Lehigh Valley Health Network

Manager

• Ensures and/or provides patient care in accordance with RN job description
• Assumes 24-hour accountability for management of patient care within assigned area
• Oversees administrative and operational issues for designated care delivery team
• Functions as a department team leader to support unit and hospital goals
• Uses effective communication styles with patients, staff, and colleagues
• Ensures staffing to meet patient care needs
• Coaches and mentors unit personnel

Manager, Patient Care Services – RN

Medical writer

• Responsible for improving the overall quality and completeness of clinical documentation in the medical record to reflect the severity of illness, clinical treatment, decisions and diagnoses of patients.
• Involves concurrent medical record review, DRG validation, querying providers, capture of clinical and quality indicators to ensure the thoroughness of documentation prior to coding and billing.
• Responsible for the day-to-day review and evaluation of clinical documentation by the Medical Staff and healthcare team in accordance with the network's designated clinical documentation policies and procedures.
• Calculates working DRG within CDI tracking systems/software.
• Performs follow-up on cases through patient discharge.
• Applies clinical knowledge and experience to the daily review and evaluation of the medical record including physician/clinical documentation, lab results, diagnostic information and treatment plans.
• Promotes integrity of clinical documentation and thoroughness of the medical record to ensure appropriate severity of illness, risk of mortality, length of stay and reimbursement are captured.
• Communicates with providers via verbal and/or electronic clinical documentation integrity queries to clarify missing, unclear or conflicting medical record documentation; identifies opportunities for service line and individual provider education and communicates to CDI leadership.
• Achieves key performance indicators in the areas of productivity/thoroughness and quality.

Clinical Documentation Specialist

Administration

• Plans, directs, organizes, leads, and coordinates the day-to-day operations of the Respiratory Therapy Department and other designated patient care support services
• Oversees goal setting, budget management, and results
• Develops and implements systems that enable consistent evaluation of care provided
• Manages budget in response to department requirements and monitors budget reports
• Assists in the development and implementation of policies/protocols/standards designed to facilitate improved care practices
• Coordinates projects to meet established objectives and to operationalize LVHN vision
• Develops measurable goals for the department consistent with mission and strategic plan
• Administers interviews; selects and hires all department personnel
• Monitors outcomes of budgets, clinical interventions, and customer satisfaction
• Participates in research and integrates appropriate research findings into delivery of patient care
• Provides clinical, consultative, technical, or informational services as needed

Administrator, Respiratory Services

Security Engineer

• Responsible for the system's development and enforcement of cybersecurity policy and strategy
• Protecting the organization's digital assets from cyber threats and attacks
• Oversees the selection, development, deployment, monitoring, maintenance, and enhancement of the system's cybersecurity technology.
• Evaluate emerging technologies (AI-driven security, IoT protection) and integrate them into enterprise defense strategies.
• Perform real-time monitoring of networks, endpoints, and cloud environments using SIEM and EDR tools.
• Conduct threat intelligence analysis, including monitoring dark web activity and emerging attack techniques.
• Lead technical investigations of complex security incidents.
• Identify and remediate vulnerabilities in applications, networks, and cloud environments.

Cybersecurity Expert

Insurance

• Maintains positive and productive relations with payor representatives, providers, professional services, medical staff services, and the revenue cycle to successfully expedite the enrollment/re-enrollment process.
• Helps resolve issues to ensure that revenue is not negatively impacted.
• Maintains an expanded knowledge and thorough understanding of the IntelliApp database and reporting options to maximize efficiencies in day-to-day operations.
• Creates customized reports for insurance enrollment purposes.
• Maximizes workflow efficiencies for newly introduced applications and updates enrollment application fields.
• Populates tracking spreadsheets to maintain the most current information as it relates to new providers/practices.
• Recognizes opportunities for system set-up adds, modifications, and deletes that will improve processes and communication.
• Submits, updates, and maintains information utilizing multiple databases for payer/provider enrollment purposes.
• Cultivates relationships with contract payer representatives to help anticipate changes in enrollment and re-enrollment.

Insurance Enrollment Specialist

Procurement

• Responsible for the timely and cost-effective strategic sourcing of complex goods and/or services.
• Advises and guides business units regarding the application and integration of procurement philosophies and techniques.
• Responsible for sourcing, negotiating, contracting, and purchasing complex categories.
• Extensive interaction with Business Units, Leadership, Finance, Legal, and suppliers.
• Drives continuous improvements and manages sourcing analysis and questions/problems.
• Leads the entire contract life cycle from Request for Proposal to supplier exit.

