Senior Client Delivery Lead, Energy Experience Preferred

Kraken

Client Delivery Lead managing technology transformation projects and supporting European clients at Kraken. Overseeing client relationships and collaborating closely with tech teams.

Posted 7/16/2026full-timeMilan • 🇮🇹 ItalySenior💰 €43,000 - €89,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.

Highest-signal resume keywords

Client Delivery ExperienceProduct Ownership ExperienceAgile Delivery ExperienceExcellent Communication SkillsFluent English + Italian

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementCustomer Journey MappingTechnology UnderstandingComplex Delivery Pipeline ManagementAgile Methodologies

Soft Skills

Collaboration SkillsPresentation SkillsInfluencing SkillsPatienceTime Management

Industry Keywords

Electricity MarketUtilities MarketEuropean Market Experience

About the role

Key responsibilities & impact

You will be managing the relationship with client counterparts (often product owners and business owners)
You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
Being the knowledge base of how Kraken works and how we deliver Kraken Platform
Triaging incoming requests and communicating client priorities internally.
Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
Supporting the engineering team to deliver product features
Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements

What you’ll need

Strong client delivery and/or product ownership experience
Agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience and initiative
Time management and a get-stuff-done attitude
Fluent English + Italian (other european languages are also relevant for this role)
Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"

Benefits

Comp & perks

Health insurance
Professional development opportunities