Keeper Security, Inc.

Customer Success Manager

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Account Manager

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Navigate SLED-specific procurement processes, including RFP/RFI responses, contract vehicles, cooperative purchasing agreements, and compliance requirements (e.g., FedRAMP, StateRAMP, CJIS, etc.)
• Build and manage relationships with key public sector stakeholders, including government agencies, educational institutions, and internal champions, aligning Keeper solutions with mission-driven objectives and budget cycles
• Understand public sector funding models and budget timelines to effectively position renewals, expansions, and multi-year agreements
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Associate Account Manager, SLED

QA Engineer

• Design, document, and execute test cases for Keeper backend services and RESTful APIs
• Validate MySQL queries, schema changes, stored procedures, and data integrity
• Perform functional, regression, and integration testing on backend components supporting PEDM, Vault, and Admin Console
• Use tools such as Postman, REST Assured, or similar frameworks to validate API behavior and automate API tests
• Test system performance, scalability, and fault tolerance in distributed cloud environments
• Collaborate closely with backend engineers, product managers, and other QA professionals to identify and resolve issues quickly
• Track and manage test tickets in Jira, document QA processes in Confluence, and report test progress via TestRail
• Contribute to continuous integration pipelines by integrating automated backend and API test suites
• Ensure QA efforts align with Keeper’s security-first, compliance-driven standards (FedRAMP, SOC 2, ISO)

QA Analyst, Keeper App – Backend, Platform

• Lead, manage and motivate a team of SLED & FED Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
• Drive revenue retention via a highly efficient, scalable customer renewal engine
• Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
• Help directly manage Tier 1, high priority client relationships
• Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
• Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
• Proactively monitor assigned client health through quantitative and qualitative means
• Own the optimization of contracts and other documents supporting renewals
• Scale, recruit and mentor a team of SLED & FED focused, sales driven account managers, ensuring the right structure, talent and processes are in place for success
• Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
• Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
• Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
• Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
• Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
• Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
• Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
• Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
• Stay up to date with the latest trends, policy changes and new opportunities in the SLED sector that could impact sales growth
• Collaborate with senior leadership to provide input on product, pricing and go-to-market strategies tailored to the SLED vertical
• Drive a high-energy, positive sales culture that motivates the team to perform at their best
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Manager, Public Sector Account Management – SLED, FED

Events

• Manage two direct reports: a Specialist of Global Channel Event Marketing and a Specialist of Industry Event Marketing
• Develop and execute an annual events strategy aligned with corporate and regional marketing goals
• Establish KPIs and performance measurement frameworks for all event types to drive ROI and continuous improvement
• Lead the planning and execution of key cybersecurity industry tradeshows (e.g. RSA, Black Hat, Identiverse) and regional events
• Partner with Sales, Channel and Demand Generation teams to design pre-, during- and post-event strategies that drive pipeline and partner engagement
• Oversee booth design, content, logistics and staff training to ensure brand consistency and audience impact
• Manage event budgets, vendor contracts and timelines to deliver flawless execution within scope and budget
• Lead experiential and hospitality activations tied to Keeper’s global sports sponsorships with emphasis on the Williams Racing Formula 1 partnership
• Oversee creative concepts, VIP engagement, hospitality logistics and on-site execution
• Collaborate with PR, Social Media and Brand teams to maximize sponsorship visibility and fan engagement through integrated marketing efforts
• Serve as the central point of contact for internal stakeholders, agencies and vendors
• Maintain event calendars, track metrics and prepare post-event reporting and analysis
• Stay informed on industry and sponsorship trends to identify new opportunities and refine strategy

Manager, NorAm Industry Events – Sports Activations

Product Marketing

• Support onboarding programs for new Sales and Customer Success team members by managing logistics, tracking completion, and maintaining training content
• Maintain and organize enablement materials such as playbooks, messaging decks, onboarding guides, and certification tracks
• Assist in the creation and delivery of ongoing enablement initiatives such as product training, methodology sessions, and sales skill workshops
• Manage scheduling, communications, and follow-up activities for all internal training programs
• Maintain and support the enablement platform (e.g., Showpad & Magentrix LMS), ensuring content is current, accessible, and well-organized
• Track and report on enablement program participation and impact metrics (e.g., onboarding progress, tool adoption, training completions)
• Serve as a liaison between Revenue Operations and field teams to gather feedback, identify needs, and implement improvements
• Stay current on Keeper’s platform and GTM strategies to ensure enablement materials stay relevant and aligned

