Technical Support Representative

Kyndryl

Technical Support Representative resolving hardware, software, and systems issues for Kyndryl clients. Performing escalated troubleshooting, IMAC activities, backups, restores, installations, and training.

Posted 8/12/2026full-timeRemote • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical proficiency in diagnosing and repairing desktop hardware and software issues, with a strong customer-focused approach and collaborative working style. Capable of performing installations, moves, adds, and changes (IMAC) activities while adhering to Service Level Agreement objectives.

Highest-signal resume keywords

Technical Support ExperienceF5 ProficiencyO365 ExperienceWindows Configuration and TroubleshootingCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Desktop Hardware RepairDesktop Software TroubleshootingProblem Determination and ResolutionData Backup and RestoreIMAC Activities

Soft Skills

Customer-Focused ApproachGrowth MindsetCollaborative Working Style

Industry Keywords

Service Level AgreementTechnical AssistanceCritical Design FlawsReliability ProblemsMaintenance Problems

About the role

Key responsibilities & impact

Provide technical assistance to external and internal users
Diagnose and repair desktop hardware and software issues
Respond to escalated issues
Report critical design flaws, reliability and maintenance problems, and bugs
Assist customers with highly technical or sophisticated products
Support customer installations and training
Perform problem determination and resolution using available resources
Perform installs, moves, adds, and changes (IMAC) activities
Perform data backup and restore for certain client accounts
Complete administrative duties within Service Level Agreement objectives
Develop understanding of local and regional infrastructure and key contacts
Ensure the proper team is aware of and taking action on problems

Requirements

What you’ll need

0–2 years of experience in Customer Service or Technical Support
Experience with F5
Experience with O365
Experience with Windows configuration and troubleshooting
Customer-focused approach
Growth mindset and willingness to pursue personal and professional development
Inclusive and collaborative working style

Benefits

Comp & perks

Extensive and diverse technical trainings, including cloud technology
Free certifications
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals
Continuous feedback
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on experiences
Flexible, supportive environment
Hybrid-friendly culture
Employee referral opportunity