Kraken

Consultant

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
• This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
• We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.
• You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
• You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Energy Flexibility Consultant – Residential Flex

Data Analyst

• Build the core infrastructure for data-driven marketing creating scalable systems, integrations, and automated workflows that provide clean, reliable insights.
• Create a unified, organisation-wide view of our audiences, leveraging firmographic, behavioural and product data to power segmentation and cross-channel campaigns.
• Develop and own dashboards and reporting frameworks, providing real-time visibility into pipeline health and contribution, campaign performance, conversion trends, and data hygiene.
• Partner closely with marketing, sales, product and customer success teams to define data needs, improve processes, and ensure insights drive strategic and tactical decisions.
• Help Kraken understand and interpret our own data, uncovering insights that shape how we communicate with the market and tell compelling, data-backed stories to our audiences.
• Oversee our marketing and GTM tech stack, including HubSpot, analytics tools, audience platforms, and integrations.
• Guide campaign performance measurement, ensuring we can accurately assess effectiveness, ROI, and opportunities for optimisation.
• Drive operational consistency, documenting workflows, establishing best practices, and ensuring data governance across teams.
• Troubleshoot and continuously improve our systems, experimenting with new tools, features, and automation to keep our operations future-ready.

Senior Marketing Operations – Analytics Manager

Business Development Rep

• Help us use technology to make a big green dent in the universe!
• Develop and deliver new leads through your own pre-existing power market network and inbound and outbound channels
• Develop and deliver excellent in person and remote pitches, which have clearly defined value proposition and show an in depth understanding our our solution, power markets and how we solves customer needs
• Ability coordinate internal team members (and when required ‘self respond’ to formal tenders) such as RFI’s and RFP’s
• Identify and develop valuable key stakeholder relationships with potential customers and in turn, influence decision making process
• Work with all functions within Kraken to ensure that you are pitching the ‘latest and greatest’ our platform has to offer and utilise SME’s in the sales process to enhance market and technical value propositions
• Work with management and executive teams to develop our customer proposition, ensuring value creation for the business and outstanding satisfaction for the customer
• Prepare and present new business performance / forecast reports defining action plans to improve number of deals closing and annual recurring revenue
• Take existing pricing models and tailor them based on your understanding of the prospects needs to create optimal commercial proposalsLead contract negotiations, through to close

Head of Business Development

Chief Marketing Officer

• Help us use technology to make a big green dent in the universe!
• Lead the team looking after our most important product offering, Kraken Customer.
• Redefine what core customer operations systems mean for utilities.
• Drive the go-to-market strategy, positioning, and messaging.
• Collaborate closely with cross-functional teams, including Product, Sales, and Customer Success.
• Ensure successful product launches and market adoption for Kraken.
• Manage, hire and grow a team of product marketers.

Product Marketing Director

Director

• Help us use technology to make a big green dent in the universe!
• Kraken powers some of the most innovative global developments in energy.
• We’re a technology company focused on creating a smart, sustainable energy system.
• You will serve as a trusted advisor to C-suite stakeholders, and a client's key operational leaders, with a mission to help clients design, execute and improve their utilities model of the future.
• Own the applied design and execution of client Target Operating Models across customer operations and adjacent functions including structure, roles, decision rights and governance.
• Act as a trusted advisor to C-suite and senior operational leaders.

Director – Org Design

Full-stack Engineer

• Design and develop a new Quoting system to enable our clients to quote their customers quickly and accurately
• Develop scalable frameworks and APIs that enable flexible, self-serve quoting across multiple product types (Supply, Services, Goods).
• Abstract specific problems into generic building blocks that clients can use to build and modify their systems.
• You will be working in a multi-disciplinary software engineering team; solving design challenges; domain modeling; solving technical problems
• We have lots of difficult design challenges to solve. The energy market is complicated, outdated, and process-heavy - there's an awful lot of domain modeling that we need to get right. Strong attention to detail is essential.
• You'll be working for a company that’s fighting climate change. Our parent company is the largest investor in solar generation in the UK and is funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the world towards a lower carbon future.

