Kyndryl

Insurance

• Own, run, and grow a targeted portfolio of insurance accounts
• Inherit a small portfolio with existing paperwork and base-level traction, then grow it into significant revenue relationships
• Open new doors within existing accounts and identify and convert net-new opportunities
• Prioritize clients with immediate AI transformation needs and mission-critical modernization agendas
• Support identification, pursuit, and conversion of pipeline opportunities
• Manage scoping, fee negotiation, and risk across engagements
• Build and maintain relationships with client CXOs and senior executives
• Lead C-level client interactions and consulting initiatives
• Deliver high-quality outcomes alongside senior stakeholders
• Drive client satisfaction measured by Net Promoter Score and secure client references
• Drive signings, revenue targets, and backlog growth
• Manage margin expectations and sustained profitability
• Achieve individual and team utilization targets while maintaining delivery excellence
• Lead multidisciplinary teams through complex consulting engagements
• Shape Kyndryl’s strategic initiatives using insurance and technology expertise
• Develop thought leadership, intellectual capital, and external market eminence

Associate Partner, Consulting Partner – Insurance

Human Resources

• Provide direct HR support and guidance to employees, HR groups, and company management
• Resolve employee issues and ensure needs are met promptly and efficiently
• Manage HR-related transactions including new-hire onboarding, performance evaluations, benefits, and employee departures
• Relay information about HR policies, payroll, and related topics
• Maximize customer satisfaction and response accuracy
• Collaborate with HR professionals and share information
• Identify trends and share insights with management to improve services
• Own complex cases and provide resolutions
• Mentor, train, and coach junior colleagues
• Drive knowledge management and maintain an up-to-date knowledge base
• Act as a focal point for knowledge in the area of expertise

Senior Associate, HR Services

Solutions Engineer

• Advise and implement SAP FICO transformation projects
• Help industry-leading clients with SAP solutions in the Oil and Gas industry
• Collaborate with global teams and partners on a cross-functional basis to develop and deliver solutions
• Innovate, design, build, and optimize solutions that help clients build intelligent enterprises
• Lead Finance and Controlling digital transformations and provide solution architecture
• Conduct FICO blueprint workshops, design test scripts, and develop complex functional specifications
• Manage onshore and offshore resources and deliverables
• Develop training documentation and deliver end-user training
• Document and coordinate go-live activities
• Perform post-go-live support and transition projects to long-term support
• Create business process diagrams and procedures
• Stay current with SAP configuration, functionality, trends, and future enhancements
• Work with Kyndryl Consultants, Architects, Project Managers, and cross-functional technical subject matter experts

Solutions Architect, SAP FI

Full-stack Engineer

• Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction
• Provide Level 2 support through advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers
• Support complex customer environments, including lab, integration, platform, and certification-related contexts
• Document solutions and develop knowledge resources
• Mentor support engineers
• Contribute to process improvement and customer success outcomes
• Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels
• Operate within defined role boundaries and avoid unauthorized architectural, certification, compliance, security, configuration, or code decisions

Senior Lead, Software Engineering – Development

• Provide Level 1 support by receiving and triaging support cases
• Collect diagnostic information and identify missing data
• Provide known solutions and communicate next steps
• Maintain case status and attempt issue reproduction
• Provide Level 2 support through advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction
• Support complex customer environments, including lab, integration, platform, and certification-related contexts
• Document solutions and develop knowledge resources
• Mentor support engineers and contribute to process improvement and customer success outcomes
• Escalate defects, product issues, security concerns, and certification/compliance questions through approved customer-defined channels
• Operate within role boundaries and avoid unauthorized architectural, certification, compliance, security, configuration, or code decisions

Senior Associate II, Software Engineering – Development

• Plan, develop, execute, and document testing for embedded, Linux, cloud-edge, real-time, platform, and software-product environments
• Plan, develop, and execute test cases and test suites for embedded Linux, platform software, and multi-architecture system environments
• Create and execute kernel-level, BSP-level, system-level, integration, regression, and platform validation tests
• Troubleshoot system issues and validate functionality across diverse platforms and configurations
• Document defects and collaborate with engineering teams to support resolution
• Support verification and validation, test planning, test execution, defect management, code validation, certification artifacts, audit evidence, and certification review support
• Coordinate with software engineering, DevOps, product, support, certification, and delivery teams
• Maintain documentation for test cases, test results, defects, validation results, and quality evidence

Lead II, Software Engineering – Development

• Develop and maintain project plans covering activities, assignments, milestones, dependencies, delivery estimates, and project status
• Coordinate project kickoff, action items, data collection schedules, onboarding tasks, resource readiness, access dependencies, and transition activities
• Manage risks, issues, changes, dependencies, deviations, stakeholder communications, and escalation follow-up
• Support workstream validation and true-up activities covering scope, volumes, assumptions, resource requirements, skills alignment, operational conditions, and technical dependencies
• Collaborate with technical leads, software engineers, cloud engineers, DevOps engineers, test engineers, support teams, delivery managers, and customer points of contact
• Prepare status reporting covering completed activities, planned work, issues, concerns, recommendations, milestones, and other important delivery items

• Provide architecture leadership across embedded systems, cloud-edge platforms, product engineering, DevOps, testing, customer support, and certification-aligned engineering workstreams
• Provide architectural guidance across embedded platforms, Linux systems, real-time systems, cloud-edge environments, DevOps toolchains, testing, and technical support workstreams
• Align architecture with customer-defined platform governance, product lifecycle practices, compliance frameworks, certification requirements, and engineering workflows
• Support cross-functional design decisions involving software engineering, platform engineering, cloud implementation, DevOps, testing, technical support, and delivery leadership
• Provide architecture input during complex technical escalations, integration decisions, platform modernization, and engineering delivery planning
• Ensure architectural recommendations respect customer ownership of product direction, certifications, compliance determinations, security assertions, and platform governance

