Keeper Security, Inc.

Account Executive

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned strategic accounts
• Build strong relationships and interact with executives and C-Level customer contacts
• Work with strategic SLED clients to manage and negotiate contract renewals, cross-sells and upsells
• Expand SLED Accounts across other business units and geographies
• Use Strategic selling motions to create meaningful relationships across existing and new teams with an account
• Work with clients to establish business and technical goals & potential via regular technical discussions and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Strategic Account Executive & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas
• Champion and participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are supported and successful
• Create and present technical solutions to the C-Suite and executive boards
• Travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company

Strategic Account Executive

Content Marketing Manager

• Support the creation of product-focused video content, including feature walkthroughs, product demos, launch content and educational videos
• Assist in producing content that explains new features and products in a clear, engaging and user-friendly way
• Help maintain and expand product education content, including video series such as Keeper 101
• Partner with Product, Design, Marketing and Communications teams to develop multimedia content aligned with business and brand goals
• Coordinate with the design team on animation, motion graphics and visual assets to support video production
• Assist with script writing, storyboarding and content planning for video and multimedia projects
• Help manage content production timelines, feedback rounds and asset organization across multiple projects
• Edit and refine video content to ensure consistency, clarity and quality
• Support updates to existing product content as features and messaging evolve
• Contribute to other product content initiatives and special projects as assigned
• Leverage approved AI tools and other technology resources to improve efficiency, productivity and quality of work, in accordance with company policies and security standards

Associate Product Content Specialist

SLED Strategic Account Executive

• Manage the income tax compliance and tax provision process, including quarterly and annual preparation and analysis of the ASC 740 provisions in support of our tax, accounting and financial reporting processes
• Work closely with the tax and accounting teams to ensure accurate and timely financial reporting of income taxes in compliance with ASC 740
• Assist in the review of the federal consolidated tax return and supporting statements and disclosures
• Research new tax developments to advise on risks and opportunities; proactively, reactively, and on an as directed basis
• Prepare and maintain detailed working papers, including but not limited to depreciation schedules and book-to-tax adjustments; reconciliation of income tax liabilities and reviewing other tax-related adjustments; deferred tax assets and liabilities; uncertain tax positions, and tax disclosures for financial statements
• Coordinate with external CPA firm regarding federal, state, and local corporate income tax returns
• Develop, maintain, and update income tax department policies, processes, and procedures
• Maintain compliance with federal, state, and local income tax laws, as well as the company’s tax calendar
• Prepare tax account reconciliations; propose journal entries to support the month-end close process
• Assist in responding to income tax audits, inquiries, and notices from revenue authorities
• Identify areas to bring efficiency to the income tax reporting process, including automation initiatives related to tax
• Review, prepare and file sales tax returns across multiple jurisdictions on a monthly, quarterly, and annual basis
• Assist with business license renewals and other miscellaneous tax-related filings
• Participate in special projects as needed
• As allowed by applicable law, a willingness and ability to perform late night, weekend or holiday coverage due to year end, quarterly and monthly close requirements

Tax Associate

Customer Support

• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
• Recognize, document, and alert management of trends in customer calls, chats or emails
• Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
• Apply a positive and professional attitude and image for all customers and stakeholders
• Maintain quality in a fast-paced environment
• Ability to uphold company policy and procedures
• Maintain confidential data and and customer information
• Follow outlined procedures as they pertain to support team guidelines
• Ability and drive to perform other core role functions as assigned by management

Consumer Support Specialist – Weekend Shift

Security Engineer

• Support and execute security incident response activities, including triage, investigation support, containment coordination, lessons learned, and corrective action tracking
• Develop and maintain incident response playbooks, runbooks, and escalation paths; participate in and help run tabletop exercises
• Operate and improve enterprise security controls and tooling (e.g., endpoint protection/EDR, SaaS security controls, email security, access control workflows), ensuring reliable configuration and ongoing effectiveness
• Partner with Observability Engineering to ensure security-relevant telemetry is available for investigations and response (without owning SIEM/telemetry platform administration)
• Partner with Vulnerability Management to drive remediation execution, validate fixes where appropriate, and reduce repeat findings through hardening and control improvements
• Coordinate security investigations with DevOps, IT, and Engineering teams; track actions through to closure and document outcomes
• Support access governance and least-privilege initiatives, including periodic access reviews, privileged access workflows, and secure authentication controls
• Create and maintain security documentation for processes, controls, and operational procedures to enable consistency across teams and geographies
• Assist with security control evidence and operational readiness activities for compliance frameworks (e.g., SOC 2, ISO 27001, FedRAMP/GovRAMP, NIST 800-53) in partnership with Compliance and platform teams
• Identify opportunities for automation to improve security operations efficiency (ticketing workflows, control checks, integrations, scripting)