Category Manager

• Works collaboratively with department leadership to review and manage open Accounts Receivable, accurately documenting follow-up activities resulting in the resolution of underpayments and denials.
• Conducts root cause analysis of denials and takes the action necessary to resolve the denial escalating accounts to management that need to be submitted to the provider representative for contracting action.
• Identifies denial and underpayment trends that require computer system modifications and recommends necessary to implement corrective action.
• Prepares reports for meetings with provider representative and senior leadership, as required.
• Demonstrates knowledge of insurance carrier reimbursement requirements to evaluate underpayments that are related to insurance carrier clinical and payment policies.
• Conducts a root cause analysis of denials, taking the appropriate corrective action as required, escalating denial trends to management, and routing denials to the appropriate area for resolution.
• Calculates and submits adjustment and refund requests utilizing the appropriate adjustment code, refund reason, and clearly documents the account history.
• Identifies the patient out of pocket expense related to non-covered services, co-pays, deductible, and co-insurance allocating the patient responsibility to the patient within the timely filing limit.
• Demonstrates knowledge of and compliance with established organizational and departmental policies, procedures, objectives and goals.
• Works collaboratively with management to establish issue logs and account examples for meetings with the insurance carrier provider rep.
• Responds and reviews all emails and correspondence within 24-48 hours, manages mail received from patients and insurance carriers for appropriate distribution.

Insurance Follow-Up Representative

Software Engineer

• Leads a group of industrial engineers to develop and implement the essential elements of an effective industrial engineering program
• Collaborates with leadership to develop, implement, and maintain the network management engineering program focusing on the department's core services of productivity reporting and analysis, budget labor setting, position control, and ongoing variance analysis and reporting
• Completes a robust review of the accuracy of the key deliverables produced by the department for accuracy and usability
• Manages and deploys a group of management engineers on the various elements of the department's core services
• Provides direct feedback and coaches on areas of development for those individuals who have less experience in management engineering or the healthcare industry
• Develops and maintains relationships with network key stakeholders to understand and provide support as needed in the key areas related to management engineering
• Provides complex analytical leadership and support to senior management/key project stakeholders to enable them with various analyses in order to make informed decisions
• Completes assessments in an efficient manner to understand the current state process, obtain and evaluate relevant data, identify opportunities, eliminate waste, and chart a resolute course of action
• Ensures the deployment, utilization, and optimization of the key labor/productivity system
• Develop and oversee the development of informational and training materials for various network stakeholders and leaders

Manager, Industrial Engineering

Vice President

• Leads strategic initiatives to drive performance improvement, enable impactful business transformations, and support successful integration of Jefferson's operations.
• Works closely with clinical, academic, and administrative leaders to ensure initiatives align with organizational objectives, standardize processes, streamline interdependencies, and enhance operational efficiency.
• Support executive leadership by providing recommendations, preparing updates for the executive leadership team, and implementing innovative, growth-oriented strategic and AI projects.
• Collaborate with the executive leadership and other leaders to develop and execute the organization’s strategic goals.
• Develop and lead initiatives to improve operational margins, ensuring alignment with clinical, operational, and financial goals.
• Help standardize processes and frameworks for existing and new margin improvement efforts across the organization.
• Streamline overlap and interdependencies between various initiatives to optimize resources, eliminate redundancies, and maximize impact.
• Work collaboratively with Jefferson’s Performance Integration Management Office (PIMO) to support and enhance existing integration initiatives related to LVHN merger.
• Assist in identifying and addressing operational gaps, risks, and opportunities within integration efforts.
• Partner with PIMO leadership to develop strategies and frameworks that facilitate seamless cultural and operational integration.
• Collaborate with clinical leadership to align operational and financial initiatives with Jefferson’s mission.
• Help bridge business transformation initiatives and Jefferson’s clinical stakeholders to foster collaboration, drive engagement, and ensure successful execution.
• Support the development of operational frameworks that integrate clinical care delivery and academic priorities with financial sustainability.
• Work closely with Jefferson IS&T team to identify, evaluate, and implement potential new initiatives and business opportunities.
• Lead ideation and strategic planning to refine and develop clinically integrated, tech-enabled solution offerings.
• Drive innovation by fostering collaboration between AI solutions and core operations.
• Collaborate with Jefferson’s executive team to draft board presentations, providing updates on integration progress and transformation initiatives.
• Provide data-driven insights and strategic recommendations to inform executive decision-making.
• Act as a trusted advisor and thought leader to senior leadership on matters related to business transformation and integration.
• Build and lead high-performing cross-functional teams to execute transformation and integration initiatives effectively.
• Foster a culture of accountability, innovation, and collaboration across departments.

