Kong Inc.

DevOps Engineer

• Own reliability for Volcano end-to-end: Define and drive SLOs, error budgets, and incident response practices for all Volcano services
• Architect the platform's infrastructure: Design and build the multi-region Kubernetes infrastructure
• Build the GitOps and CI/CD backbone: Establish deployment automation, canary pipelines, and preview environment provisioning
• Scale managed data services: Design, operate, and harden multi-tenant PostgreSQL clusters
• Drive observability from day one: Instrument every Volcano service with meaningful SLIs
• Lead cross-functional reliability work: Collaborate with the OCTO team, product engineering, and security to bake reliability into Volcano's architecture
• Set SRE culture and standards: Mentor engineers on reliability principles; lead postmortems
• Evaluate and adopt emerging technologies: Given Volcano's greenfield nature, evaluate edge runtimes, serverless compute, vector databases, and AI-native infrastructure components.

Staff Site Reliability Engineer – Project Volcano

• Implement and maintain robust automation for deploying and operating Kong's Managed Gateways across various cloud environments.
• Monitor system health, performance, and uptime, striving for 99.99% availability for our core infrastructure.
• Resolve complex production incidents efficiently, participating actively in on-call rotations to maintain service continuity.
• Build resilient tools and systems that enhance the overall reliability and operational efficiency of our platform.
• Contribute proactively to the prevention of technical debt, ensuring sustainable and scalable operations as Kong grows.
• Collaborate closely with engineering teams to design, review, and implement resilient and highly scalable services.

SRE 2, Managed Gateways

Account Executive

• Develop and execute sales strategies to target enterprise customers
• Own the entire sales cycle from prospecting to contract negotiations
• Collaborate with internal teams to ensure a seamless sales experience
• Identify customer pain points and align solutions
• Build and nurture relationships with C-level executives
• Monitor and manage sales activities and results
• Stay updated on industry trends and competitor offerings
• Contribute to business growth initiatives
• Represent Kong at industry events

Enterprise Account Executive

Manager

• Be the go-to expert on Kong’s products, pricing models, and packaging options, providing accurate and strategic quoting support to the sales team.
• Partner with sales to find creative paths that satisfy customer needs without undermining deal economics for Kong.
• Drive the end-to-end deal process—from initial structure to signed contract—with a focus on minimizing cycle time and maximizing revenue.
• Handle non-standard, complex, or multi-solution deal requests, coordinating across business units to reach alignment.
• Serve as a central connector across legal, revenue, finance, and Product & Pricing teams—owning alignment across all of them on deal structure and contract language.
• Champion best practices that make the sales motion faster and more consistent across regions.

Deal Desk Manager

• Develop and execute sales strategies to target enterprise customers
• Own the entire sales cycle from prospecting to closing deals
• Collaborate with internal teams to ensure a seamless sales experience
• Identify customer pain points and deliver customized product demos
• Build and nurture relationships with C-level executives
• Lead account planning efforts to grow existing accounts
• Monitor and manage sales activities and results
• Stay updated on industry trends and competitor offerings
• Represent Kong with professionalism at industry events

• Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization)
• Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes
• Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes
• Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports
• Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.

Staff Engagement Manager

Engineer

• Partner directly with enterprise customers to design, build, and implement Kong-based solutions across cloud, hybrid, and on-premise environments.
• Lead hands-on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies.
• Build automation frameworks, migration tooling, custom integrations, and reusable accelerators to simplify customer adoption and modernization efforts.
• Drive migration initiatives from legacy API management platforms to Kong.
• Work closely with customer developers, platform teams, architects, security teams, and executives to solve complex technical and operational challenges.
• Develop production-grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling as part of customer engagements.
• Collaborate with Kong Product and Engineering teams to influence roadmap priorities based on real-world customer feedback and implementation learnings.
• Create reusable best practices, technical assets, reference architectures, documentation, and design patterns to scale delivery excellence across the organization.
• Support strategic customer initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation.

Forward Deployed Engineer

Business Development Rep

• Build and sustain a high-performance culture where ADRs are motivated, engaged, and supported in their career growth.
• Directly manage a team of ADRs, providing coaching, enablement, and career readiness training to prepare them for AE roles and beyond.
• Own your team’s contribution to EMEA pipeline targets, ensuring consistent attainment of meetings, opportunities, and conversions.
• Partner closely with AEs, Marketing, and RevOps to ensure effective territory coverage, messaging alignment, and lead conversion.
• Leverage proven methodologies and playbooks to optimize performance, while tailoring strategies to Kong’s unique positioning.
• Deliver regular call reviews, pipeline coaching, and AE-readiness programs to accelerate ADR development.
• Track KPIs, analyze team performance, and implement process improvements to maximize efficiency and results.
• Drive effective use of Salesforce, Outreach, LinkedIn Sales Navigator, and other prospecting tools.

Manager, EMEA Account Development

Product Designer

• Design exceptional experiences: Design experiences that our customers need and love. Lead complex projects from early concepting to final UI design, while upholding our design standards and design system. Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability.
• Champion customers: Take time to understand our customers, their jobs-to-be-done, and infuse this understanding into your work and that of others. Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers.
• Drive alignment: Solicit diverse perspectives, early and often, to strengthen your work. Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress.
• Demonstrate ownership: Proactively educate people outside of the design team on the best way to work together. Be clear about your priorities and level of urgency. Keep people informed about your progress, risks, and changes to timelines. Take initiative to improve our team and its practices.
• Level others up: Role model best practices and mentor junior members of the design team.

Staff Product Designer – Dev Portal

• Develop and execute sales strategies to target enterprise customers
• Own the entire sales cycle, from prospecting to closing deals
• Collaborate with internal teams for seamless sales experience
• Identify customer pain points and deliver customized product demos
• Build relationships with C-level executives
• Monitor and manage sales activities and results
• Stay updated on industry trends
• Contribute to business growth initiatives
• Represent Kong with professionalism at industry events

Enterprise Account Executive – Northeast

• Work with the Sales team to develop and lead inbound and outbound campaigns from idea generation through to qualified call
• Develop strong sales and product knowledge and interact with IT and business decision-makers via telephone, video, LinkedIn, and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success
• And any additional tasks required by the manager

Account Development Representative

Product Manager

• Lead the product and systems work behind how Konnect makes money
• Act as the product owner of Konnect's commercial operating layer
• Set multi-year direction for pricing, metering, entitlements, and invoicing
• Build entitlements model determining customer access within Konnect
• Translate pricing and packaging decisions into production reality
• Run event pipeline, aggregation layer, and reporting experiences for usage visibility
• Own self-service onboarding and subscription lifecycle management processes
• Connect enterprise sales and channel motions to the billing stack
• Automate provisioning and fulfillment processes to improve efficiency
• Define health metrics for the domain and hold the team accountable for results

Senior Staff Product Manager

• Own the strategy and narrative.
• Set the roadmap.
• Own competitive positioning.
• Lead go-to-market.
• Drive cross-team alignment.
• Shape the open source strategy.
• Drive the product.

Staff Site Reliability Engineer – Project Volcano

SRE 2, Managed Gateways

Enterprise Account Executive

Deal Desk Manager

Enterprise Account Executive

Staff Engagement Manager

Forward Deployed Engineer

Forward Deployed Engineer

Manager, EMEA Account Development

Staff Product Designer – Dev Portal

Enterprise Account Executive – Northeast

Account Development Representative

Account Development Representative

Senior Staff Product Manager

Principal Product Manager – Open Meter & Billing