Lehigh Valley Health Network

Chaplain

• Provide assessment and spiritual care through appropriate intervention and referral of patients, families and staff
• Serve as liaison between hospital staff, patients and families during challenging or traumatic situations
• Maintain a pastoral presence and ministry of accompaniment
• Assess spiritual needs and provide appropriate interventions considering developmental needs and demographics
• Promote faith development, mindfulness and reflective living
• Provide crisis support during traumas, alerts and difficult decision-making moments
• Educate students, staff and volunteers about chaplaincy and spiritual care
• Participate in ethics, palliative, hospice and/or cancer interdisciplinary teams as requested
• Maintain ongoing relationships with staff on designated rounding units
• Offer invocations, blessings and benedictions at network functions or onsite memorial services

Per Diem

• Perform diagnostic ultrasound procedures and invasive procedures using appropriate patient protocols, positioning, techniques, equipment, and supplies
• Identify patients and provide instruction and guidance regarding ultrasound procedures
• Review and confirm provider orders
• Provide technical support and consult with radiologists
• Deliver high-quality scans and communicate findings-related information to the radiologist
• Produce optimal-quality images and adapt techniques to visualize areas of interest
• Scan documentation and handle patients professionally, ethically, safely, and courteously
• Reduce defects, errors, and rework through preventative planning
• Assist with instructing new employees and ancillary departments
• Maintain cleanliness and sanitation of the immediate work area
• Ensure proper and efficient operation of equipment and report malfunctions or repair needs
• Attend department and hospital meetings
• Participate in the hospital safety program
• Participate in call rotations as necessary

Ultrasonographer – Per Diem

Therapist

• Evaluate, plan, direct, and administer physical therapy programs
• Assess patient condition based on referring physician diagnosis
• Develop and update plans of care in collaboration with patients and families
• Deliver prescribed exercise, hands-on care, patient education, therapeutic exercises, manual techniques, functional mobility training, activities of daily living training, and modalities
• Reassess patients and modify treatment plans as needed
• Communicate patient progress and physical limitations to supervisors, physicians, and team members
• Provide age-specific and population-specific care using a developmental and patient/family-directed approach
• Establish treatment plans with measurable goals and time frames
• Provide cost-effective care according to billing guidelines
• Complete documentation in accordance with policies, standards, and regulatory requirements
• Provide supervision as required

Physical Therapist

Nurse

• Assess, plan, implement, and evaluate care for designated patients
• Collaborate and communicate with physicians and interdisciplinary team members
• Proactively resolve patient needs
• Synthesize relevant data and knowledge to optimize patient outcomes
• Demonstrate commitment to quality and safety using evidence-based practice
• Participate in evidence-based practice and research projects as applicable
• Communicate effectively with patients, significant others, visitors, staff, and professional colleagues
• Coordinate and provide patient and family education throughout treatment
• Support effective transitions of care
• Function as a department team member supporting unit and hospital goals
• Participate in organizational and unit-based patient experience and performance improvement goals
• Perform validated technical skills based on clinical specialty and unit practice
• Use technology to optimize alternative modes of care delivery
• Teach and mentor new colleagues and department interns, with additional precepting as assigned
• Delegate according to team-member skills, expertise, patient acuity, patient needs, and availability
• Provide input for performance appraisals of care delivery team members

Registered Nurse

Physician Assistant

• Function as part of the clinical team under the direction of an LPN, RN, or provider
• Prepare patients and equipment for exams/procedures and maintain exam rooms and clinical areas
• Collect medical histories and process medication refills per protocol
• Collect and prepare lab specimens and requisitions
• Schedule appointments and obtain authorizations for referrals and procedures
• Identify and communicate actual or potential patient risks to licensed nurses or providers
• Adhere to clerical, clinical, and EMR workflows
• Greet and welcome patients and provide front-office support and customer service in person and by phone
• Collect co-payments, update patient demographics, and obtain referrals and pre-certifications
• Deliver care using patient-centered care concepts

Medical Assistant

Affiliate Manager

• Design, plan, deliver, evaluate, and continually support strategic enterprise initiatives and project management needs
• Track project progress in the project management system and provide standardized reports
• Assess variation, organizational performance gaps, expense reduction opportunities, and revenue growth opportunities
• Perform root cause and gap analysis using current-state data
• Interpret data accurately
• Facilitate team meetings and coordinate project documents, actions, and follow-up items
• Identify and escalate barriers and risks
• Execute departmental and divisional goals, strategies, and vision
• Foster continuous learning and improvement
• Collaborate with clients and business partners to share project status, results, and feedback
• Build and maintain a professional peer network and relevant professional organization memberships
• Stay current with healthcare industry trends and portfolio and project management practices
• Work alongside senior team members and the direct supervisor to ensure accuracy

Strategic Implementation Partner

• Participate in pre-visit planning with the clinical care team to support smooth practice operations and patient flow
• Conduct workflows for care gap closures, referral authorizations, and medication authorizations
• Conduct patient outreach regarding care follow-up and appointment needs
• Communicate with patients via telephone, patient portal, and other applicable virtual platforms
• Facilitate virtual rooming and virtual appointment concierge calls for telehealth appointments
• Provide instructions and education for tests and procedures according to established guidelines
• Support intake for annual wellness visits
• Manage visit prior authorizations and referral appointments
• Support empanelment for assigned practices
• Serve as an expert liaison for patients and families regarding patient portal and medical record technology
• Provide virtual care concierge assistance and guidance

