
• Own performance reviews, career pathing, and growth plans for the engineering org
• Build and mentor engineering leadership
• Drive engineering excellence: code quality, testing practices, incident response, and deployment reliability
• Architect systems for scale as we expand across Italy, Germany, Spain, and beyond
• Recruit exceptional talent and create an environment where great engineers want to work
• Partner closely with the CTO on organizational vs. technical decisions

Engineering Director

Product Marketing

• Messaging & Localization Strategy: Define brand positioning and narratives across various segments (from solo practitioners to large law firms). Responsible for managing and adapting content for Italian, Spanish, German, and English markets.
• Product Launches (GTM): Lead Go-To-Market planning for new features, coordinating with Product and Sales teams while creating operational collateral (landing pages, email sequences, and one-pagers).
• Market Intelligence: Analyze competition and customer feedback to map the buyer journey and directly influence the product roadmap.
• Sales Enablement: Support the sales team with high-impact tools, including pitch decks, case studies, and objection-handling guides.
• Brand & Content: Collaborate on thought leadership content, ensuring a consistent brand voice across all touch points and international markets.

Product Marketing Manager

Account Executive

• Own SMB outbound revenue: ARR targets, pipeline coverage, win rate, sales cycle, ACV, discounting discipline, and forecast accuracy.
• Lead and coach full-cycle AEs: weekly 1:1s, pipeline reviews, call coaching, deal strategy, and consistent improvement plans.
• Build the outbound operating system: ICP segmentation, territory design, account/lead sourcing strategy, multi-channel outreach (phone/email/LinkedIn), cadence standards, and activity-to-outcome accountability.
• Hiring, onboarding, ramp: recruit AEs; create a ramp plan with milestones.
• Performance management: set clear expectations, run weekly rhythms (WBR), diagnose root causes (skill/will/territory/message), and act fast on underperformance.
• Cross-functional execution: coordinate with Marketing (campaigns, content, events), Partnerships (local channels, KOLs), and Product (feedback loops from the field).
• Process and tooling: ensure excellent CRM hygiene, disciplined sequencing, and consistent reporting—truth over vibes.

Customer Support

• Become an expert on Lexroom.ai and act as a trusted advisor for customers, answering their request for support and proactively engaging with them to ensure satisfaction and usage of the product.
• Conduct regular check-ins and feedback sessions to monitor customer satisfaction, resolve issues, and identify opportunities for improvement.
• Act as the bridge between customers and internal teams, gathering insights to improve processes, enhance the product, and drive customer retention.

Customer Support Specialist

Growth Marketing

• Define Growth strategy and prioritization in alignment with company objectives
• Manage and mentor a cross-functional Growth team (business + technical profiles)
• Oversee internal and external growth initiatives end-to-end—from ideation to execution and measurement
• Ensure scalable, data-driven decision-making across the organization
• Drive continuous improvement through experimentation, automation, and analytical insights
• Build and maintain integrations, workflows, dashboards, and internal tools using no-code/low-code or custom code
• Collaborate closely with leadership to shape how Lexroom.ai scales