Kong Inc.

Solutions Engineer

• Lead technical discussions and presentations with enterprise clients, understanding their architectural requirements and business needs.
• Experience in AI and closely following AI trends and applications, preference is for those who already embarked or started on their AI journey with orchestration tools, Agentic AI and agents building.
• Solid understanding of Kafka.
• Solid understanding of APIs and software development.
• Develop and implement proof-of-concept projects and custom demonstrations that showcase Kong's capabilities in System Integration, Continuous Integrations, and Continuous Delivery environments.
• Provide expert guidance on SRE Observability strategies, helping customers monitor and optimize their API infrastructure.
• Utilize your proficiency in Linux, Docker, and Git to troubleshoot complex technical issues and provide advanced support.
• Drive the adoption of Automation Technology within customer environments, enabling efficient API lifecycle management.
• Collaborate with sales, product, and engineering teams to provide market feedback and contribute to product development.
• Mentor junior solutions engineers and contribute to the team's technical knowledge base.
• Manage multiple projects concurrently, demonstrating strong Project Management skills and delivering results within deadlines.
• Effectively communicate complex technical concepts to both technical and non-technical audiences through exceptional Technical Communication.

Staff Solutions Engineer

Account Executive

• Develop and execute sales strategies to target enterprise customers
• Own the entire sales cycle, from prospecting to closing deals
• Collaborate with internal teams to ensure a seamless sales experience
• Identify customer pain points and align solutions to address these
• Build and nurture relationships with C-level executives
• Lead account planning efforts by researching potential customers
• Monitor and manage sales activities and results
• Stay updated on industry trends, competitor offerings, and market changes
• Contribute to business growth initiatives

Enterprise Account Executive

Systems Engineer

• Define our visual language
• Own the visual design direction of our design system
• Sweat the details
• Keep the system meticulously organized and documented
• Build in accessibility from the start
• Own the evolution of our design tokens, color themes, and foundational styling
• Design and maintain page templates and layout patterns
• Partner with our Design Technologist
• Be accountable to the real, live product
• Run office hours, be engaged in critiques
• Write clear guidance and examples
• Help designers navigate ambiguous situations
• Mentor and coach designers across the team
• Actively track down drift between the system and what's shipped

Senior Staff Product Designer, Design Systems

Administrative Assistant

• Own and manage complex, multi-time-zone calendars for US, EMEA & APJ Sales leaders
• Proactively anticipate scheduling conflicts and resolve them with minimal disruption
• Prioritize meeting requests in alignment with leadership priorities and rhythms
• Coordinate across internal and external stakeholders to schedule meetings efficiently
• Arrange end-to-end domestic and international travel including flights, hotels, ground transportation, and visas
• Build detailed itineraries and travel briefs that minimize friction for leaders on the road
• Monitor travel disruptions and proactively adjust arrangements as needed
• Ensure compliance with company travel policies
• Prepare, submit, and track expense reports on behalf of supported leaders
• Ensure timely submission and policy compliance
• Serve as the point of contact for expense-related follow-ups and reconciliations
• Serve as a primary point of contact and liaison on behalf of US, EMEA & APJ Sales leaders for routine administrative matters
• Handle correspondence, document routing, and information requests with professionalism and discretion.
• Maintain organized filing systems (digital and physical) for key documents and records.
• Support onboarding logistics for new team members joining US, EMEA & APJ Sales.
• Identify opportunities to improve administrative processes and bring forward solutions proactively.

Executive Administrative Assistant

Platform Engineer

• Design, develop, and maintain search infrastructure and query systems that power Kong's product discovery and analytics capabilities.
• Build and optimize notification services that deliver real-time alerts and updates across Kong's platform.
• Develop and enhance audit logging systems that capture, store, and query critical security and compliance data.
• Create MCP (Model Context Protocol) tools and integrations that extend platform functionality and enable new workflows.
• Architect and implement scalable, distributed backend services using Golang and modern cloud-native technologies.
• Collaborate with product managers, designers, and other engineers to define requirements and deliver high-quality features.
• Write clean, maintainable, well-tested code with comprehensive unit, integration, and end-to-end tests.
• Participate in code reviews, design discussions, and technical planning sessions.
• Optimize service performance, reliability, and scalability through profiling, monitoring, and iterative improvements.
• Contribute to the platform team's technical roadmap and help define architecture and best practices.
• Mentor junior engineers and contribute to a culture of engineering excellence.
• Participate in on-call rotation to ensure high availability of platform services.

Senior Software Engineer, Konnect Core Platform

Support Engineer

• Working with developers, platform teams, and technical leaders worldwide to troubleshoot complex issues and help them get the most out of Kong products and technologies.
• Leading technical investigations using logs, metrics, configuration, code, and customer context to understand the problem and drive it towards resolution.
• Collaborating with customers, teammates, Product, and Engineering to diagnose difficult issues, identify root causes, and recommend practical next steps.
• Taking ownership of high-impact and escalated support cases, ensuring communication is clear, timely, and appropriate for both technical and business stakeholders.
• Creating knowledge articles that complement our documentation and help customers better understand product behaviour, troubleshooting approaches, and real-world use cases.
• Sharing knowledge with other support engineers through mentoring, case reviews, technical enablement, and support-led documentation.
• Driving improvement within the support team by finding better ways to work, improving the tools we use, and raising the bar on the service we deliver to enterprise customers.
• Providing structured feedback to Product and Engineering based on customer issues, recurring support patterns, product gaps, and operational challenges seen in the field.

Staff Technical Support Engineer

Social Media Manager

• Write daily content across LinkedIn and Twitter/X for both the Kong brand and execs
• Develop recurring content formats, narratives, and POVs that build long-term audience equity
• Turn product launches, customer stories, internet moments, and internal thinking into high-performing posts
• Ghostwrite posts, threads, launch copy, and reactive commentary for leadership
• Help us kickstart our short-form video strategy
• Work closely with Product Marketing to sharpen messaging and positioning
• Study competitors to make sure we’re nothing like them
• Maintain a fast feedback loop around what works and what doesn't; experiment constantly with tone, format, visuals, and distribution
• Help build the culture internally: encourage and enable employees to show up on social themselves

Senior Social Media Specialist

Artificial Intelligence

• Work alongside senior team members to assess business workflows
• Build and iterate on AI automations and lightweight applications
• Participate in coaching sessions with business team members
• Maintain clear documentation for the tools and workflows
• Test AI tools before they go to users
• Track and report on business team members' AI skill development
• Research emerging AI tools and platforms
• Follow AI governance guidelines and collaborate with IT and Security