Vice President, Enterprise Account Management

Keeper Security, Inc.

Vice President of Enterprise Account Management leading revenue retention strategies for Keeper Security's enterprise clients. Responsible for team leadership and strategic account management in a fully remote role.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base
Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success
Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes
Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team
Drive predictable revenue retention through a highly efficient, scalable customer renewal engine
Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio
Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities
Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios
Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts
Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth
Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts
Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities
Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios
Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention
Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement
Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities
Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities
Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best
Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company

Requirements

What you’ll need

7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven track record of exceeding revenue retention and expansion targets
Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions in the enterprise market
Proven ability to develop and execute strategic account management plans and implement enterprise renewal, expansion, and customer growth best practices at scale
People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent
Demonstrated success leading teams responsible for enterprise renewals, upsell, cross-sell, account growth, and customer retention
Strong knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices; Salesforce experience preferred
Ability to construct, present, and execute enterprise account strategies that improve retention, product adoption, customer health, and revenue growth
Effective at driving complex multi-stakeholder customer processes, executive relationships, and cross-functional programs
Ability to build cross-functional relationships, influence stakeholders, and collaborate at all organizational levels
Outstanding verbal and written communication skills for a global audience
Strong business acumen, analytical skills, and attention to detail
Ability to thrive in a fast-paced, rapidly growing environment with tight deadlines and evolving priorities
Ability to travel up to 50% of the time
Bachelor’s degree in business administration, marketing, operations, or a related field
Keeper is FedRAMP High authorized; therefore all applicants must be a U.S. Person

Benefits

Comp & perks

Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Strategic Account ManagementRenewal StrategiesExpansion StrategiesForecasting Best PracticesAnalytical SkillsCustomer Growth ProcessesProduct AdoptionRevenue GrowthCRM SystemsData Analysis

Soft Skills

LeadershipCommunication SkillsPeople ManagementCollaborationBusiness Acumen