Customer Care Manager – Global

LexRoom Arbitration Support

Customer Care Manager leading day-to-day operations and team management for Lexroom's Customer Care department in Italy. Overseeing Customer Success expansion into new geographies and ensuring consistency across markets.

Posted 7/20/2026full-timeMilan • 🇮🇹 ItalySeniorLead💰 €45,000 - €60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Success and Customer Care, with a strong focus on team management and operational excellence in international contexts. Proven ability to drive customer satisfaction and retention while leading initiatives in fast-growing environments.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipInternational Operations ManagementProactive Problem SolvingFluency in Italian and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer CareCustomer SupportTeam ManagementOperational OversightInitiative DesignMarket ExpansionPlaybook DeliveryScale-Up ExperienceHyper-Growth Environment

Soft Skills

Proactive MindsetProblem SolvingCollaboration

Industry Keywords

Customer SatisfactionRetention StrategiesInternational ContextsEU Markets

About the role

Key responsibilities & impact

Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.
Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Requirements

What you’ll need

7-8+ years of experience within Customer Success, Customer Care, or Support functions.
2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies.
Must have: experience working in international (EU) contexts.
Experience operating in a scale-up / hyper-growth environment.
You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
Fluent in Italian and English.

Benefits

Comp & perks

Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
Meal Vouchers: Daily support to make your lunch breaks easier.
Corporate Welfare: An annual tax-free allowance in shopping vouchers to support your personal well-being
Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.