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Kong Inc.

Forward Deployed Engineer

Kong Inc.

Forward Deployed Engineer facilitating API management solutions for strategic clients at Kong. Collaborating with engineering teams to resolve complex technical issues and ensure customer success.

Posted 6/10/2026full-timeRemote • 🇮🇹 ItalySeniorLeadWebsite

Tech Stack

Tools & technologies
AWSAzureCloudDistributed SystemsDockerGoGoogle Cloud PlatformJavaScriptKubernetesLuaMicroservicesOpen SourcePython

About the role

Key responsibilities & impact
  • Architect and implement advanced API gateway and service mesh solutions with enterprise clients.
  • Lead technical deep-dive sessions, workshops, and proof-of-concepts.
  • Drive the resolution of critical customer technical issues in collaboration with engineering and product teams.
  • Own the technical success of strategic customer accounts from pre-sales engagement through post-implementation.
  • Influence product roadmap by capturing critical customer feedback.
  • Mentor junior engineers and technical account managers.

Requirements

What you’ll need
  • 7+ years of experience in a customer-facing technical role, ideally within an enterprise software environment.
  • Deep expertise with API lifecycle management, microservices architectures, and distributed systems.
  • Strong command of cloud-native technologies, including Kubernetes, Docker, and public cloud platforms (AWS, Azure, GCP).
  • Proficiency in programming/scripting languages such as Golang, Python, Lua, or JavaScript.
  • Experience with Open Source, APIs, or Infrastructure.
  • Demonstrated ability to troubleshoot complex technical issues.

Benefits

Comp & perks
  • Opportunity to work with cutting-edge API management and service connectivity solutions.
  • Mentorship and technical excellence culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
API lifecycle managementmicroservices architecturedistributed systemsKubernetesDockerAWSAzureGCPGolangPython
Soft Skills
leadershipmentoringcustomer engagementtechnical problem-solvingcollaborationcommunicationinfluencingworkshop facilitationtechnical deep-divecustomer feedback capture