Customer Success Manager – Enterprise

LexRoom Arbitration Support

Customer Success Manager managing key enterprise and top-tier clients for a legal AI platform. Driving renewals and maximizing revenue through strategic relationship building.

Posted 7/21/2026full-timeMilan • 🇮🇹 ItalyMid-LevelSenior💰 €50,000 - €70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management and Customer Success, with a strong focus on client relationship building, revenue maximization, and delivering measurable business impact through effective onboarding and ongoing support. Proficient in managing complex stakeholder environments and utilizing CRM tools to drive client outcomes.

Highest-signal resume keywords

Key Account ManagementCustomer SuccessCommercial NegotiationSaaS BackgroundFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Account ManagementCustomer Success ManagementCommercial NegotiationStakeholder ManagementRevenue Maximization

Soft Skills

Relationship BuildingClient EngagementFeedback Implementation

Tools & Technologies

CRM ToolsHubSpotNotion

Industry Keywords

Enterprise ClientsSaaSProfessional ServicesMulti-Stakeholder Organizations

About the role

Key responsibilities & impact

Own a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.
Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.
Oversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.
Turn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.

Requirements

What you’ll need

4 to 10 years in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and up.
Commercial and negotiation experience with senior stakeholders and complex, multi-stakeholder organizations.
SaaS or tech background. A legal or professional-services background is a plus.
Proficiency with CRM and sales-support tools (HubSpot, Notion).
Native Italian and fluent English. Other European languages are a plus.

Benefits

Comp & perks

Hybrid Work: 3 days/week in our Milan office, with client visits in Milan and Northern Italy.
Health Coverage: Comprehensive insurance to keep you secure and focused.
Welfare Budget: €600/year plus €7/day meal vouchers, both on Satispay.
Performance Bonuses: Rewards directly tied to measurable results.
Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.