Associate Vice President – Integration Improvement

• Ensures daily operations and coordination of a specific practice site(s)
• Serves as the on-site management representative of the practice
• Manages practice scheduling, overtime, and access concerns
• Responds proactively to associate feedback and suggestions including satisfaction surveys and patient service recovery
• Ensures colleagues follow all standard work for all practice workflows
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports
• Ensures staff receive adequate training to perform jobs to meet expectations
• Identifies talent and helps develop future leaders for the organization
• Attempts to resolve conflicts between staff and/or providers, in collaboration with managers and administration
• Strives to efficiently accommodate interruptions and changing priorities

Site Manager

Director

• Lead the integration of processes, workflows, and systems across the Physician Enterprise, ensuring alignment with the broader enterprise’s goals and objectives.
• Collaborate with the Performance and Integration Management Office (PIMO) and enterprise teams to identify integration opportunities that improve operational efficiency and provider performance.
• Develop and implement robust integration strategies to streamline operations, reduce redundancies, and enhance system interoperability.
• Act as a liaison between the medical group, the health system operations, and university stakeholders, ensuring alignment and collaboration across all entities.
• Partner with the PIMO to design and execute performance improvement initiatives that address inefficiencies and enhance outcomes across the Physician Enterprise.
• Use data-driven performance improvement methodologies to identify root causes of inefficiencies and implement sustainable solutions.
• Establish and track key performance indicators (KPIs) to measure the success of integration and improvement efforts, ensuring accountability and transparency.
• Foster a culture of continuous improvement within the Physician Enterprise by engaging and empowering physicians, practice leaders, and administrative teams.
• Build strong relationships with stakeholders across the medical group, health system, university, and PMIO to ensure alignment and successful execution.
• Lead cross-functional teams to execute complex projects, ensuring alignment with organizational goals and timelines.
• Develop and implement change management strategies to ensure the successful adoption of integration and performance improvement initiatives across the physician enterprise.
• Engage physicians and administrative teams to build buy-in and ensure smooth transitions to new processes and workflows.
• Monitor and address resistance to change, ensuring initiatives achieve long-term sustainability and success.

Director, Integration and Improvement – Physician Enterprise

• Protects and provides a safe environment for the hospitals, parking facilities, satellite facilities, employees, patients, and visitors.
• Assists in controlling access to the facility by periodically patrolling buildings, grounds, and work sites.
• Acts as a first responder to all emergency incidents, as needed.
• Helps mitigate threats to the safety and security of all staff, patients, visitors, and their property within the facility, as well as LVHN property.
• Intervenes when suspicious or abnormal behavior is observed or reported, and stops, questions, and detains persons when reasonable suspicion exists.
• Conducts both internal and external patrols of the hospital, satellite clinic, parking lots and grounds, and reports on security and safety hazards.
• Maintains and operates vehicles and shuttles in a safe manner.
• Ensures proper working condition and cleanliness of all vehicles.
• Conducts initial inquiries for both administrative and potential criminal complaints and reports findings.
• Responds to all coded alarms and performs security escorts when requested.
• Assists with evacuations in emergency situations requiring strength, stamina and flexibility.
• Maintains a high level of visibility to serve as a deterrent to undesirable activity and to be readily available to provide assistance to anyone in need.

Security Officer

Therapist

• Administers radiation therapy as prescribed by a physician in accordance with applicable scope and standards of practice and with the policies, values, and mission of the organization
• Travels between LVHN/LVPG Radiation Oncology sites as necessary
• Trains and mentors new radiation therapists and students in addition to duties of the radiation therapist
• Delivers a prescribed course of radiation therapy to patients and provides continuous monitoring during treatment
• Schedules daily treatment appointments, answers patient questions, and explains the procedures being performed
• Serves as a liaison between patient and other members of their care team and reinforces recommendations given to the patient concerning reaction to treatment and care of irradiation area, prevention or treatment of generalized and local side effects
• Observes patient for any unusual reactions or events
• Monitors radiation equipment inventory and follows all safety regulations regarding radiation exposure
• Participates in CT Simulation procedures and/or other treatments/procedures
• Participates in on-call, if applicable
• Keeps current regarding developments, trends and techniques in radiation therapy and equipment
• Mentors and teaches students and new employees
• Trains and supports other radiation therapists in current or new department equipment/procedures, as necessary

Radiation Therapist

• Facilitates and leads daily Value Analysis activities within the Value Analysis team
• Focuses on cost reduction, quality improvement, and supply chain optimization
• Collaborates with clinical and operational teams to evaluate products, services and technologies
• Provides leadership, training, and support to colleagues involved in Value Analysis initiatives
• Proactive communication with clinical, operational and supply chain colleagues
• Facilitates meeting activities supporting the value analysis committees
• Drives accountability within the value analysis team ensuring deadlines are met
• Builds relationships across the health care continuum to drive change
• Reviews internal value analysis processes and identifies areas for improvement and efficiencies

Director, Value Analysis

Affiliate Manager

• Participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
• Conducts associated workflows for care gap closures, referral and medication authorizations.
• Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs.
• Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
• Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
• Supports the intake for annual well visits.
• Manages visit prior authorizations and referral appointments.
• Supports empanelment for assigned practices.
• Functions as a virtual care concierge partner offering assistance and guidance as appropriate.