Customer Success Ops

LatamCent

Customer Success Ops role focused on improving customer data integrity for a US-based B2B SaaS company. Responsibilities include data management, reporting, and operational support with a focus on customer health scoring.

Posted 7/25/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-Level💰 $40,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Operations and RevOps within a B2B SaaS environment, focusing on data management, customer health metrics, and operational documentation. Proficient in HubSpot and AI tools to enhance customer engagement and reporting.

Highest-signal resume keywords

Customer Operations ExperienceHubSpot ProficiencyData Management SkillsStrong Written CommunicationB2B SaaS Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AuditingCohort ReportingCustomer Health ScoringContract ManagementRenewal Operations

Soft Skills

Business AcumenOwnershipCuriosity

Tools & Technologies

HubSpotAI Thought Partner

Industry Keywords

B2B SaaSCustomer Success OperationsRevOps

About the role

Key responsibilities & impact

Take HubSpot data confidence from roughly 75% to 95%
Standardize the AM motion from proposal through signed contract
Audit and maintain customer, contract, renewal, and expansion data
Build and maintain the inputs behind the customer health score
Stand up basic ticketing visibility
Build the cohort reporting leadership actually wants
Own the customer operations documentation library

Requirements

What you’ll need

2 to 4+ years supporting Customer Operations, CS Ops, RevOps, or Renewal Operations at a B2B SaaS company
Strong business acumen
Hands-on HubSpot experience
Genuine ownership and curiosity
Experience using an AI thought partner (Claude or GPT)
Strong written communication and near-fluent English for executive-level conversations

Benefits

Comp & perks

Health insurance
Flexible work hours
Paid time off