IT Support Specialist

Keeper Security, Inc.

IT Support Specialist providing on-site Tier 1 support at Keeper's El Dorado Hills office. Supporting hardware, software, and employee access needs for a global cybersecurity company.

Posted 7/24/2026full-timeEl Dorado Hills • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in providing Tier 1 IT support, including troubleshooting hardware and software issues, managing device provisioning, and maintaining IT asset records. Strong communication and customer service skills are essential for supporting a distributed workforce and collaborating with cross-functional teams.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Windows ProficiencyMacOS ProficiencyStrong Troubleshooting SkillsCloud-Based Infrastructure Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingDevice ProvisioningAsset ManagementWindows AdministrationMacOS AdministrationCloud ApplicationsEndpoint SupportInventory AuditsAI Tools Utilization

Soft Skills

Communication SkillsCustomer Service SkillsCollaborationRelationship BuildingAdaptability

Tools & Technologies

Microsoft AzureGoogle WorkspacePhysical Security SystemsHelp Desk SoftwareRemote Support Tools

Industry Keywords

Tier 1 SupportHelp DeskService DeskTechnical SupportOnboardingOffboardingIT Asset ManagementDistributed WorkforceTechnical DocumentationEndpoint Management

Tech Stack

Tools & technologies

AzureCloudLinuxMacOS

About the role

Key responsibilities & impact

Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities
Maintain accurate IT asset records and conduct regular inventory audits
Partner with third-party vendors and service providers to support delivery of IT services
Help maintain physical security systems such as door access and camera systems in office locations
Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users
Contribute to documentation, process consistency and a high-quality internal support experience
Support employees across multiple time zones, including occasional work outside of normal business hours when needed

Requirements

What you’ll need

2+ years of experience in IT support, help desk, service desk or a related technical support role
Experience providing end-user IT support in a business environment
Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus
Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms
Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools
Strong troubleshooting skills across hardware, software and user access issues
Strong communication and customer service skills for a distributed and global employee base
Ability to build cross-functional relationships and collaborate effectively across teams
Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations
Ability to lift up to 30 pounds as part of regular job duties
Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs

Benefits

Comp & perks

Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses