LatamCent

Customer Success Manager

• Take HubSpot data confidence from roughly 75% to 95%
• Standardize the AM motion from proposal through signed contract
• Audit and maintain customer, contract, renewal, and expansion data
• Build and maintain the inputs behind the customer health score
• Stand up basic ticketing visibility
• Build the cohort reporting leadership actually wants
• Own the customer operations documentation library

Customer Success Ops

Sales

• Own the North America revenue number: the regional target, the forecast, and the plan to hit it. Personal quota in phase one, team number as you build
• Build and run the AWS co sell engine: named relationships with AWS PDMs, account teams, and vertical sellers, run as a system with a defined cadence, mapped accounts, and mutual pipeline reviews
• Use AWS programs and funding fluently, including MAP, POC funding, Marketplace private offers, and partner incentives, to de risk deals and accelerate close
• Originate and close outcome based, multi stakeholder services engagements, typically $500K and above, with C level and economic buyers. Land, deliver, expand
• Qualify beyond BANT: uncover the business problem behind the stated requirement, map it to SourceFuse offerings, and walk away early from deals that won't convert
• Maintain an accurate, inspectable pipeline in the CRM with clear stage definitions and honest commit calls
• Bring field signal back into positioning, offers, and vertical strategy as the closest sensor to the North American market
• Define the hiring plan, recruit AEs, and set the operating rhythm for the NAMER sales team once the motion is proven

VP of Sales

Account Executive

• Build and manage a strong sales pipeline through cold calling, networking, and referrals
• This is a phone heavy role, expect to spend most of your days cold calling (especially in the beginning)
• Conduct discovery calls to present LatamCent’s nearshore recruiting solutions
• Consult with clients to assess hiring needs and demonstrate service value
• Negotiate and close contracts to maximize revenue, and value
• Collaborate with recruiters to ensure client satisfaction and timely delivery of talent
• Maintain and grow client relationships post-sale
• Meet and exceed monthly and quarterly sales quotas

Full Cycle Account Executive

Risk

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it
• Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle
• Translate marketplace threats into executive-ready reporting that gets budget and buy-in
• Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features
• Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product
• Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls
• Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

Head of Risk, Fraud

Head of Risk

• Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support.
• Build strong relationships with customers and serve as their primary point of contact.
• Drive customer adoption, engagement, retention, and overall account health.
• Lead proactive customer check-ins, business reviews, and success planning.
• Respond quickly to customer questions and coordinate issue resolution across internal teams.
• Partner closely with Product and Engineering by communicating customer feedback, reporting bugs, and identifying product improvement opportunities.
• Help improve onboarding experiences, customer education, and success processes as the company continues to scale.
• Maintain accurate customer records and ensure timely follow-up on all customer interactions.

Director

Director of Trust & Safety

Cloud Engineer

• Build the California go-to-market from zero and carry the net-new logo quota yourself
• Run full-cycle deals from first conversation through proposal, negotiation, and signature
• Activate your existing CIO/CDO/Chief AI Officer relationships from day one
• Translate client business problems into AI-led, outcome-based proposals instead of headcount pitches
• Co-sell with AWS, Databricks, and Snowflake field teams to source and accelerate deals
• Represent the company at AWS, AI, and industry events and build a point of view that pulls inbound

Director, AI & Cloud Services Sales

Growth Marketing

• Own the end-to-end experimentation analytics process across pricing, paywalls, onboarding, lifecycle, and app store optimization initiatives.
• Define experiment success metrics, cohorts, guardrails, and measurement plans before launch.
• Monitor live experiments, evaluate statistical significance, and provide clear ship, iterate, or stop recommendations.
• Maintain weekly business reporting and executive dashboards while validating data accuracy and investigating meaningful metric changes.
• Ensure data integrity across the analytics stack by validating tracking after app releases, SDK updates, and product changes.
• Reconcile revenue and event data across multiple platforms to ensure reporting consistency.
• Maintain and improve event taxonomy and analytics documentation.
• Perform funnel analysis, retention analysis, cohort analysis, and behavioral deep dives to identify growth opportunities.
• Answer critical business questions related to user acquisition, onboarding performance, pricing, subscriptions, and retention.
• Partner with Product, Engineering, and Growth teams to improve measurement quality and support strategic decision-making.

