Lehigh Valley Health Network

Director

• Lead the integration of processes, workflows, and systems across the Physician Enterprise, ensuring alignment with the broader enterprise’s goals and objectives.
• Collaborate with the Performance and Integration Management Office (PIMO) and enterprise teams to identify integration opportunities that improve operational efficiency and provider performance.
• Develop and implement robust integration strategies to streamline operations, reduce redundancies, and enhance system interoperability.
• Act as a liaison between the medical group, the health system operations, and university stakeholders, ensuring alignment and collaboration across all entities.
• Partner with the PIMO to design and execute performance improvement initiatives that address inefficiencies and enhance outcomes across the Physician Enterprise.
• Use data-driven performance improvement methodologies to identify root causes of inefficiencies and implement sustainable solutions.
• Establish and track key performance indicators (KPIs) to measure the success of integration and improvement efforts, ensuring accountability and transparency.
• Foster a culture of continuous improvement within the Physician Enterprise by engaging and empowering physicians, practice leaders, and administrative teams.
• Build strong relationships with stakeholders across the medical group, health system, university, and PMIO to ensure alignment and successful execution.
• Lead cross-functional teams to execute complex projects, ensuring alignment with organizational goals and timelines.
• Develop and implement change management strategies to ensure the successful adoption of integration and performance improvement initiatives across the physician enterprise.
• Monitor and address resistance to change, ensuring initiatives achieve long-term sustainability and success.

Director, Integration and Improvement – Physician Enterprise

Call Center Representative

• Provides incoming call handling for hospital sites and emergency lines
• Responsible for answering incoming calls, transferring calls appropriately, and administrative duties
• Issues critical alerts and codes based on requests from clinical and operational departments
• Assists with maintaining call center team schedules and keeping physician on call schedules updated

Senior Call Center Representative

Analyst

• Provides guidance and training to EMR Analysts
• Ensures written and verbal requests for release of information are responded to accurately and timely
• Monitors staff schedules, productivity, and workflow
• Serves as a liaison to the Network HIM Release of Information Manager
• Coaches HIM EMR Analysts to achieve higher performance levels

Senior EMR Analyst – Release of Information

Therapist

• Evaluates, plans, directs, and administers physical therapy programs to restore function, prevent disability, and help patients reach their maximum level of independence.
• Provides assessment of patient condition based on diagnosis from the referring physician.
• Develops and updates an appropriate plan of care in collaboration with the patient/family to assist in returning them to their prior level of function.
• Improves and/or facilitates quality of life through prescribed exercise, hands-on care, and patient education.
• Helps people achieve fitness goals, regain or maintain their independence, and lead active lives.
• Establishes and implements appropriate physical therapy plans of care to restore function, prevent disability, and help patients reach their maximum performance level.
• Implements an individualized treatment plan through the use of skilled, evidence-based therapy techniques such as therapeutic exercises, manual techniques, functional mobility training, activities of daily living training, and modalities.
• Provides physical therapy treatment consistent with the patients' needs assessment.
• Performs reassessment when indicated and modifies physical therapy plans accordingly.
• Communicates patient progress and physical limitations to supervisor, physician(s), and other team members.
• Implements a physical therapy plan of care to individuals based upon age-specific and population specific needs utilizing a developmental and patient/family directed approach.
• Provides supervision in accordance with regulatory requirements, as appropriate.
• Establishes a physical therapy treatment plan with measurable goals and time frames.
• Provides cost effective care in accordance with departmental billing guidelines.
• Completes and submits all documentation based on policies/standards and regulatory requirements.

Physical Therapist

Manager

• Manages the nursing and clinical support team members in multiple locations and collaborates with the directors, leaders, and administrators.
• Manages clinical-support decision-making, clinical workflows, and clinical staff supervision.
• Oversees clinical performance and quality improvement activities in the practice including development and implementation of protocols and standardization of work.
• Serves as a clinical resource and role model for nursing, clinical support team members, clerical staff, and the practice management team.
• Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost; uses data systematically to develop solutions and guide change in practices.
• Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives.
• Formulates recommendations for continuous improvement taking into account market demands, regulatory standards, patient safety, and changes in clinical practice.
• Collaborates with other internal staff members to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.
• Coordinates mandatory clinical education and plans in-services and education within the practice in collaboration with clinical services.
• Takes responsibility for providing a positive learning environment for staff, students, interns, and residents collaborating with academic programs, while ensuring patient safety.

Clinical Manager

Affiliate Manager

• Collaborates with internal and external business partners to improve healthcare value
• Designs, plans, delivers, evaluates, and continually supports strategic enterprise initiatives
• Tracks project progress into project management system to ensure standardized report outs
• Facilitates team meetings, identifies key actions and follow up items
• Executes aligned, short and long-term departmental and divisional goals, strategies, and vision

Strategic Implementation Partner

• Provides leadership to ensure the organization supports best practice TOC interventions in relation to value-based and quality contractual requirements
• Responsible for administrative and operational workflows for TOC appointment scheduling and ensures direct reports follow TOC outreach requirements and practice-based scheduling guidelines to comply with Transitional Care Management (TCM) requirements
• Assigns and monitors direct reports for the completion of work for pre-discharge appointment scheduling, post-discharge TOC outreach, post-ED calls for patients with multiple chronic conditions, surgical pre-screens, osteoporosis care gap closure, and additional quality care gaps as needs arise
• Ensures alignment with unlicensed staff members and collaborates closely with department leadership to ensure congruency between teams
• Monitors the overall daily performance, quality improvement and patient care activities of the assigned team through auditing and observation to ensure compliance for TCM billing and TOC-related quality metrics
• Functions as a resource and educator for TOC services, including but not limited to, TOC reports, TOC outreach, pre-surgical screens, and TOC scheduling
• Ensures delivery of all care coordination and programmatic activities in accordance with network policies, departmental procedures, proper billing and coding, regulatory requirements, and accreditation standards

