Director of Trust & Safety

LatamCent

Director of Trust & Safety at a fast-scaling peer-to-peer marketplace managing fraud prevention and investigations. Reporting directly to the COO and driving platform safety initiatives.

Posted 6/30/2026full-timeRemote • 🇨🇴 ColombiaLeadWebsite

About the role

Key responsibilities & impact

Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it
Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle
Translate marketplace threats into executive-ready reporting that gets budget and buy-in
Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features
Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product
Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls
Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

Requirements

What you’ll need

7+ years in Trust & Safety, Fraud Operations, or Risk Management
5+ years leading people, including managing other managers or senior ICs
A track record of building or scaling a Trust & Safety, fraud, or marketplace-integrity function, not just running an existing one
Proven ability to turn operational problems into systems and influence cross-functional roadmaps
Experience reporting metrics and outcomes directly to executive stakeholders
Background in a high-growth marketplace, platform, or consumer internet business
Professional fluency in English, C1 minimum, written and spoken
Hands-on experience with identity verification or fraud tools like Jumio, LexisNexis, TransUnion, or IPQS

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Fraud OperationsRisk ManagementMetrics TrackingIncident ResponsePolicy Development

Soft Skills

InfluencingTeam LeadershipCommunication