Care Continuum Partner – Medical Assistant

Manager

• Oversees Medicare and Medicaid cost reports submitted system wide to obtain appropriate reimbursement from these programs and monitor hospitals' compliance with internal reimbursement policies and procedures
• Interprets Medicare and Medicaid regulations and directs hospital activities to comply with government payment regulations
• Critically reviews proposed adjustments to cost reports and assists the Director and Vice President decide which adjustments should be appealed
• Develops processes needed to complete cost reports and ensure payments for all programs and services
• Develops strategies and implement processes to ensure the hospitals are in compliance with Medicare and Medicaid regulation
• Responsible for the accuracy of system wide Medicare and Medicaid cost report submissions
• Provides expert guidance on complying with Medicare and Medicaid reimbursement and payment regulation
• Identifies opportunities to achieve reimbursement for all programs and services provided
• Participates in cost report appeals and cost report group appeals
• Supports the revenue budget process for items where reimbursement is calculated on the cost report
• Reviews third party settlements monthly and updates in accordance with the monthly and fiscal year closing schedules
• Oversees hiring, training and colleague performance
• Periodically visit hospitals to assure compliance with cost reporting data collection requirements and address questions or operational challenges

Reimbursement Manager

Pharmacist

• Provides quality pharmaceutical care, and fills/dispenses medications in accordance with the latest pharmacy standard practices.
• Reviews prescriptions and medication orders for appropriateness and compatibility with current therapy, disease states, drug allergies, adverse drug effects, duplication of therapy and compliance.
• Communicates with all healthcare professionals and patients concerning medical care.
• Prepares and dispenses medications for all age groups.
• Evaluates evidence-based literature to offer appropriate clinical recommendations.
• Ensures and executes policies and procedures for safe medication use.
• Coordinates the activities of pharmacy technicians engaged in medication preparation.

Clinical Staff Pharmacist

Data Analyst

• Develops, implements, and maintains a coding and reimbursement quality management plan at the network level.
• Trains and educates coding and clinical staff.
• Serves as a coding resource for the organization.
• Performs coding, monitoring, and auditing activities providing individual, departmental, and topic related results according to established schedule.
• Conducts formal education and training for staff on policies/procedures, coding guidelines, regulatory requirements, and work processes.
• Provides feedback and develops educational action plans.
• Establishes, implements, and maintains a formalized review process to support coding compliance.
• Supports the manager in ensuring the completion of training of new employees and ongoing training of current employees.
• Researches and responds to questions from the coding staff.
• Evaluates the quality of clinical documentation to spot incomplete or inconsistent documentation impacting code selection.

Senior Coding Data Quality Analyst

Director

• Leads enterprise-level strategic initiatives to support margin improvement, operational integration, and business transformation across Jefferson Health’s acute care operations.
• Serves as a domain subject matter expert and internal consultant, partnering with enterprise, regional, facility, clinical, operational, finance, performance excellence, project management, and benefit realization teams to validate opportunities, accelerate execution, and improve operational efficiency.
• Focuses on acute care business units and domains such as patient flow, perioperative services, command center/transfer center operations, inpatient care progression, utilization management, care management, discharge operations, and related population health priorities.
• Serves as an enterprise accelerator, helping accountable executives and operators identify opportunities, align initiatives, remove barriers, standardize leading practices, and maximize measurable improvement.
• Develops and supports change management strategies to promote adoption of acute care integration and performance improvement initiatives.

Director, Integration and Improvement – Acute Care

Medical Reviewer

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Clinical Record Reviewer, RN

Education Coordinator

• Coordinates the day-to-day operations of medical residency and/or fellowship programs which include block scheduling, organizing recruitment, orchestrating the interview and the matching process, and maintaining accreditation
• Counsels and advises medical residents/fellows in paperwork and medical education training issues
• Interprets program certification guidelines and identifies gaps in program operations for improvements
• Oversees the organization and execution of Graduate Medical Education (GME) program recruitment, interview, match, and orientation process
• Tracks, reports, and ensures compliance with procedures regarding duty hours, evaluations, licensing, moonlighting, annual contracts, and the initial and re-credentialing of trainees
• Manages the GME personnel database and ensures all data is up to date, including current and alumni house staff
• Manages the marketing function of the GME program(s), including the development and updates to web-site content, social media platforms, newsletters, and other recruitment program materials
• Evaluates house staff morale, keeps program administration abreast of changes, and responds to concerns
• Assesses overall training, identifies new ways to enhance trainee experience, and provides input and recommendations
• Produces and distributes annual rotation schedules and manages monthly changes for the GME programs
• Participates in the remediation process when there is non-compliance, and assists with determining trainees' ability to continue medical training
• Responsible for understanding and maintaining program finances and budgets

Graduate Medical Education Program Coordinator

Health Coordinator

• Assists a multidisciplinary team with providing service to at-risk patients.
• Ensures seamless network integration and daily network operation success.
• Attends to operational and clinical needs as well as data, quality, and educational needs.
• Integrates all-new network practices to the program and collaborates with other professional disciplines to ensure effective and efficient patient care delivery.
• Utilizes knowledge of patient's age and cultural diversity into the provision of patient care.

Population Health Program Coordinator

• Evaluates, plans, directs, and administers physical therapy programs to restore function, prevent disability, and help patients reach their maximum level of independence.
• Provides assessment of patient condition based on diagnosis from the referring physician.
• Develops and updates an appropriate plan of care in collaboration with the patient/family to assist in returning them to their prior level of function.
• Improves or facilitates quality of life through prescribed exercise, hands-on care, and patient education.
• Helps people achieve fitness goals, regain or maintain their independence, and lead active lives.