Kong Inc.

Full-stack Engineer

• Contributing to the development and maintenance of Kong’s Gateway Operator and Ingress Controller to ensure reliability and performance.
• Delivering assigned tasks that meet acceptance criteria, working on problems of moderate scope where analysis requires a review of a variety of factors.
• Writing readable, maintainable, and adequately tested code in Golang while ensuring code quality through automated testing and participating in peer reviews.
• Collaborating with cross-functional teams (engineering, product, DevOps) to build new features and build productive internal working relationships.
• Contributing to the design of components within a larger system, understanding the trade-offs of different approaches and articulating your reasoning.
• Debugging and solving problems within your area of the codebase, exercising judgment within defined procedures and practices.
• Engaging with the open-source community under the guidance of senior team members.

Software Engineer – Kubernetes

Recruitment

• Architect and drive specialised sourcing strategies to secure world-class, typically hard-to-find, talent for senior-level roles
• Serve as a talent consultant to executives and senior leadership
• Proactively build and maintain a hyper-focused pipeline of passive candidates
• Conduct thorough screenings and interviews to assess candidates' technical skills and cultural fit
• Maintain meticulous job postings and candidate data within our Applicant Tracking System (ATS)

Senior Technical Talent Acquisition

People Operations

• Execute daily HR operations and manage employee data within HRIS platforms (e.g., Workday).
• Ensure high standards of data accuracy and system integrity.
• Manage the end-to-end employee lifecycle for Americas employees, including onboarding, role changes, and offboarding.
• Coordinate with cross-functional teams to ensure seamless employee experiences.
• Support and administer benefits programs across the US and broader Americas region.
• Act as a key point of contact for employee queries and vendor coordination.
• Ensure compliance with US labor laws (e.g., FLSA, EEOC regulations) and applicable regional regulations across the Americas.
• Support audits and maintain accurate documentation in line with company policies.
• Deliver responsive and high-quality HR support to employees across US time zones(9pm-6am IST).
• Build trust through professionalism, confidentiality, and timely communication.
• Drive continuous improvement in HR processes to enhance efficiency and scalability.
• Generate insights through HR data, audits, and reporting.

People Operations Specialist

• Manage day-to-day HR operations and maintain accurate employee records across HR systems (e.g., Workday).
• Own end-to-end employee lifecycle processes including onboarding, internal movements, and offboarding.
• Administer regional benefits programs (India/APAC) and act as the first point of contact for employee queries.
• Ensure adherence to local labor laws and internal HR policies.
• Provide timely, empathetic, and confidential support for employee queries.
• Identify opportunities to improve HR processes and enhance employee self-service.

People Operations Specialist – APAC

Solutions Engineer

• Engage with executive leadership, as well as senior AI stakeholders in Kong’s prospects’ and customers’ organizations to help craft their AI journey with Kong technologies.
• Stay at the bleeding edge of AI developments and work with Solution Engineers, and the product management organization to surface market feedback and influence product direction.
• Assist with technical discovery sessions, architecture reviews, and executive-level presentations with clients, translating business requirements into concrete platform solutions.
• Apply expertise in AI/ML technology and tooling — including agentic AI, AI orchestration frameworks, and agent-building — to guide customers on integrating AI capabilities into their API infrastructure.
• Support proof-of-concept exercises and custom technical demonstrations that showcase Kong's capabilities.
• Mentor junior Solutions Engineers and actively contribute to the team's shared technical knowledge base.
• Manage multiple concurrent engagements with strong project discipline, delivering results against defined timelines and commitments.
• Communicate complex technical concepts with clarity and precision to both engineering audiences and executive stakeholders.
• Build and maintain demonstration tooling and environments.
• Produce compelling collateral on AI topics including demos, webinars, documents, and white papers.

Specialist Solutions Engineer – AI Focus

Frontend Engineer

• Build and maintain web pages and reusable component templates using Next.js, TypeScript, and modern CSS.
• Architect, develop, and enhance CMS integrations, including content modeling, workflows, and scalable PayloadCMS structures.
• Optimize website performance, accessibility, responsiveness, and cross-browser compatibility.
• Develop and maintain CI/CD pipelines (e.g., GitHub Actions) and streamline deployment workflows.
• Contribute to infrastructure and hosting strategies, ensuring CMS and back-end systems effectively support front-end performance.
• Partner with designers and back-end engineers to deliver cohesive, full-stack solutions and exceptional user experiences.
• Diagnose and resolve production issues using observability and monitoring tools to maintain system reliability and data integrity.
• Improve and enforce code quality through automated testing (unit, integration, functional, and visual testing) and thorough documentation.
• Participate in architectural planning, emphasizing scalability, maintainability, and reusability in web and CMS systems.
• Mentor junior engineers on front-end best practices and CMS integration patterns, fostering knowledge sharing across the team.