GTM Enablement Specialist

Frontend Engineer

• Maintain and enhance KeeperDB application capabilities across backend (Go) services and frontend (React/TypeScript) components
• Extend and refine a plugin-based database connectivity architecture supporting relational and NoSQL systems
• Design and build GraphQL schemas, queries, and mutations powering UI workflows and integrations
• Build intuitive React UI features that interface with backend services through GraphQL APIs
• Integrate KeeperDB within KeeperPAM workflows, including Remote Browser Isolation (RBI) embedding and secure session behavior
• Implement secure development standards including input sanitization, injection prevention, secret handling, and secure authentication flows
• Write and maintain automated unit, integration, and end-to-end tests across backend and frontend
• Contribute to Docker-based build pipelines and CI/CD workflows to improve release quality and speed
• Diagnose and resolve production issues across backend, frontend, and database integration layers
• Participate in architecture decisions and long-term evolution of the KeeperDB application

Senior Software Engineer, Database Integrations – Go/React

Account Executive

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Target new customers through cold outreach and lead generation campaigns via phone calls and emails
• Manage full sales cycle
• Balance scheduling sales meetings with new clients on a weekly basis
• Ensure all customers are on an active Keeper contract
• Build and create a constant pipeline of prospect customers to scope
• Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
• Participate in cold call/role play activities and shadow cold calls with colleagues
• Develop relationships with prospect customer contacts
• Utilize additional sales resources to target and identify new business targets
• Leverage Salesforce.com database to accurately reflect pipeline and account activity
• Facilitate the proposal review process for new business opportunities

Inside Sales Representative, MM

Implementation Specialist

Implementation Specialist, Multilingual – Brazilian Portuguese/Spanish/English

Learning and Development

• Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products
• Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction
• Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified
• Incorporate approved interactive elements into training sessions to support engagement and learning retention
• Engage with customers to understand training needs and gather feedback through undefined processes
• Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions
• Maintain accurate documentation of training sessions and customer interactions to support continuity
• Follow established training standards, workflows, and documentation practices
• Communicate clearly and professionally with customers in English, both verbally and in writing
• Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources
• Assist with updating training modules and materials in accordance with established approval and review processes

Training Specialist

• Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows
• Target new customers through cold outreach and lead generation campaigns via phone calls and emails
• Manage full sales cycle
• Communicate with German speaking customers, both verbally and in writing
• Balance scheduling sales meetings with new clients on a weekly basis
• Ensure all customers are on an active Keeper contract
• Build and create a constant pipeline of prospect customers to scope
• Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
• Participate in cold call/role play activities and shadow cold calls with colleagues
• Develop relationships with prospect customer contacts
• Utilise additional sales resources to target and identify new business targets
• Leverage Salesforce.com database to accurately reflect pipeline and account activity
• Facilitate the proposal review process for new business opportunities

Inside Sales Representative, Bilingual (German)

Systems Engineer

• Design, develop and maintain native Windows endpoint functionality for Keeper’s PAM platform
• Build secure, performant software in C++ while contributing to newer development in Rust
• Work directly with Windows APIs and native system interfaces to support endpoint-level features and integrations
• Develop software that interacts with end-user devices in enterprise Windows environments
• Contribute to architecture and implementation of system-level components used in privileged access and endpoint security workflows
• Write high-quality, maintainable code with strong attention to performance, reliability and security
• Troubleshoot and resolve complex issues involving native Windows behavior, device interaction and system compatibility
• Collaborate closely with product, security and cross-functional engineering teams to deliver endpoint capabilities for PAM use cases
• Participate in code reviews, design discussions and technical planning for Windows-native development
• Help improve engineering standards, testing practices and long-term maintainability across endpoint codebases

Senior Windows Systems Engineer

Backend Engineer

• Design, develop and maintain client-side applications and features for Keeper’s endpoint and desktop experiences
• Build and improve installation, configuration, upgrade and update workflows for client software
• Develop user-facing functionality and administrative controls using C# and Rust
• Support enterprise deployment scenarios across MDMs, endpoint management platforms and software distribution tools
• Partner with product, support and engineering teams to improve usability, deployment reliability and client performance
• Implement client-side workflows for enrollment, setup, policy application, status visibility and user notifications
• Troubleshoot and resolve issues involving installs, updates, client behavior and deployment compatibility
• Contribute to software packaging, silent installation and mass deployment readiness for enterprise customers
• Write clean, testable and maintainable code with strong attention to security, usability and reliability
• Participate in design reviews, code reviews and technical planning across client development initiatives

Senior Software Engineer, Client Development – C#, Rust

• Design, develop and maintain secure, scalable internal tools used by Keeper support and operational teams
• Build backend services and application logic primarily in Java
• Contribute to frontend development using React to support internal user workflows and experiences
• Develop and maintain integrations with MySQL databases and AWS-based infrastructure
• Collaborate with product managers, designers and engineers to define and implement software solutions
• Write clean, maintainable and well-documented code
• Conduct code reviews and contribute to engineering best practices
• Troubleshoot and resolve issues affecting application performance, reliability and security
• Balance multiple concurrent projects and priorities in a fast-paced environment
• Work cross-functionally with technical and non-technical stakeholders to deliver high-quality internal tools