Information Security Engineer

• Qualify and respond promptly to inbound leads, ensuring a strong first impression of Keeper’s MSP program and products
• Manage day-to-day partner requests for pricing, training, and renewals while identifying expansion and cross-sell opportunities
• Conduct engaging virtual demos that articulate Keeper’s value in cybersecurity, password management, and privileged access solutions
• Research and reach out to potential MSP, MSSP, and Telco partners to generate new pipeline and drive program adoption
• Work in tandem with the ISR 2 to transition growing accounts to strategic management while maintaining territory continuity
• Participate in sales training and enablement activities to build expertise in Keeper’s portfolio and develop into a future ISR 2
• Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline status, and forecast accuracy
• Ability to travel to and from customer meetings (locally, nationally, and potentially internationally) & rent and/or operate a vehicle on behalf of the company

Inside Sales Representative, SMB, MSP

Account Manager

• Responsible for the day-to-day recruitment and relationship management of channel partners to include value added resellers, distributors, systems integrators and strategic software partners (primarily in Italy and Spain)
• Act as a liaison between Keeper and assigned channel partners
• Communicate with English and Italian speaking clients (Spanish in addition is preferred), both verbal and written
• Build, maintain, and manage relationships with current and prospective channel partners
• Establish productive, professional relationships with key sales and channel personnel in assigned partner accounts
• Coordinate the involvement of Keeper personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations
• Sell through partner organisations to end users in coordination with partner sales resources
• Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
• Manage direct/channel conflict by fostering excellent communication between the channel and direct sales teams
• Ensure partner compliance with Channel Partner programs and agreements
• Participate in a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
• Identify partner GTM &/or services offerings; working with partner sales resources, marketing, etc. develop & launch offerings to point of incremental joint revenue achievement
• Build relationships with technology vendors to identify mutual greenfield opportunities with shared partners
• Maintain channel opportunity registrations in Salesforce.com and assist the direct sales team in closing channel generated leads
• Plan and execute on Channel Marketing activities and events to support brand awareness and demand generation with the Strategic Partner group
• Ability to travel to and from customer meetings (locally, nationally, and potentially internationally) & rent and/or operate a vehicle on behalf of the company.

Channel Account Manager, Italy, Spain

• Responsible for the day-to-day management, growth and recruitment of named MSP distribution partners
• Act as a liaison between Keeper and assigned MSP distributors
• Build, maintain and manage relationships with current and prospective named MSP distribution accounts
• Establish productive, professional relationships with key sales, channel, marketing and executive personnel in assigned accounts
• Drive pipeline and revenue growth through strategic MSP distribution partners, including partners such as Pax8
• Identify, recruit and acquire new named MSP distributors to expand Keeper’s MSP distribution footprint
• Coordinate the involvement of Keeper personnel, including support, service and management resources, in order to meet partner performance objectives and expectations
• Meet assigned targets for profitable sales volume and strategic objectives
• Develop and execute business plans with named MSP distributors that include revenue targets, enablement goals, marketing initiatives and critical milestones
• Partner with Keeper distribution team to align on goals and go-to-market strategies that cover both traditional and MSP distributors
• Identify MSP distribution go-to-market and service offerings; working with partner sales, marketing and technical resources to develop and launch offerings that drive incremental joint revenue
• Manage direct/channel conflict by fostering excellent communication between distribution partners and direct sales teams
• Ensure partner compliance with Channel Partner programs and agreements
• Build relationships with technology vendors to identify mutual greenfield opportunities with shared partners
• Maintain partner opportunity registrations in Salesforce.com and assist the direct sales team in closing partner-generated leads
• Plan and execute channel marketing activities and events to support brand awareness and demand generation with MSP distributors
• Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company

