Customer Success Manager

LatamCent

Customer Success Manager managing 100+ customer accounts for a fast-growing SaaS company. Enhancing product adoption and customer experience within the Shopify ecosystem.

Posted 7/1/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 $3,000 - $4,000 per monthWebsite

About the role

Key responsibilities & impact

Manage a portfolio of 100+ customer accounts, providing strategic guidance and day-to-day support.
Build strong relationships with customers and serve as their primary point of contact.
Drive customer adoption, engagement, retention, and overall account health.
Lead proactive customer check-ins, business reviews, and success planning.
Respond quickly to customer questions and coordinate issue resolution across internal teams.
Partner closely with Product and Engineering by communicating customer feedback, reporting bugs, and identifying product improvement opportunities.
Help improve onboarding experiences, customer education, and success processes as the company continues to scale.
Maintain accurate customer records and ensure timely follow-up on all customer interactions.

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing SaaS role.
Experience managing a high-volume portfolio of customer accounts.
Strong relationship-building and stakeholder management skills.
Excellent written and verbal English communication skills (C1 or C2).
Comfortable working in fast-moving startup environments with evolving processes.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Technical curiosity and the ability to troubleshoot basic product or integration issues.
Familiarity with Shopify or the eCommerce ecosystem.
Availability to work during US Pacific Time business hours.

Benefits

Comp & perks

Fully remote work opportunity
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Account ManagementCustomer EngagementOnboarding ProcessesIssue ResolutionPortfolio ManagementBusiness ReviewsSuccess PlanningCustomer EducationTechnical Account ManagementSaaS Experience

Soft Skills

Relationship BuildingOrganizational SkillsTime ManagementAdaptabilityProactive Communication