Growth Analyst

• Build and manage a strong sales pipeline through cold calling, networking, and referrals
• Conduct discovery calls to present LatamCent’s nearshore recruiting solutions
• Consult with clients to assess hiring needs and demonstrate service value
• Negotiate and close contracts to maximize revenue, and value
• Collaborate with recruiters to ensure client satisfaction and timely delivery of talent
• Maintain and grow client relationships post-sale
• Meet and exceed monthly and quarterly sales quotas

Junior Account Executive

Full-stack Engineer

• Own and administer HubSpot as the company's primary CRM, covering pipeline configuration, custom properties, workflow automation, and reporting for both seller targets and buyer clients
• Design and build Clay workflows to identify, enrich, and qualify seller targets using firmographic, ownership, and intent signals, not manual research
• Build and optimize outbound sequences in Instantly, including domain infrastructure, email warmup, deliverability monitoring, and personalization at scale
• Develop lead scoring models and ICP filters that surface the highest-probability targets for the deal team
• Automate CRM hygiene across all platforms, no duplicates, no stale records, no manual imports
• Create reporting dashboards that give leadership clear visibility into pipeline health, outreach performance, and deal velocity
• Manage and optimize integrations across the GTM stack using tools like Zapier, n8n, Apollo, and equivalents
• Document every system and workflow so the team can operate independently
• Partner with leadership to identify and implement AI-driven automation opportunities

GTM Engineer

Video Editor

• Edit client video testimonials from raw footage into clean, branded final cuts ready for the site and social
• Turn self-shot and conference footage into short-form social clips with captions, lower thirds, and brand elements applied
• Maintain a consistent visual and audio quality standard across all LatamCent video content
• Manage the video asset library so footage is organized and easy to pull from
• Post finished content across LatamCent social channels and track basic performance (if applicable)

Part Time Video Editor

Manager

• Manage the full leasing lifecycle from marketing and tours to applications and finalized agreements.
• Conduct pre-showing and pre-occupancy inspections to ensure move-in readiness.
• Maintain exceptional communication and professionalism with prospective residents.
• Train and support leasing personnel on sales strategy, process execution, and compliance.
• Identify performance gaps and set clear goals for leasing outcomes.
• Support marketing plans, incentive programs, and strategy reviews with leadership.
• Maintain complete and accurate lease and renewal documentation.
• Conduct file audits, review MTM leases, and ensure alignment with policies and revenue management systems.
• Manage the lease expiration matrix and update CRM and leasing systems with accurate data.
• Lead external marketing and leasing advertising efforts; update online listings daily.
• Track advertising effectiveness, leasing traffic, and team performance metrics.
• Submit daily, weekly, and monthly leasing reports.

Leasing & Renewal Manager

Performance Marketing

• Support client accounts with an owner’s mindset across all paid search work
• Maintain high standards for communication, responsiveness, and follow-through
• Incorporate client and strategist feedback to continuously improve execution
• Ensure all campaign work aligns with client goals and outcome-driven strategies
• Build, manage, and optimize paid search campaigns across Google Ads and Microsoft Ads
• Execute keyword research, ad copy testing, bid adjustments, and audience targeting
• Monitor performance daily to identify issues, risks, and optimization opportunities
• Maintain accurate task and time tracking while meeting delivery expectations
• Follow internal processes, documentation, and quality standards consistently
• Analyze campaign performance to generate clear insights and recommendations
• Support budget pacing, forecasting, and efficiency improvements
• Assist in preparing performance reports and client-ready insights
• Collaborate with strategists on testing roadmaps and optimization plans
• Participate in client meetings and support follow-up action items
• Stay current on paid media platform updates and industry best practices
• Contribute to internal documentation and process improvements
• Actively manage personal skill development and career growth goals

Customer Success Ops

VP of Sales

VP of Sales

Full Cycle Account Executive

Head of Risk, Fraud

Head of Risk

Customer Success Manager

Director of Trust & Safety

Director, AI & Cloud Services Sales

Growth Analyst

Junior Account Executive

GTM Engineer

Part Time Video Editor

Leasing & Renewal Manager

Paid Media Search Analyst