Kraken

General

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Senior Client Delivery Lead, Energy Experience Preferred

Manager

• In preparation of RFP/RFI activities, meet with the utility’s procurement team to ensure Kraken has access to the utility portal and all necessary documentation is in order.
• Maintain and monitor procurement portals and websites to ensure timely responses and updates.
• Work closely with the business development team to identify new market opportunities and develop strategies to capture them.
• Conduct market research and analysis to stay informed about industry trends, competitive landscape, and emerging technologies.
• Assist in the preparation of business cases and go-to-market strategies for new product launches and market expansions.
• Act as a bridge between sales, product, and legal to craft compelling, accurate proposals that win business.
• Lead the end-to-end proposal development process, including writing, editing, and coordinating with internal stakeholders to produce high-quality, compelling proposals.
• Take ownership of the narrative story, including identifying win themes and strategy, collecting inputs from client accounts, technical product teams, and delivery to craft a customized solution.
• Ensure the quality, accuracy, and competitiveness of the final deliverable, tailored to meet the specific needs and requirements of each client, reflecting Kraken's unique value propositions.
• Develop and maintain a proposal library with standard templates, case studies, and key content to streamline the proposal creation process.
• Create and deliver sales enablement materials, including presentations, product sheets, and competitive analysis to support the sales team in engaging potential clients.
• Collaborate with internal stakeholders to ensure client demos reflect the full value proposition and are geared towards the unique needs of Kraken’s target market.
• Continuously evaluate and improve the proposal development process to increase efficiency and effectiveness.
• Track and report on bid performance metrics (e.g., win rate, turnaround time, content reuse), analyse win/loss outcomes and key trends, and drive continuous improvement initiatives.
• Ensure the continuous management and regular updating of the proposal content library and all tender-related materials, maintaining accurate and up-to-date information about the company and its solutions, and synchronising content across internal platforms in collaboration with relevant stakeholders.

Bid Manager

Sales

• Lead enterprise sales across the flexibility ecosystem, working with utilities, retailers, aggregators, grid operators, IPPs and asset owners.
• Build strategic pipeline from the ground up.
• Win complex, multi-stakeholder enterprise deals.
• Build trusted relationships with senior decision-makers across the energy sector.
• Work closely with Product, Engineering and Delivery to shape solutions customers actually want.
• Bring market insight back into Kraken to influence our product and go-to-market strategy.
• Travel internationally to grow Kraken's global footprint.

Sales Director

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
• This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
• You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
• You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

Client Delivery Lead

Engineering Manager

• Lead an engineering team of roughly 40 engineers across 4 squads located around the globe with almost complete independence.
• Directly manage 4+ leads and build an impeccably strong leadership layer below you.
• Optimise ways of working and drive high performance, optimising for efficiency, velocity, and team happiness.
• Build strong relationships with other leaders within and around Financials to facilitate strong collaboration.
• Capacity planning, hiring planning, and interviewing so that we’re consistently raising the bar and bringing on the right people.
• Roll out global strategic objectives within the team, supporting the team through change, building trust, and managing expectations.
• Work closely with the Head of Engineering community and Senior Management to define global strategic direction and objectives, advocating on behalf of the team and their needs.
• Drive operational excellence, reducing incidents in production and time to mitigation through quality and ownership.
• Become an expert in the Billing products and drive the team to build an accurate, reliable, cohesive product.

Head of Engineering – Billing

Consultant

• Develop a comprehensive understanding of Kraken’s features, capabilities, and differentiators.
• Collaborate with the sales team throughout the sales cycle, offering strategic input, technical knowledge, and relationship-building support.
• Deliver engaging and tailored product demos, workshops, and presentations to highlight Kraken’s unique value proposition.
• Engage with clients to identify their challenges and map their needs to Kraken’s solutions.
• Lead the creation of high-impact sales collateral, including proposals, presentations, and ad hoc materials that emphasise Kraken’s USPs.
• Address and resolve functional and technical questions from prospective clients.
• Own and contribute to RFPs and tender responses, particularly the functional and technical aspects.
• Conduct market and industry research to enhance prospecting strategies and pre-sales pitch development.
• Partner with sales, marketing, and product teams to provide customer insights and influence product roadmaps.

Solution Consultant

General Counsel

• Serve as the lead legal advisor on employment law matters across the business, partnering with People team and leadership teams globally.
• Provide practical, risk-based guidance on employee relations, performance management, disciplinary actions, grievances, accommodations, leaves of absence, and terminations.
• Advise on employment law compliance across multiple jurisdictions, working closely with external counsel where appropriate.
• Lead and support workplace investigations involving employee complaints, discrimination, harassment, retaliation, misconduct, and other sensitive matters.
• Draft, review, and update employment-related agreements, policies, handbooks, and workplace procedures.
• Advise on workforce planning initiatives, including reorganisations, restructurings, reductions in force, and other organisational changes.
• Support the company’s international growth by providing employment-related guidance on new markets, hiring strategies, and workforce models.
• Manage employment-related disputes, agency inquiries, claims, and litigation in partnership with external counsel.
• Monitor legal and regulatory developments and advise stakeholders on emerging employment law risks and requirements.
• Partner with Legal, Compliance, and leadership teams to develop training and best practices related to workplace conduct and employment compliance.
• Support mergers, acquisitions, and other strategic transactions by providing employment-related due diligence and integration guidance.
• Provide legal support on other employment-related matters and strategic projects as they arise.

