Kong Inc.

Systems Engineer

• Define our visual language
• Own the visual design direction of our design system
• Sweat the details
• Keep the system meticulously organized and documented
• Build in accessibility from the start
• Own the evolution of our design tokens, color themes, and foundational styling
• Design and maintain page templates and layout patterns
• Partner with our Design Technologist
• Be accountable to the real, live product
• Run office hours, be engaged in critiques
• Write clear guidance and examples
• Help designers navigate ambiguous situations
• Mentor and coach designers across the team
• Actively track down drift between the system and what's shipped

Senior Staff Product Designer, Design Systems

Administrative Assistant

• Own and manage complex, multi-time-zone calendars for US, EMEA & APJ Sales leaders
• Proactively anticipate scheduling conflicts and resolve them with minimal disruption
• Prioritize meeting requests in alignment with leadership priorities and rhythms
• Coordinate across internal and external stakeholders to schedule meetings efficiently
• Arrange end-to-end domestic and international travel including flights, hotels, ground transportation, and visas
• Build detailed itineraries and travel briefs that minimize friction for leaders on the road
• Monitor travel disruptions and proactively adjust arrangements as needed
• Ensure compliance with company travel policies
• Prepare, submit, and track expense reports on behalf of supported leaders
• Ensure timely submission and policy compliance
• Serve as the point of contact for expense-related follow-ups and reconciliations
• Serve as a primary point of contact and liaison on behalf of US, EMEA & APJ Sales leaders for routine administrative matters
• Handle correspondence, document routing, and information requests with professionalism and discretion.
• Maintain organized filing systems (digital and physical) for key documents and records.
• Support onboarding logistics for new team members joining US, EMEA & APJ Sales.
• Identify opportunities to improve administrative processes and bring forward solutions proactively.

Executive Administrative Assistant

Platform Engineer

• Design, develop, and maintain search infrastructure and query systems that power Kong's product discovery and analytics capabilities.
• Build and optimize notification services that deliver real-time alerts and updates across Kong's platform.
• Develop and enhance audit logging systems that capture, store, and query critical security and compliance data.
• Create MCP (Model Context Protocol) tools and integrations that extend platform functionality and enable new workflows.
• Architect and implement scalable, distributed backend services using Golang and modern cloud-native technologies.
• Collaborate with product managers, designers, and other engineers to define requirements and deliver high-quality features.
• Write clean, maintainable, well-tested code with comprehensive unit, integration, and end-to-end tests.
• Participate in code reviews, design discussions, and technical planning sessions.
• Optimize service performance, reliability, and scalability through profiling, monitoring, and iterative improvements.
• Contribute to the platform team's technical roadmap and help define architecture and best practices.
• Mentor junior engineers and contribute to a culture of engineering excellence.
• Participate in on-call rotation to ensure high availability of platform services.

Senior Software Engineer, Konnect Core Platform

Support Engineer

• Working with developers, platform teams, and technical leaders worldwide to troubleshoot complex issues and help them get the most out of Kong products and technologies.
• Leading technical investigations using logs, metrics, configuration, code, and customer context to understand the problem and drive it towards resolution.
• Collaborating with customers, teammates, Product, and Engineering to diagnose difficult issues, identify root causes, and recommend practical next steps.
• Taking ownership of high-impact and escalated support cases, ensuring communication is clear, timely, and appropriate for both technical and business stakeholders.
• Creating knowledge articles that complement our documentation and help customers better understand product behaviour, troubleshooting approaches, and real-world use cases.
• Sharing knowledge with other support engineers through mentoring, case reviews, technical enablement, and support-led documentation.
• Driving improvement within the support team by finding better ways to work, improving the tools we use, and raising the bar on the service we deliver to enterprise customers.
• Providing structured feedback to Product and Engineering based on customer issues, recurring support patterns, product gaps, and operational challenges seen in the field.

