Client Delivery Lead

Kraken

Client Delivery Lead managing the relationship with client counterparts for tech development. Helping European clients through their technology transformation journeys with Kraken.

Posted 7/6/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.
This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.
You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

Requirements

What you’ll need

Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
Time management and a get-stuff-done attitude
Consulting experience is a plus
Fluent English + German (other european languages are also relevant for this role)
Previous experience in the electricity/utilities market in Germany or another European country is a strong "nice to have"

Benefits

Comp & perks

"If this sounds like you then we'd love to hear from you."
"Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential."
"Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!"
"Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire."
"We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation."
"We are committed to providing equal opportunities, an inclusive work environment, and fairness for everyone."

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementCustomer Journey MappingTechnology UnderstandingComplex Delivery Pipeline ManagementAgile Methodologies

Soft Skills

Collaboration SkillsInfluencing SkillsTime ManagementPatienceInitiative