Bilingual Training Specialist, Portuguese

Keeper Security, Inc.

Deliver structured customer training sessions for Keeper’s cybersecurity platform. Ensuring customers understand core functionalities and adopt security best practices through guided training.

Posted 6/22/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products
Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction
Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified
Incorporate approved interactive elements into training sessions to support engagement and learning retention
Engage with customers to understand training needs and gather feedback through undefined processes
Provide post-training follow-up and basic support to reinforce learning outcomes and address common questions
Maintain accurate documentation of training sessions and customer interactions to support continuity
Follow established training standards, workflows, and documentation practices
Communicate clearly and professionally with customers in English, both verbally and in writing
Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources
Assist with updating training modules and materials in accordance with established approval and review processes

Requirements

What you’ll need

1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
Bilingual with English and Portuguese fluency (both verbal and written)
Strong understanding of SaaS products and technologies
Excellent communication and presentation skills
Ability to adapt training content to varying audience needs and skill levels
Ability and willingness to consistently maintain working hours
Exceptional organizational and project management skills
Experience with Google Docs and MS-office tools
Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
Strong analytical and problem-solving skills
Ability to work independently and as part of a team, across global regions and time zones

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above-market annual bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training developmenttraining deliverySaaS productscustomer serviceLMS user supporttraining content adaptationproject managementanalytical skillsproblem-solving skills

Soft Skills

communication skillspresentation skillsorganizational skillsinterpersonal skillscustomer relationship managementadaptabilityengagement facilitationteamworkindependence