Staff Solutions Engineer – Commercial

Kong Inc.

Staff Solutions Engineer at Kong driving API and AI connectivity for innovative enterprises. Engage with clients to enhance their transition to high-performance, cloud-native ecosystems.

Posted 6/9/2026full-timeRemote • California • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

CloudDockerKubernetesOpen Source

About the role

Key responsibilities & impact

Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
Understand customer requirements and how the Kong platform can help.
Support PoCs throughout the entire evaluation process.
Ensure 100% customer satisfaction across assigned set of accounts.
Prioritize customer needs and coordinate with support, product, and engineering teams.
Create technical documentation for DevOps, implementations, and services engagements.
Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.

Requirements

What you’ll need

7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
Solid understanding of cloud computing trends and open source business models
Experience with Docker/Kubernetes and other cloud native platforms.
Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIDockerKubernetesCI/CDcloud computingAILLM technologiestechnical documentationDevOpsSaaS

Soft Skills

customer satisfactioncustomer needs prioritizationcoordinationcommunicationsupportsales supporttechnical understandingproblem-solvingcollaborationmarketing support