Senior Lead, Software Engineering – Development

Kyndryl

Technical Support professional supporting Kyndryl clients’ embedded, Linux, cloud-edge, and platform software environments. Handling Level 1/2 troubleshooting, case triage, diagnostics, escalation, and knowledge development.

Posted 8/17/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Level 1 and Level 2 technical support, with strong troubleshooting skills across embedded systems and Linux environments. Proficient in case management, customer communication, and developing knowledge resources to enhance customer success.

Highest-signal resume keywords

Troubleshooting SkillsEmbedded Systems SupportLinux Environment ExpertiseCase Management ExperienceTechnical Account Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAnalytical SkillsLog AnalysisConfiguration AnalysisC/C++PythonShell ScriptingGitKubernetesEmbedded Development Tools

Soft Skills

MentoringCommunication

Tools & Technologies

ITSM ToolsSupport WorkflowsKnowledge Documentation

Industry Keywords

Regulated Customer EnvironmentsSecurity ComplianceCertificationExport ControlData Sovereignty

Tech Stack

Tools & technologies

CloudITSMKubernetesLinuxPython

About the role

Key responsibilities & impact

Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction
Provide Level 2 support through advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers
Support complex customer environments, including lab, integration, platform, and certification-related contexts
Document solutions and develop knowledge resources
Mentor support engineers and contribute to process improvement and customer success outcomes
Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels
Operate within role boundaries and avoid unauthorized architectural, certification, compliance, security, configuration, or code decisions

Requirements

What you’ll need

5+ years of experience required
Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration
Ability to analyze logs, configurations, customer scenarios, reproduction steps, technical symptoms, and environment-specific data
Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation
Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools
Preferred: experience in product support, escalation engineering, technical account support, embedded software support, or platform support
Preferred: exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems
Preferred: experience supporting regulated customer environments involving security, compliance, certification, export control, or data-sovereignty guardrails

Benefits

Comp & perks

Flexible, supportive environment
Well-being prioritized
Hands-on experience and learning opportunities
Opportunities to certify in all four major platforms
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals
Continuous feedback
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on experiences
Flexible, hybrid-friendly culture