Software Engineer

• Solve complex problems and identify potential future issues across platforms and services
• Manage systems data for clients
• Provide day-to-day solutions and security compliance
• Oversee assignment queues and work directly with technicians
• Prioritize tickets to deliver effective client solutions
• Recommend modernization options
• Identify new business opportunities
• Cultivate relationships with teams and stakeholders
• Act as support and domain expert for the z/OS operating system and system components
• Provide technical support for planning, coordination, installation, implementation, and testing of z/OS releases, upgrades, and changes
• Support assigned ISV products and diagnose z/OS platform and product issues
• Perform root cause analysis
• Analyze performance issues and provide technical consultation to IT teams
• Support new product installation and evaluation
• Participate in scheduled Disaster Recovery planning and tests
• Lead daily Operations meetings when no P1 incidents are running
• Provide technical guidance to the team
• Evaluate and recommend changes to system software requirements
• Troubleshoot infrastructure and application issues related to z/OS

Mainframe z/OS System Programmer

• Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction
• Provide Level 2 support through advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers
• Support complex customer environments, including lab, integration, platform, and certification-related contexts
• Document solutions and develop knowledge resources
• Mentor support engineers and contribute to process improvement and customer success outcomes
• Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels
• Operate within role boundaries and avoid unauthorized architectural, certification, compliance, security, configuration, or code decisions

• Translate succession data, readiness data, and risk flags into leadership bench strategy
• Recommend acceleration, development, talent moves, or executive hiring actions
• Identify leadership gaps, flight risks, fragile bench areas, and single points of failure
• Stress-test succession plans and challenge readiness assumptions and timelines
• Partner with Executive Talent Acquisition and Executive Recruiting on workforce planning and critical leadership searches
• Evaluate internal bench strength against external market availability
• Manage cadence of talent brokering and connections with Executive Talent Acquisition and Executive Compensation
• Support complex leadership situations, including executive underperformance, fractured leadership teams, critical vacancies, M&A, and restructuring
• Design bespoke interventions such as targeted coaching, interim leadership structures, and team effectiveness diagnostics
• Shape HR recommendations and points of view for high-stakes decisions with business leaders
• Facilitate talent calibration or review sessions
• Prepare executive- and Board-level materials and talking points

Director, Executive Talent Management

• Design, build, and maintain high-volume business logic running on mainframes
• Refactor legacy code so modern cloud and mobile applications can interact with mainframe core data
• Monitor architecture and identify opportunities to optimize code and maintain mainframe performance
• Debug, troubleshoot, and analyze complex system interactions
• Extract business logic from legacy systems for migration or integration with cloud-based services
• Develop scalable and robust software using software development methodologies
• Work with global communities of experts on mainframe modernization

Director

• Develop and execute account strategies to grow and retain Kyndryl’s most valuable accounts
• Generate new opportunities and expand existing work into larger scopes and new capabilities
• Sell new offerings and minimize erosion to maximize renewals
• Own the account P&L, ensuring customer satisfaction, integrity, and account compliance
• Create, maintain, and develop deep connections with C-suite decision-makers
• Collaborate with sales team members across the management process from prospecting to closing
• Build a go-to-market pipeline with partners to pursue new deals
• Apply external best practices and industry expertise to provide innovative solutions
• Identify and qualify opportunities for bespoke customer services
• Ensure account excellence and maintain integrity
• Transform the future of account management

Director, Customer Partner, Incentive, Healthcare

Support Engineer

• Provide technical assistance to external and internal users
• Diagnose and repair desktop hardware and software issues
• Respond to escalated issues
• Report critical design flaws, reliability and maintenance problems, and bugs
• Assist customers with highly technical or sophisticated products
• Support customer installations and training
• Perform problem determination and resolution using available resources
• Perform installs, moves, adds, and changes (IMAC) activities
• Perform data backup and restore for certain client accounts
• Complete administrative duties within Service Level Agreement objectives
• Develop understanding of local and regional infrastructure and key contacts
• Ensure the proper team is aware of and taking action on problems

Technical Support Representative

Platform Engineer

• Develop solutions in domains such as Security, Systems, Databases, and Networking Solutions
• Design, develop, integrate, deliver, and evolve highly scalable distributed software
• Integrate software with other layers and offerings
• Provide functionality and solutions addressing customer needs
• Collaborate with software engineers, architects, product managers, and partner teams through the agile software development lifecycle
• Groom features and user stories to estimate work and identify technical risks and dependencies
• Communicate risks and dependencies to project stakeholders
• Drive the clearing of technical debt and vulnerabilities
• Maintain currency of third-party components within the product
• Coach and mentor engineers designing and implementing highly available, secure, distributed software
• Troubleshoot and resolve customers’ business and technical issues
• Improve service effectiveness, efficiency, and delivery through technology and technical methodologies

Associate Partner, Consulting Partner – Insurance

Senior Associate, HR Services

Solutions Architect, SAP FI

Senior Lead, Software Engineering – Development

Senior Associate II, Software Engineering – Development

Lead II, Software Engineering – Development

Senior Lead, Software Engineering – Development

Senior Lead, Software Engineering – Development

Mainframe z/OS System Programmer

Senior Lead, Software Engineering – Development

Director, Executive Talent Management

Software Engineer

Director, Customer Partner, Incentive, Healthcare

Technical Support Representative

Software Engineer – Microsoft Power Platform Developer