Keeper Security, Inc.

IT Support

• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
• Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
• Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
• Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
• Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
• Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities
• Maintain accurate IT asset records and conduct regular inventory audits
• Partner with third-party vendors and service providers to support delivery of IT services
• Help maintain physical security systems such as door access and camera systems in office locations
• Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users
• Contribute to documentation, process consistency and a high-quality internal support experience
• Support employees across multiple time zones, including occasional work outside of normal business hours when needed

IT Support Specialist

Customer Support

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top-notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Bilingual, Portuguese B2B Customer Support Representative

Account Executive

• Create and implement a strategic sales plan to achieve revenue targets and expand market presence
• Identify and pursue new business opportunities through cold calling, channel partner development, networking, lead generation campaigns and referrals
• Build and maintain strong relationships with prospective customers, understanding their business needs and presenting tailored solutions
• Build and create a constant pipeline of prospective customers
• Manage the new business sales cycle from initial contact through to closing, ensuring accurate forecasting and reporting
• Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
• Conduct high-level sales presentations and negotiations to secure large enterprise deals
• Balance scheduling sales meetings with new clients on a weekly basis
• Participate in cold call/role play activities and shadow cold calls with colleagues
• Work collaboratively with the legal and sales ops teams to oversee the preparation proposals and execution of contracts, ensuring all terms are clearly understood and agreed upon
• Work closely with the marketing, product, and customer success teams to ensure alignment and maximize customer satisfaction
• Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and potential threats
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Enterprise Sales Executive

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Target new customers through cold outreach and lead generation campaigns via phone calls and emails
• Manage full sales cycle
• Balance scheduling sales meetings with new clients on a weekly basis
• Ensure all customers are on an active Keeper contract
• Build and create a constant pipeline of prospect customers to scope
• Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
• Participate in cold call/role play activities and shadow cold calls with colleagues
• Develop relationships with prospect customer contacts
• Utilize additional sales resources to target and identify new business targets
• Leverage Salesforce.com database to accurately reflect pipeline and account activity
• Facilitate the proposal review process for new business opportunities

Inside Sales Representative, Commercial

Backend Engineer

• Design, develop and maintain secure, scalable internal tools used by Keeper support and operational teams
• Build backend services and application logic primarily in Java
• Contribute to frontend development using React to support internal user workflows and experiences
• Develop and maintain integrations with MySQL databases and AWS-based infrastructure
• Collaborate with product managers, designers and engineers to define and implement software solutions
• Write clean, maintainable and well-documented code
• Conduct code reviews and contribute to engineering best practices
• Troubleshoot and resolve issues affecting application performance, reliability and security
• Balance multiple concurrent projects and priorities in a fast-paced environment
• Work cross-functionally with technical and non-technical stakeholders to deliver high-quality internal tools

Senior Java Full Stack Engineer

Analyst

• Conduct manual and automated accessibility audits across Keeper’s frontend product experiences, including Vault, Browser Extension and Admin Console
• Evaluate product experiences against Section 508 and WCAG 2.1/2.2 AA standards
• Test with assistive technologies including screen readers, keyboard-only navigation, screen magnification, voice control and related accessibility tools
• Write clear, reproducible bug reports with severity ratings, accessibility impact, relevant standards references and recommended remediation guidance
• Partner with frontend engineers, designers, product managers and QA teams to help build accessibility into the product development lifecycle
• Validate remediations and track accessibility conformance over time
• Author and maintain VPATs and Accessibility Conformance Reports
• Help define accessibility acceptance criteria, QA test plans and repeatable accessibility review processes
• Review frontend implementations and UI behavior to identify issues related to semantics, ARIA usage, focus management, color contrast and accessible interaction patterns
• Use AI-enabled tools and workflows where appropriate to improve testing efficiency, issue analysis, documentation and remediation support

Digital Accessibility Analyst

Account Manager

• Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base
• Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success
• Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes
• Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team
• Drive predictable revenue retention through a highly efficient, scalable customer renewal engine
• Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio
• Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities
• Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios
• Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts
• Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth
• Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts
• Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities
• Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios
• Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention
• Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement
• Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities
• Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities
• Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best
• Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company