Staff Technical Support Engineer

Social Media Manager

• Write daily content across LinkedIn and Twitter/X for both the Kong brand and execs
• Develop recurring content formats, narratives, and POVs that build long-term audience equity
• Turn product launches, customer stories, internet moments, and internal thinking into high-performing posts
• Ghostwrite posts, threads, launch copy, and reactive commentary for leadership
• Help us kickstart our short-form video strategy
• Work closely with Product Marketing to sharpen messaging and positioning
• Study competitors to make sure we’re nothing like them
• Maintain a fast feedback loop around what works and what doesn't; experiment constantly with tone, format, visuals, and distribution
• Help build the culture internally: encourage and enable employees to show up on social themselves

Senior Social Media Specialist

Artificial Intelligence

• Work alongside senior team members to assess business workflows
• Build and iterate on AI automations and lightweight applications
• Participate in coaching sessions with business team members
• Maintain clear documentation for the tools and workflows
• Test AI tools before they go to users
• Track and report on business team members' AI skill development
• Research emerging AI tools and platforms
• Follow AI governance guidelines and collaborate with IT and Security

AI Enablement Specialist – FE

Full-stack Engineer

• Architect and own the end-to-end full-stack surfaces of the marketplace loop
• Design the foundational agent-native user experience
• Scale and protect the transaction infrastructure
• Drive cross-functional execution across Kong's engineering ecosystem
• Lead architectural design reviews and champion a zero-technical-debt culture
• Mentor engineers across the organization
• Own the technical lifecycle completely

Senior Staff Software Engineer – Agent Marketplace

• Work alongside senior team members to assess business workflows and identify where AI tools could improve work.
• Build and iterate on AI automations and applications based on team feedback.
• Participate in coaching sessions with business team members.
• Maintain clear documentation for tools and workflows.
• Test AI tools before they go to users.
• Track and report on business team members' AI skill development.
• Research emerging AI tools and platforms applicable to Kong's business.
• Follow Kong's AI governance guidelines and collaborate with IT and Security.

AI Enablement Specialist

Account Executive

• Drive Federal expansion: Develop and execute a Federal go-to-market strategy that targets key DoD, IC, and Civilian agencies to drive new revenue and sustainable account growth.
• Own the full sales cycle: Manage all stages of the sales process — from opportunity identification and outreach through capture, negotiation, and close — while consistently meeting or exceeding Federal revenue targets.
• Engage with ecosystem partners: Work closely with systems integrators, resellers, and contract vehicle partners to accelerate deal velocity and ensure compliance with Federal acquisition processes.
• Build trusted relationships: Establish and maintain strong executive and program-level relationships with mission owners, technical leads, and contracting officers across accounts.
• Collaborate internally: Partner with Product, Federal Solutions Engineering, Customer Success, Marketing, and Legal to deliver seamless customer experiences and ensure alignment to mission needs.
• Strategic account planning: Research target agencies, identify mission priorities and funding streams, and build comprehensive capture strategies that position Kong as a modernization partner.
• Pipeline management: Maintain disciplined pipeline development and forecasting in Salesforce, providing accurate visibility to leadership.
• Stay informed on policy and technology: Track Federal IT initiatives to align Kong’s value proposition with agency priorities.
• Represent Kong Federal: Act as a brand ambassador at industry and government events to expand awareness and foster new relationships.

Enterprise Account Executive – Public Sector

• Architect and own the end-to-end full-stack surfaces of the marketplace loop
• Design the foundational agent-native user experience
• Scale and protect the transaction infrastructure by building high-reliability pipelines
• Drive cross-functional execution across Kong's engineering ecosystem
• Lead architectural design reviews
• Mentor engineers across the organization
• Own the technical lifecycle completely by writing clear engineering documentation