Legal Counsel, Employment Law

• Develop and implement effective sales strategies to achieve business objectives for the Kraken Distribution products.
• Provide strategic guidance and foster collaboration across sales, delivery, operations, and technology teams to align efforts, drive performance, and deliver on regional objectives.
• Identify and cultivate new business opportunities while maintaining strong relationships with existing clients.
• Expand into new markets by demonstrating the value of our AI-driven solutions for the energy industry.
• Analyse market trends and competitors to develop growth strategies.
• Collaborate with marketing and product teams to ensure alignment with sales strategies.
• Prepare and present regular sales forecasts and performance reports to senior management.
• Ensure compliance with company policies and industry regulations.

Sales Director, Distribution – EMEA

Product Designer

• Help us use technology to make a big green dent in the universe!
• Lead design across a customer experience that feels like one system.
• Ensure the entire ecosystem makes sense across end customers, enterprise users, and operational teams.
• Partner with the Frontend Engineering team to strengthen Kraken’s design system and embed accessibility from the start.
• Lead and mentor a talented group of UX/UI designers.

Design Lead – Maternity Cover

• You’ll lead design across Communications, Customer Lifecycles, Financials & Commercials, and Frontend platform experiences.
• You’ll partner with our Frontend Engineering team to build foundations that allow teams to move faster.
• We’re looking for someone with strong systems thinking and strong ways of working, to sharpen rituals, documentation standards, and collaboration patterns with Product & Engineering.
• You’ll lead and mentor a talented group of UX/UI designers, impacting quality standards and team development.

Design Lead – Kraken Customer

Platform Engineer

• Help us use technology to make a big green dent in the universe!
• Kraken powers some of the most innovative global developments in energy.
• We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
• It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
• We have expanded our tentacles and are looking for someone (based in Tokyo, Japan or remote within Japan) to join our Global Platform Engineering Reliability - Product Reliability team.
• Our Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.
• As a Product Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance and scalability of the products on our platform.
• Your proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.
• You’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance and continuously improve our reliability and efficiency.

Senior Platform Engineer – Product Reliability

• Teach and support product teams on best practices for reliability
• Support product teams in improving the performance and availability of their systems
• Provide comprehensive feedback to the wider Platform group on improvements
• Collaborate with product teams to support the release of new features and services
• Assist application teams with post-incident tasks

Account Manager

• Define, execute and evolve our North America partnership strategy across DER manufacturers and the wider energy ecosystem.
• Build and maintain strategic relationships with leading low-carbon technology manufacturers, complementary software providers, and ecosystem partners.
• Own and evolve Kraken’s manufacturer integration proposition in North America, ensuring Kraken maintains a market-leading offering.
• Identify, evaluate, and prioritise new partnership opportunities that support Kraken’s commercial and product strategy.
• Manage inbound partnership opportunities and maintain a strong pipeline of prospective partners.
• Lead commercial negotiations and partnership agreements with prospective partners, working closely with legal and commercial stakeholders.
• Work closely with and support the sales team to understand prospective client needs and provide insight into existing and planned partnerships.
• Facilitate early technical and commercial engagement with partners, proactively identifying implementation risks and driving scalable, standardised integration approaches.
• Provide commercial insights and input into the integrations product roadmap, joining regular cross-team ceremonies and providing input on the partnerships pipeline.
• Work cross-functionally with product, integrations, engineering, and delivery teams to support partner onboarding and successful implementation.
• Maintain strong ongoing relationships with existing partners, including governance, contract management, and performance reviews.
• Maintain a close relationship with Delivery and Kraken clients to understand their partnership needs, synthesise against existing or prospective partner capabilities, and put forward recommendations.
• Develop and maintain externally facing documentation on our existing partner ecosystem for Kraken North America clients.
• Working with Kraken North America clients to ensure any partner contractual conditions are understood and adhered to.
• Represent Kraken externally across the North American energy ecosystem, including at industry events, conferences, and partner engagements.

Partnerships Director

Product Marketing

• Own and execute the go-to-market (GTM) strategy for one or more products
• Tailor messaging and develop compelling content to drive adoption and support sales efforts
• Work cross-functionally with Product, Sales, and Customer Success teams
• Play a critical role in driving product adoption and influencing strategic decisions

Senior Client Delivery Lead, Energy Experience Preferred

Bid Manager

Sales Director

Client Delivery Lead

Head of Engineering – Billing

Solution Consultant

Legal Counsel, Employment Law

Sales Director, Distribution – EMEA

Design Lead – Maternity Cover

Design Lead – Kraken Customer

Senior Platform Engineer – Product Reliability

Senior Platform Engineer – Product Reliability

Partnerships Director

Senior Product Marketing Manager