Vice President, Enterprise Account Management

• Develop and strengthen relationships at all levels within top-tier MSP, MSSP, and Telco partners to drive Keeper’s annual and monthly recurring revenue (ARR/MRR) growth
• Build and execute comprehensive business plans aligned with Keeper’s go-to-market strategy, including clearly defined KPIs, SMART goals, and growth targets
• Identify and close incremental business opportunities through upsells, renewals, and new service adoption for Keeper’s password management, privileged access management (PAM), and cybersecurity platform offerings
• Lead joint reviews with strategic partners to evaluate performance, analyze market trends, and develop growth initiatives across Keeper’s MSP portfolio
• Ensure partner sales and technical teams are trained, certified, and go-to-market ready through Keeper’s enablement programs and partner portal resources
• Coordinate with marketing, sales engineering, customer success, and executive teams to support partner objectives and deliver superior customer outcomes
• Partner with and coach the ISR 1 to develop their consultative sales skills, pipeline management, and strategic account execution capabilities
• Accurately forecast pipeline activity and revenue performance, providing strategic insights to the MSP leadership team
• Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline status, and forecast accuracy
• Ability to travel to and from customer meetings (locally, nationally, and internationally) up to 50% of the time & rent and/or operate a vehicle on behalf of the company

Inside Sales Representative, Mid-Market

• Responsible for the day-to-day recruitment and relationship management of channel partners to include value added resellers, distributors, systems integrators and strategic software partners (primarily Turkey & Middle East and Africa)
• Act as a liaison between Keeper and assigned channel partners and Ingram Micro MEA.
• Build, maintain, and manage relationships with current and prospective channel partners
• Establish productive, professional relationships with key sales and channel personnel in assigned partner accounts
• Coordinate the involvement of Keeper personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations
• Sell through partner organizations to end users in coordination with partner sales resources
• Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
• Manage direct/channel conflict by fostering excellent communication between the channel and direct sales teams
• Ensure partner compliance with Channel Partner programs and agreements
• Participate in a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
• Identify partner GTM &/or services offerings; working with partner sales resources, marketing, etc. develop & launch offerings to point of incremental joint revenue achievement
• Build relationships with technology vendors to identify mutual greenfield opportunities with shared partners
• Maintain channel opportunity registrations in Salesforce.com and assist the direct sales team in closing channel generated leads
• Plan and execute on Channel Marketing activities and events to support brand awareness and demand generation with the Strategic Partner group
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Bilingual Channel Account Manager, Arabic – MEA

Learning and Development

• Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products
• Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction
• Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified
• Incorporate approved interactive elements into training sessions to support engagement and learning retention
• Engage with customers to understand training needs and gather feedback through undefined processes
• Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions
• Maintain accurate documentation of training sessions and customer interactions to support continuity
• Follow established training standards, workflows, and documentation practices
• Communicate clearly and professionally with customers in English, both verbally and in writing
• Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources
• Assist with updating training modules and materials in accordance with established approval and review processes