Manager, Transition of Care

Data Analyst

• Designs and maintains program performance dashboards for use by program leadership, LVHN stakeholders, and external funders.
• Conducts scheduled monthly check-in calls with HCF program alumni to assess employment status, identify support needs, and document outcomes.
• Maintains professional, consistent communication with program graduates in accordance with LVHN standards.
• Collaborates with program coordinators to escalate cases requiring additional intervention or referral.
• Assists participants with resume review, cover letter preparation, and interview readiness in alignment with LVHN and industry standards.
• Tracks application activity and employment outcomes for each participant; follows up as appropriate.
• Compiles outcome data for all required grant reports (quarterly, semi-annual, and annual), including program completion rates, employment placement rates, and additional grant-defined performance measures.
• Maintains a complete, audit-ready log of participant-level data for internal review and external reporting.
• Translates program data into clear, professional visual reports using Tableau, Microsoft Excel, PowerPoint, or equivalent tools.
• Identifies trends and anomalies in student outcome data; prepares summary findings for review by the program manager.
• Supports the preparation of data summaries and visual materials for funder presentations, compliance reviews, external stakeholders and internal reporting

Data Analyst – Health Care

• Serve as the main liaison between the patient, family, and clinical team
• Coordinate, navigate and schedule care, including outpatient, procedures, and diagnostics
• Support pre-visit planning for a smooth operation in busy practices
• Manage complex appointment scheduling across care continuum
• Conduct patient outreach for follow-up on care and appointment needs
• Create and maintain patient records and manage referral requirements
• Facilitate communication amongst the patient, provider, and care team

Care Continuum Partner

• Oversees operations within practices
• Provides leadership and supervision around practice operations
• Ensures patient access, financial performance, efficient operations, effective growth, colleague development, and optimal patient experience
• Develops business and operational plans, acquisitions, and geographic footprint rationalization

Director, Physician Practice

Supply Chain

• Responsible for developing, coordinating, and delivering comprehensive training programs for Supply Chain Management (SCM) team members and customers including clinicians.
• Create high-quality onboarding and education materials.
• Manage the logistics of training delivery, overseeing the completion of training programs.
• Track training compliance and outcomes.
• Ensure effective communication of training materials with key stakeholders.
• Collaborate with Supply Chain leadership to create and update training materials.
• Facilitate onboarding and ongoing education sessions.

Education Coordinator – Supply Chain

• The Practice Manager oversees operations within practices
• Provides leadership and supervision around practice operations
• Ensures patient access, financial performance, and effective growth
• Maintains knowledge of quality efforts for high quality patient care
• Facilitates performance management of reports including hiring and evaluation

Manager, Physician Practice

Engineer

• Supports the organization in envisioning, developing, and implementing innovative approaches to solving problems and transforming healthcare systems
• Utilizes continuous improvement principles and tools to reduce waste, improve cycle times, reduce rework, and improve patient experience
• Serves as project manager and technical guide to cost savings and process improvement efforts
• Provides basic statistical and financial analytical support to senior management and various project teams to support decision making
• Develops, recommends, and implements standard analytical solutions based upon proven methodologies
• Acts as a key resource for the ongoing development and support of the department's core services
• Completes assessments to understand the current state process, obtain and evaluate relevant data, identify opportunities, eliminate waste, and chart a course of action
• Works directly with senior leadership to achieve network goals and strategic objectives.

Industrial Engineer

• Leads the organization in envisioning, developing, and implementing innovative approaches to solving problems and transforming healthcare systems.
• Utilizes continuous improvement principles and tools to reduce waste, improve cycle times, reduce rework, and improve patient experience.
• Serves as project manager and technical guide to cost savings and process improvement efforts.
• Provides advanced statistical and financial analytical support to senior management and various project teams to support decision making for regional strategic and operational efforts.
• Develops, recommends, and implements innovative analytical solutions, based upon proven methodologies which support decision-making across the organization.
• Completes assessments in an efficient manner to understand the current state process, obtain and evaluate relevant data, identify opportunities, eliminate waste, and chart a resolute course of action.
• Leads department level improvement initiatives, and network projects.

Senior Industrial Engineer

Security Engineer

• Protects and provides a safe environment for the hospitals, parking facilities, satellite facilities, employees, patients, and visitors
• Assists in controlling access to the facility by periodically patrolling buildings, grounds, and work sites
• Acts as a first responder to all emergency incidents, as needed
• Helps mitigate threats to the safety and security of all staff, patients, visitors, and their property within the facility, as well as LVHN property
• Intervenes when suspicious or abnormal behavior is observed or reported, and stops, questions, and detains persons when reasonable suspicion exists
• Conducts both internal and external patrols of the hospital, satellite clinic, parking lots and grounds, and reports on security and safety hazards
• Maintains and operates vehicles and shuttles in a safe manner
• Ensures proper working condition and cleanliness of all vehicles
• Conducts initial inquiries for both administrative and potential criminal complaints and reports findings
• Responds to all coded alarms and performs security escorts when requested
• Assists with evacuations in emergency situations requiring strength, stamina and flexibility
• Maintains a high level of visibility to serve as a deterrent to undesirable activity and to be readily available to provide assistance to anyone in need