Director, Customer Partner, Incentive, Healthcare

Kyndryl

Kyndryl technology-services director growing healthcare customer accounts and managing P&Ls in New York City. Developing strategic opportunities, renewals, and executive relationships.

Posted 8/13/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $193,920 - $348,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on P&L ownership, revenue growth, and customer satisfaction. Leverages deep industry knowledge and consultative selling skills to drive innovative solutions and build strong relationships with C-suite decision-makers.

Highest-signal resume keywords

Account P&L ManagementSales Process ManagementRevenue GrowthHealthcare ExperienceConsultative Selling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Strategy DevelopmentOpportunity GenerationCustomer Satisfaction ManagementBusiness Value ArticulationRisk Management

Soft Skills

Open-MindednessEmpathyProactive Outcome DrivingCollaboration

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree

Industry Keywords

HealthcareBusiness TrendsTechnology TrendsIndustry Best PracticesAccount Compliance

About the role

Key responsibilities & impact

Develop and execute account strategies to grow and retain Kyndryl’s most valuable accounts
Generate new opportunities and expand existing work into larger scopes and new capabilities
Sell new offerings and minimize erosion to maximize renewals
Own the account P&L, ensuring customer satisfaction, integrity, and account compliance
Create, maintain, and develop deep connections with C-suite decision-makers
Collaborate with sales team members across the management process from prospecting to closing
Build a go-to-market pipeline with partners to pursue new deals
Apply external best practices and industry expertise to provide innovative solutions
Identify and qualify opportunities for bespoke customer services
Ensure account excellence and maintain integrity
Transform the future of account management

Requirements

What you’ll need

Minimum of 5+ years’ experience running account P&L and managing the sales process end-to-end
Healthcare experience
Deep knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, cost, profitability, trends, and risks
Open-minded and empathetic approach in customer relationships
Ability to lead consultatively, identify and create demand across Kyndryl capabilities, and articulate business value to customers
Ability to operate in a fast-paced, flat organizational culture, embrace ambiguity, and drive proactive outcomes
Sales experience in technical solutions
Bachelor’s degree or Master’s degree listed as preferred skills and experience

Benefits

Comp & perks

Hands-on experience and learning opportunities
Opportunities to certify in all four major platforms
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Eligibility for Kyndryl’s discretionary annual bonus program based on performance
Sales commission plan eligibility, if applicable, in lieu of the annual discretionary bonus program
Employee learning programs and access to certifications including Microsoft, Google, Amazon, Skillsoft, and many more
Company-wide volunteering and giving platform
Inclusion Networks offering support and advice