Bilingual Training Specialist, Portuguese

Sales

• Develop and execute the North American private sector sales strategy and related initiatives to penetrate and aggressively grow all new business GTM segments, SMB, MM, and ENT accounts and exceed revenue targets
• Lead and manage the NorAm private sector sales organization by implementing efficient sales planning, reliable forecasting, streamlined sales processes, and effective team training, coaching, and support
• Empower frontline sales leaders to effectively drive success and exceed growth targets while scaling high performing sales teams
• Build and nurture relationships with key executives, decision-makers, and influencers across target accounts, leveraging knowledge of their cybersecurity needs, business priorities, and compliance requirements
• Deliver compelling pitches, presentations, and executive-level business cases that demonstrate Keeper’s value in addressing customer security, productivity, risk reduction, and access management challenges
• Work effectively with the channel sales team and channel partners to develop and advance private sector pipeline, accelerate deal cycles, and expand Keeper’s market reach across North America
• Establish strong relationships across sales, sales operations, sales enablement, marketing, customer success, product, and other internal teams; foster a culture of collaboration, innovation, accountability, and team-selling
• Collaborate with the marketing team to drive go-to-market programs, demand generation activities, account-based marketing initiatives, and regional campaigns that support pipeline and revenue growth
• Create, implement, optimize, and sustain predictable, repeatable, and scalable processes for new business acquisition, pipeline development, opportunity conversion, and forecast management
• Pioneer and implement strategies that identify, qualify, shape, and advance leads, drive opportunity conversion, improve win rates, and support robust organic growth across the NorAm private sector business
• Partner with key internal stakeholder teams, including product, engineering, customer success, marketing, sales operations, and sales enablement, to support customer briefings, executive presentations, solution demonstrations, strategic account planning, and competitive positioning
• Use data, pipeline analytics, customer insights, and market trends to assess business performance, identify growth opportunities, and inform strategic decision-making
• Ability to travel to and from customer meetings, partner meetings, company events, and industry conferences (locally, nationally, and internationally), and rent and/or operate a vehicle on behalf of the company

Senior Vice President, NorAm Sales – Private Sector

Implementation Specialist

• Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience
• Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
• Communicate with Spanish, and English speaking customers, both verbally and in writing
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
• Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Implementation Specialist, Bilingual – Spanish

Database Administrator

• Maintain databases across development, QA and production environments in multiple regions
• Continually improve database performance, efficiency, reliability and security
• Design and support fault-tolerant, highly available database architecture, including replication, failover and disaster recovery capabilities
• Administer and optimize AWS database services such as RDS, Redshift and DynamoDB
• Collaborate with DevOps, Engineering and Software Development teams on query optimization, schema design and database management best practices
• Evaluate, test and deploy database changes that support new system deployments, product features and platform improvements
• Manage backup and restore procedures, database monitoring, alerting and incident response
• Help standardize and automate database operations using repeatable tooling and infrastructure-as-code practices
• Use AI-enabled tools and workflows to improve DBA productivity, troubleshooting, analysis and operational efficiency
• Participate in a 24/7 on-call rotation to support production systems and resolve escalated issues

Senior MySQL Database Administrator – AWS/RDS

Marketing

• Manage and develop a customer marketing team of 2, with the opportunity to scale the team as business needs and program impact grow
• Lead and execute customer lifecycle marketing programs spanning onboarding, adoption, education, retention and expansion across key customer segments and regions
• Manage customer communications, including newsletters, product announcements, webinars and educational programming to drive product adoption and customer satisfaction
• Develop segmentation and journey strategies by persona, region, product/SKU and customer maturity; implement trigger-based lifecycle campaigns in partnership with RevOps
• Partner with Customer Success, Product and Product Marketing to design and execute cross-sell and upsell campaigns aligned to customer needs, usage signals and product priorities
• Deliver coordinated omni-channel programs for existing customers across email, lifecycle automation, ABM, retargeting/paid social, events and partner channels
• Support and scale customer advocacy programs, including references, testimonials, case studies, reviews and customer stories across channels such as G2 and Gartner Peer Insights
• Establish reporting and measurement frameworks for engagement, adoption, retention and expansion campaigns; translate performance insights into actionable optimizations
• Partner closely with Product Marketing, Demand Generation, Channel Marketing, RevOps and regional leaders to align campaign strategy, messaging, targeting and execution
• Support regional customer marketing needs with localized campaigns, messaging and enablement materials tailored to customer dynamics and cultural nuances
• Help manage the customer marketing budget and vendor relationships to maximize program efficiency, impact, and ROI

Senior Manager, Customer Marketing

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned strategic accounts
• Build strong relationships and interact with executives and C-Level customer contacts
• Work with strategic SLED clients to manage and negotiate contract renewals, cross-sells and upsells
• Expand SLED Accounts across other business units and geographies
• Use Strategic selling motions to create meaningful relationships across existing and new teams with an account
• Work with clients to establish business and technical goals & potential via regular technical discussions and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Strategic Account Executive & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas
• Champion and participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are supported and successful
• Create and present technical solutions to the C-Suite and executive boards
• Travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company