Staff Engineer – Agent Marketplace

Revenue Operations

• Build out and manage the day-to-day operations of Kong's Executive Briefing Program, creating a best-in-class experience for strategic customer and prospect engagements.
• Develop and manage a structured Executive Sponsorship Program that aligns senior Kong leaders with key accounts to deepen relationships and accelerate revenue.
• Build and manage a program that cultivates relationships between Kong's investor community, supporting pipeline and growth objectives.
• Serve as a key supporting contributor to SKO planning and execution, owning the following areas; overall design elements for the program, including; venue, production and web design; build and maintain registration website; responsible for registration flow and attendee support.
• Serve as a key supporting contributor to Silverback planning and execution, owning the following areas; overall design elements for the program; build and maintain registration website; responsible for registration flow and attendee support.
• Support the planning and coordination of Quarterly Business Reviews for the CRO organization, ensuring alignment on agenda, logistics, and materials.
• Support the operating rhythm for the CRO organization, managing scheduling, calendar coordination, and administrative support to keep the organization running efficiently.
• Manage the facilitation and fulfillment of employee gift programs, including recognition moments, milestones, and company-wide gifting initiatives tied to the revenue organization.

Senior Revenue Program Manager

• Lead features and initiatives that cross team boundaries, collaborating with your counterparts in other regions and other teams to deliver best-in-class solutions.
• Design, implement, and maintain microservices and APIs that power API discoverability & management.
• Support your team's services in production by participating in an on-call rotation.
• Write automated tests to ensure the behavior of the code and avoid regressions.
• And any additional tasks required by your manager.

Senior Software Engineer

DevOps Engineer

• Own reliability for Volcano end-to-end: Define and drive SLOs, error budgets, and incident response practices for all Volcano services — edge deployments, managed Postgres, auth, realtime, storage, and the control plane.
• Architect the platform's infrastructure: Design and build the multi-region Kubernetes infrastructure, networking, and data plane that powers Volcano's edge deployment pipeline and backend-as-a-service capabilities.
• Build the GitOps and CI/CD backbone: Establish deployment automation, canary pipelines, and preview environment provisioning using ArgoCD, Helm, and Terraform/Terragrunt — setting patterns the broader team will follow.
• Scale managed data services: Design, operate, and harden multi-tenant PostgreSQL clusters, Redis caching layers, and object storage — with a focus on data isolation, performance, and disaster recovery.
• Drive observability from day one: Instrument every Volcano service with meaningful SLIs; build dashboards, alerts, and runbooks using Datadog, Prometheus, and Grafana before services go live, not after incidents.
• Lead cross-functional reliability work: Collaborate with the OCTO team, product engineering, and security to bake reliability and compliance into Volcano's architecture — not bolt it on later.
• Set SRE culture and standards: Mentor engineers across Volcano's contributing teams on reliability principles; lead postmortems, define on-call practices, and build a blameless engineering culture.
• Evaluate and adopt emerging technologies: Given Volcano's greenfield nature, evaluate and make architectural decisions on edge runtimes, serverless compute, vector databases, and AI-native infrastructure components.

Staff Site Reliability Engineer – Volcano

• Sell the Kong Enterprise Platform to Central Government and broader public sector customers
• Meet individual quota and objectives
• Take ownership of your territory, understanding and navigating government procurement processes
• Provide account leadership and direction in the pre- and post-sales process
• Ability to travel to customer and partner sites as required (30% - 50%)

Strategic Account Executive – Central Government

Program Manager

• Serve as the primary point of contact for clients in regard to their professional services engagement, building and maintaining strong relationships.
• Understand client needs, expectations, and strategic objectives to ensure alignment with service delivery.
• Lead the planning, coordination, and execution of professional services projects.
• Collaborate with project teams to define scope, objectives, deliverables, and timelines.
• Allocate and manage resources effectively to ensure project delivery within scope, budget, and timeline constraints.
• Identify and address resource gaps or challenges proactively.
• Implement and maintain quality assurance processes to ensure the delivery of high-quality services.
• Conduct regular project reviews to assess performance, identify areas for improvement, and implement corrective actions.
• Identify potential risks and issues related to service delivery and develop proactive mitigation strategies.
• Monitor project progress and implement corrective actions to address any deviations from the plan.
• Provide regular updates to clients on project status, milestones achieved, and any potential issues.
• Manage client expectations and address concerns promptly to ensure a positive client experience.
• Drive continuous improvement initiatives to enhance service delivery processes and methodologies.