Senior Web Engineer

Business Development Rep

• Work with the Sales team to develop inbound and outbound campaigns from idea generation through to qualified call
• Develop strong sales and product knowledge and interact with IT and business decision-makers via telephone, video, LinkedIn, and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success
• And any additional tasks required by the manager

Account Development Representative, French Speaking

• Identify and qualify new opportunities for the sales organization
• Develop inbound and outbound campaigns from idea generation through to qualified call
• Develop strong sales and product knowledge
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives
• Invest in your self-development

Account Development Representative, German Speaking

Director

• Lead a Global Team: Directly manage a Manager and a global team of 15 CSMs (and growing), fostering a culture of technical excellence and proactive customer advocacy within the Commercial segment.
• Low-Touch Strategy Development: Design and execute a sophisticated "one-to-many" CS strategy. You will move away from manual intervention toward a scalable model that maintains high engagement through innovation.
• Scaled Digital Journeys: Build end-to-end digital customer lifecycles. You will automate onboarding and adoption paths to accelerate "Time to Value" (TTV) milestones for thousands of users.
• AI-Enhanced Customer Experience: Act as a pioneer in the "new age" of CS. Identify and implement AI-driven tools and workflows to provide a personalized, high-touch feel at a massive scale.
• Scale-Focused Content Strategy: Shift the paradigm from manual support to a digital-first resource engine. Lead the creation of automated webinars, interactive documentation, and self-service hubs.
• Value-to-Utilization Alignment: Monitor the health of the commercial base to identify and bridge "Value Debt." You will ensure that customer technical utilization directly translates into realized business outcomes to prevent churn.
• Strategic Forecasting: Partner closely with the Renewals Manager to develop precise annual and quarterly forecasts, driving higher retention and expansion rates across the scaled segment.

Director, Global Scaled CS

Events

• Partner with the Director of Global Revenue Programs to build strategic revenue events
• Develop the Annual Sales Kickoff (SKO) into a year-round campaign
• Lead, manage, and execute multiple complex, cross-functional projects
• Manage and develop the annual Revenue Events calendar
• Own the setup of projects using PM tools, creating templates, and maintaining documentation
• Lead full budget management and expense reconciliation

Revenue Events Manager

• Identify and qualify new opportunities for the sales organization
• Generate a pipeline quickly and effectively
• Achieve a good discovery and qualification
• Collaborate with the Sales team to develop inbound and outbound campaigns
• Develop strong sales and product knowledge
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with the marketing team and Account Executives

Account Development Representative – S2

SDET

• Help build an engineering culture that enables quality in all software feature development teams across the company.
• Develop and execute comprehensive test strategies for platform services including authentication, authorization, search, notifications, and audit logging systems.
• Design and implement automated testing frameworks for backend services, APIs, and distributed systems.
• Make frequent contributions to our test automation harness as part of the continuous integration pipeline.
• Design test cases and execute various tests, including functional, integration, end-to-end, security, load, and performance testing for high-availability platform services.
• Build tools and frameworks to support automated testing, chaos engineering, and performance testing of our platform infrastructure.
• Develop and maintain security testing practices for authentication and authorization systems, including penetration testing and vulnerability assessments.
• Interact and participate in meetings with key stakeholders, team members, and internal users regarding timelines and technical issues.
• Mentor and guide other Quality Engineering team members and technical and non-technical staff members.
• Collaborate with SRE and DevOps teams to implement observability and monitoring for test environments.

Senior Software Development Engineer in Test

Manager

• Own the day-to-day creation, quality, and continuous improvement of our marketing web experiences on konghq.com.
• Build, publish, and maintain marketing content in Payload CMS.
• Ensure pages are visually accurate, functional, and aligned with design specifications.
• Maintain consistency and quality across all marketing web properties.
• Set up and manage A/B tests in VWO.
• Implement test variations using CSS and JavaScript where needed.
• Monitor experiments and collaborate on interpreting results.
• Apply custom HTML, CSS, and JavaScript to resolve layout, styling, or interaction issues.
• Make incremental, high-quality improvements within the existing web codebase.
• Document workflows, standards, and best practices for CMS content and experimentation.
• Train and support marketing stakeholders in building and maintaining their own content.

Web Experience Manager

Engineering Manager

• Build and lead high-performing engineering teams that consistently deliver results.
• Attract, mentor, and retain top engineering talent, fostering growth and development across Kong's engineering organisation.
• Own the end-to-end technical success of your engineering teams, ensuring industry-leading security, quality, performance, and reliability.
• Architect and operate software systems to maintain 99.99% SLA or higher reliability.
• Play a pivotal role in shaping the technical direction for the API Ops and UI teams by driving innovation.
• Collaborate closely with product leadership to define and refine strategy, roadmap, and objectives for managed gateways, ensuring alignment between engineering efforts and business goals.
• Oversee multiple agile workstreams simultaneously to ensure the timely execution of projects and initiatives.
• Interface directly with customers and field teams to understand use cases, pain points, and opportunities for innovation; incorporate this feedback into product improvements.
• Own key objectives that directly impact business outcomes, contributing to enhanced revenue growth for Kong.

Engineering Manager – API Ops, UI

Customer Success Manager

• Engage with customers primarily through inbound requests.
• Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges, and risk factors
• Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions
• Periodic review of Kong implementation through health checks
• Understand, advocate, and document the customer’s use case, architecture, and roadmap
• Work with customers to explore new use cases and expand Kong’s API platform usage
• Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner
• Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input
• Effectively manage the tracking and resolution of customer escalations on behalf of products and services
• Manage customer accounts with Kong’s customer maturity model framework
• And any additional tasks required by the manager.