Software Engineer II

Machine Learning Engineer

• Design, build and deploy machine-learning and AI-powered systems that solve real business and customer problems
• Work end-to-end: from data exploration and experimentation through to production deployment, monitoring and iteration
• Collaborate closely with product managers and engineers to shape solutions that are practical, scalable and maintainable
• Lead deep technical investigations into complex or ambiguous problems, including critical bugs across multiple systems
• Help define and improve ML and engineering best practices within the team
• Run and analyse experiments (e.g. A/B tests) to validate product and model improvements
• Stay up to date with advances in ML, GenAI and developer tooling, and apply them thoughtfully to our products
• Contribute to a culture of learning through knowledge sharing, internal talks and mentoring

Senior Machine Learning Engineer – Utilities

Frontend Engineer

• Build and maintain user‑facing features using TypeScript, JavaScript and Next.js (React)
• Work with GraphQL APIs to power frontend journeys
• Contribute production code to a large, shared codebase with support from senior engineers
• Participate in code reviews, design discussions and team retrospectives
• Collaborate closely with backend engineers to shape APIs and customer journeys
• Work with a shared design system (currently third-party UI Framework)
• Occasionally interact with client stakeholders alongside senior team members
• Communicate progress, risks and blockers clearly and early

Frontend Engineer – Utilities

Implementation Specialist

• Help us use technology to make a big green dent in the universe!
• Kraken powers some of the most innovative global developments in energy.
• We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
• It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
• Kraken Ambassador: Champion the Kraken model!
• Lead by example, identifying the best talent with a lens on reducing bias and championing diversity. Be a key part of the client recruitment transformation!
• Thrive in a 1:1 setting, working on development of client leaders and specialists.
• Provide bespoke advice and coaching to push clients to the next level.
• Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making.

Senior Client Implementation Lead – Operations

• Help us use technology to make a big green dent in the universe!
• Join our AI Foundry team focused on solving high-impact problems by building production-grade internal AI tooling.
• Work closely with product, backend engineers, and operational stakeholders to deliver tools that directly improve how we serve clients and run Kraken.
• Build and ship LLM-powered internal tools that improve knowledge access, reduce time spent on discovery, and support client delivery outcomes
• Take ownership of projects end-to-end: problem framing → experimentation → engineering → production deployment → monitoring and iteration
• Design and operate LLM systems in the real world (quality, latency, cost, reliability), including strong evaluation practices and fast feedback loops
• Use classic ML / data science skills to complement LLM approaches where appropriate (e.g., ranking, classification, analytics, measurement)
• Collaborate closely with backend engineers, product, and internal users (including Client Delivery Leads) to define MVPs, iterate quickly, and drive adoption
• Contribute to a culture of strong engineering practices, pragmatic experimentation, and continuous learning

Senior Machine Learning Engineer – AI Foundry

Platform Engineer

• Build new client environments on AWS and support the delivery of Kraken customer environments / Kraken Flow environments
• Use Terraform (IaC) to provision and maintain infrastructure in a repeatable, scalable way
• Operate and troubleshoot Kubernetes environments (we use Amazon EKS) to support platform deployments and runtime reliability
• Contribute to platform tooling and automation (often in Python) to reduce manual steps and improve speed/quality of builds
• Help improve delivery tooling and workflows (e.g. CI/CD with CircleCI, deployment tooling, and GitOps with ArgoCD)
• Partner with clients and internal product/engineering teams on integrations, including topics like networking and authentication
• Participate in production support, troubleshooting, and continuous improvement (code reviews, documentation, tech evaluations)
• Collaborate effectively in a remote-first, async team environment (clear written updates, good documentation habits)

Platform Engineer – Solutions

• Help us scale how we deliver new client environments
• Using Terraform (IaC) to provision and maintain infrastructure
• Operate and troubleshoot Kubernetes environments
• Contribute to platform tooling and automation

• Design, build, and improve machine learning and GenAI-powered features used in live production systems
• Deliver consistent, high-quality work each sprint (typically 2–3 smaller tickets or 1 larger piece of work per two-week sprint)
• Work with product managers to clarify requirements and translate them into robust technical solutions
• Write clean, maintainable Python code and contribute to shared codebases used across ML teams
• Analyse data, evaluate approaches, and iterate on solutions based on real-world usage
• Collaborate with other ML engineers and software engineers across Kraken when working on shared systems
• Ask questions early, seek clarification when needed, and contribute ideas during team discussions
• Participate in sprint planning, stand-ups, and knowledge-sharing sessions

Machine Learning Engineer – Utilities

Solutions Engineer

• Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution.
• Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value.
• Training clients to use the Residential Flex product effectively and provide supporting documentation.
• Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience.
• Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships).
• Provide technical expertise and onboarding support for clients to support post-sales processes.
• Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy.
• (Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota.

Kraken

Energy Flexibility Consultant – Residential Flex

Senior Marketing Operations – Analytics Manager

Head of Business Development

Product Marketing Director

Director – Org Design

Software Engineer II

Senior Machine Learning Engineer – Utilities

Frontend Engineer – Utilities

Senior Client Implementation Lead – Operations

Senior Machine Learning Engineer – AI Foundry

Platform Engineer – Solutions

Platform Engineer – Solutions

Machine Learning Engineer – Utilities

Senior Solution Engineer

Lead Client Success Analyst