Senior Distribution Account Manager, MSP

• Collaborate with senior leadership to develop and implement the company’s federal advocacy strategy
• Lead the execution of government affairs initiatives aligned with Keeper’s business objectives and policy priorities
• Build and maintain relationships with government officials, lawmakers, lobbyists and external stakeholders
• Monitor key legislative dates and deadlines, create a strategic calendar that aligns with goals, and execute the plan effectively, ensuring resources are allocated and tasks are completed on time
• Identify and pursue opportunities for strategic partnerships with third-party stakeholder organizations, and manage ongoing relationships with these groups
• Manage special projects related to government affairs, including policy research, stakeholder engagement, public relations and the development of advocacy materials, providing strategic recommendations
• Develop policy communications, including position papers, legislative proposals, briefing materials, and memos, ensuring clarity and effectiveness in messaging
• Collaborate with cross-functional teams, including public sector, communications and leadership, to ensure consistent and effective government relations strategies
• Track and analyze federal legislation and regulatory developments that impact Keeper’s business, stakeholders, and growth
• Provide strategic recommendations to senior leadership on potential policy changes or advocacy opportunities that align with company objectives
• Represent Keeper at industry events and public policy forums, influencing policy discussions and fostering relationships with key stakeholders
• Track and report on key government relations metrics, ensuring effective measurement and evaluation of advocacy efforts
• Monitor and evaluate the effectiveness of advocacy efforts, adjusting strategies and tactics as needed to achieve desired outcomes
• Provide training and guidance to internal teams on government relations processes, policy positions, and the potential impact of legislation
• Ability to travel to and from customer meetings (locally) & rent and/or operate a vehicle on behalf of the company

Federal Government Relations Manager

Customer Success Manager

• Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth
• Drive revenue retention via a highly efficient, scalable customer renewal engine
• Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
• Help directly manage Tier 1, high priority client relationships
• Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
• Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
• Proactively monitor assigned client health through quantitative and qualitative means
• Own the optimization of contracts and other documents supporting renewals
• Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
• Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
• Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
• Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
• Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
• Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
• Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
• Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
• Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
• Drive a high-energy, positive sales culture that motivates the team to perform at their best
• Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company

Manager, Customer Success Management – AMER

• Qualify and respond promptly to inbound leads, ensuring a strong first impression of Keeper’s MSP program and products
• Manage day-to-day partner requests for pricing, training, and renewals while identifying expansion and cross-sell opportunities
• Conduct engaging virtual demos that articulate Keeper’s value in cybersecurity, password management, and privileged access solutions
• Research and reach out to potential MSP, MSSP, and Telco partners to generate new pipeline and drive program adoption
• Work in tandem with the ISR 2 to transition growing accounts to strategic management while maintaining territory continuity
• Participate in sales training and enablement activities to build expertise in Keeper’s portfolio and develop into a future ISR 2
• Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline status, and forecast accuracy
• Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent and/or operate a vehicle on behalf of the company

Inside Sales Representative, MSP, SMB

Full-stack Engineer

• Design, build, and maintain high-quality, scalable, and secure features for the Keeper Browser Extension using JavaScript, React, Redux, and Jest.
• Work closely with product managers, UX/UI designers, and other engineers to define requirements and deliver the best possible user experience.
• Ensure the highest standards for coding practices, including test-driven development (TDD), writing unit tests with Jest, and participating in code reviews.
• Continuously analyze, improve, and optimize the performance, reliability, and security of the browser extension to meet the growing needs of users.
• Review, maintain, and improve the current codebase, fixing bugs, implementing new features, and refactoring code as necessary to keep it scalable and maintainable.
• Actively engage in code reviews to ensure quality, share knowledge with team members, and uphold coding standards.
• Keep up to date with the latest trends, best practices, and tools in web development, browser extensions, and cybersecurity.
• Help identify areas for process improvement, code refactoring, and potential technical debt resolution.

Senior Software Engineer, Browser Extension

• Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
• Target new customers through cold outreach and lead generation campaigns via phone calls and emails
• Manage full sales cycle
• Communicate with German and English speaking customers, both verbally and in writing
• Balance scheduling sales meetings with new clients on a weekly basis
• Ensure all customers are on an active Keeper contract
• Build and create a constant pipeline of prospect customers to scope
• Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
• Participate in cold call/role play activities and shadow cold calls with colleagues
• Develop relationships with prospect customer contacts
• Utilise additional sales resources to target and identify new business targets
• Leverage Salesforce.com database to accurately reflect pipeline and account activity
• Facilitate the proposal review process for new business opportunities

Bilingual Inside Sales Representative, German

• Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Communicate with German and English speaking customers, both verbally and in writing
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!