Lehigh Valley Health Network

Analyst

• Supports ERP or Corporate Applications through system configuration, testing, and reporting
• Works closely with business stakeholders to analyze requirements and deliver technical solutions
• Participates in the full development lifecycle
• Configure ERP systems or corporate applications based on business requirements
• Develop and execute test plans for upgrades, enhancements, and integrations
• Assist in disaster recovery planning and upgrade support
• Analyze data and create reports to support operational and strategic decisions
• Troubleshoot system issues and recommend improvements
• Collaborate with functional teams and provide technical guidance on processes

Senior Analyst, ERP & Corporate Applications

General

• Prepares patients for examinations including basic diagnostic interviewing, rooming, administering medications and vaccines, wound care for wounds or incisions, and assisting with procedures within the physician office setting
• Provides care to designated patients and care coordination across the continuum
• Provides education on prescription medications and clinical concerns under the direction of a provider
• Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results discussed with the patient
• Performs patient care and procedures utilizing sound clinical judgment and approved policies/procedures/protocols/techniques, equipment, and supplies
• Cleans and sterilizes instruments and equipment and maintains supplies
• Assesses patient readiness to learn and ensures education materials are current and appropriate; evaluates effectiveness of patient education
• Intervenes to prevent, minimize, or correct actual or potential patient risks based upon observation of physiological, behavioral, and environmental factors
• Complies with monitoring and documentation of daily activities and expenditures as per standards set forth by accrediting bodies
• Acts as a resource for patient and family members, listens effectively, and gives and receives constructive feedback
• Participates in clinical meetings and other multi-disciplinary quality service improvement initiatives
• Triages calls to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices

Registered Nurse – Physician Practice

Procurement

• Responsible for the timely and cost-effective strategic sourcing of complex goods and/or services
• Advises and guides business units regarding the application and integration of procurement philosophies and techniques to meet internal customer requirements
• Responsible for sourcing, negotiating, contracting, and purchasing complex categories while leveraging buying power
• Extensive interaction with Business Units, Leadership, Finance, and suppliers to realize savings
• Develops category strategies based on analysis of spend data, market dynamics, and business requirements

Category Manager

Consultant

• Transitions newly hired physicians and APCs into Lehigh Valley Physician Group
• Generates and processes contracts for physicians, division chiefs, medical directors, and APCs
• Supports practitioner status changes, terminations, compensation budgeting, and other related processes
• Manages and processes Supplemental Long Term Disability program
• Works with multiple offices to facilitate hiring, contracting, and onboarding
• Manages provider onboarding tracking system
• Assists in collecting required information and paperwork from new hires
• Collaborates with compensation analysts to update and audit compensation database entries
• Calculates and processes Supplemental Long Term Disability Premium Reimbursements
• Develops strategies to improve the benefits tracking system

Manager

• Oversees operations within practices
• Provides leadership and supervision around practice operations
• Ensures patient access, financial performance, and optimal patient experience
• Communicates financial information to direct reports and Administration
• Assumes responsibility for financial performance and supports budget development processes
• Monitors and responds to trends in patient experience
• Maintains working knowledge of quality efforts within areas of responsibility
• Facilitates performance management of all reports including hiring, counseling and discipline, performance evaluation, and training.

Manager, Physician Practice

• Coordinates and supports mental health care to patients enrolled in Collaborative Care Management (CoCM).
• Provides evidence based, short term interventions, case management needs, and acts as a core member of the CoCM team.
• Screens and assesses patients for common mental health needs, monitoring treatment efficacy.
• Communicates recommendations to Primary Care Providers.
• Tracks/document patient follow-up and clinical outcomes in an EPIC based registry.
• Completes relapse prevention plans with patients in remission.

Behavioral Health Case Manager

• Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities.
• Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.
• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.

Scheduling Coordinator

• Functions as part of the clinical team providing clinical care under the direction of an LPN, RN, or provider
• Assists with administrative, clinical, and clerical duties which could include taking a patient's history and personal information, scheduling appointments, responding to patient communications, and rooming patients
• Prepares patient and equipment for exams/procedures and maintains exam rooms and clinical area
• Performs medical history collection and medication refill, per protocol
• Collects and prepares lab specimens/lab requisitions accurately and schedules and obtains authorizations for referrals and/or procedures
• Identifies actual or potential patient risks and communicates those risks to the licensed nurse or provider upon recognition
• Adheres to clerical, clinical, and EMR workflows
• Performs clerical duties and provides front office support duties such as greeting and welcoming patients and providing excellent customer service both in-person and over the phone
• Collects co-payments, schedules appointments, updates missing patient demographics, obtains referrals and pre-certifications
• Uses patient centered care concepts in delivering care and performing related activities

Medical Assistant

Therapist

• Administers physician prescribed respiratory therapy, including oxygen, respiratory medication, PFTs, ABGs, and all mechanical ventilation.
• Performs evaluation procedures, both invasive and non-invasive, to determine respiratory care needs, and makes appropriate recommendations based upon department protocols ultimately improving patient outcomes and facilitating patient discharge.
• Monitors patients requiring mechanical ventilation including clinical assessment, routine rounds, troubleshooting, weaning, airway care, and diagnostic testing to ensure the safety and appropriate care of patients.
• Collects and analyzes sputum, blood and breath specimens for diagnosis.
• Measures the patients lung capacity to determine if there are any impairments.
• Offers diagnostic results and treatment suggestions based on the analysis of the patient.
• Communicates with other health care team members to ensure continuity of care and coordination of services.
• Assures smooth operation of the PFT and ABG laboratory, or other duties as assigned by the supervisor or manager.

Registered Respiratory Therapist

Operations

• Oversees all operational, business and clinical activities within assigned area
• Maintains cost control and evaluates budget needs for operations
• Collaborates to establish department plans consistent with mission and overall network goals
• Develops and oversees staff scheduling process to ensure optimal labor productivity
• Implements and adjusts workflows to streamline operations and address cost control problems
• Maintains and updates policy and procedure manual
• Proactively communicates critical issues and prepares reports for operational review
• Monitors volume and adjusts staffing patterns to drive labor productivity and optimal patient experience
• Recommends for capital expenditures to promote safe care delivery

Director of Operations, Orthopedics

• Leads the team of coding integrity analysts.
• Provides documentation and coding advice related to Medicare, CMS regulations, and third-party billing requirements to the staff of LVPG.
• Serves as a resource to the organization for coding as it relates to professional fee billing.
• Oversees relevant edits in billing system to ensure accurate billing to all payers in a timely manner.
• Manages critical data analysis; conducts research on complex documentation and coding issues and assimilates data.
• Conducts coding data analysis on outpatient services billed by providers with the intent on billing/reimbursement outcomes.
• Maintains the coding integrity for professional fee services rendered in facility and non-facility settings.
• Tracks and trends data for recommendations of workflow and process changes.
• Orchestrates communications for streamlined processing of payor rejection trends to expedite processing of accounts receivables.
• Serves as a resource with regard to the rules and regulations for proper coding.
• Assists revenue cycle with onboarding coding processes for new practices or major coding changes within an existing practice.
• Analyzes coding trends/issues and communicates with appropriate staff for educational purposes.

Lead Coding Integrity Analyst

• Ensures and/or provides patient care in accordance with the RN job description
• Assumes 24-hour accountability for the direction and management of patient care within assigned area
• Manages material, financial, and human resources within the assigned unit
• Oversees administrative and operational issues for the designated care delivery team
• Functions as a department team leader to support unit and hospital goals and objectives
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues
• Supports the Culture of Safety by following established policies and procedures which include identification and timely patient safety event reporting
• Ensures staffing to meet patient care needs and operational guidelines
• Fosters accountability of staff for adherence to policies/procedures/professional practice
• Participates in coaching, counseling, and mentoring of unit personnel
• Supports the Professional Practice Model and participates in efforts related to the key components
• Assumes unit, clinical, and administrative responsibilities in the absence of the Director and under the supervision of the Patient Care Services management staff
• Ensures and/or provides patient care in accordance with all responsibilities in the RN job description
• Ensures completion of the unit's schedule in a timely and equitable manner
• Utilizes evidence based research findings within patient care delivery, communicates research findings to co-workers and/or the professional community, attends research continuing education offerings, assists with data collections, and serves as a participant in ongoing research studies
• Provides clinical, consultative, technical, or informational services as needed to staff, other disciplines, patients, and/or families

Manager, Patient Care Services

Director

• Leads enterprise-level strategic initiatives to support margin improvement, operational integration, and business transformation across Jefferson Health’s acute care operations.
• Serves as a domain subject matter expert and internal consultant, partnering with various teams to validate opportunities, accelerate execution, and improve operational efficiency.
• Focuses on acute care business units and domains such as patient flow, perioperative services, command center/transfer center operations, inpatient care progression, utilization management, care management, discharge operations, etc.
• Acts as an enterprise accelerator, helping accountable executives and operators identify opportunities, align initiatives, remove barriers, standardize leading practices, and maximize measurable improvement.

Director, Integration & Improvement – Acute Care

• Lead execution of enterprise integration and performance improvement initiatives in partnership with operational stakeholders.
• Translate enterprise strategies into practical workplans, milestones, workflows, meeting structures, and implementation tools.
• Serve as an implementation leader and partner to operational teams, supporting execution and delivery.
• Partner with stakeholders to identify implementation barriers, escalate risks, and drive timely resolution.
• Support standardization of leading practices while enabling operational adoption across environments.
• Lead performance improvement initiatives focused on operational efficiency, capacity, variation, and financial performance.
• Conduct and support data review, root cause analysis, workflow mapping, opportunity validation, and initiative prioritization.
• Track milestones, key performance indicators, risks, dependencies, decisions, and action items.
• Partner with finance and benefit realization teams to support measurement of initiative progress and financial impact.
• Prepare clear, concise updates for leadership, stakeholders, and cross-functional teams.
• Build strong working relationships with enterprise leaders, operational stakeholders, clinical teams, finance, performance excellence, project management, and benefit realization teams.
• Lead meetings, working sessions, and implementation discussions with cross-functional stakeholders.
• Drive alignment between enterprise strategy and execution by clarifying expectations, timelines, roles, and deliverables.
• Collaborate with cross-functional partners when initiatives require coordination or validation.
• Lead and support change management efforts to promote adoption of new workflows, standard processes, and improvement initiatives.
• Engage stakeholders to understand barriers and support practical implementation.
• Monitor adoption progress and identify risks to sustainability.
• Support development of communication materials, implementation guides, dashboards, and stakeholder updates.
• Foster a culture of accountability, continuous improvement, and execution discipline.

Manager, Integration & Improvement – Acute Care

Insurance

• Performs registration and all insurance benefit and verification duties.
• Serves as a resource for identifying underinsured and uninsured patients.
• Gathers financial information, creates estimates, and informs patients of alternatives for financial obligation for services.
• Assists impecunious parties in obtaining free or financial assistance.
• Communicates new insurance benefits found to Utilization Management as well as other departments and physician offices throughout the network.