Jones Lang LaSalle Americas, Inc.

Engineer

• Operates, inspects, and maintains all HVAC, refrigeration, mechanical, electrical, plumbing, and production equipment and systems in assigned facilities
• Assures that equipment is maintained in an energy efficient, safe manner
• Performs inspections and repairs to assigned property interior and exterior areas
• Strong focus on maintaining, troubleshooting, and repairing facility equipment on all HVAC/R systems
• Maintains, operates, and repairs all HVAC/R systems and associated equipment
• Study and become familiar with the various items of equipment
• Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations
• Submit P-card Receipts Daily
• Update work order status in real time
• Utilize CMMS systems such as Corrigo for all work performed

Mobile HVAC/R Engineer

Manager

• Support the Account Team in delivering reliable retail static and mobile engineering services
• Drive client satisfaction through proactive vendor management and operational excellence
• Partner with key client representatives to support JLL and client corporate real estate goals
• Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four outsourcing representatives
• Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations
• Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards
• Oversee account platforms and work order management systems
• Manage preventative maintenance scheduling and compliance tracking
• Administer access control systems across all locations
• Monitor and optimize service agreement performance metrics
• Enforce all Company policies and training requirements regarding safe and efficient operations
• Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks
• Demonstrate strong collaboration and teamwork within the account team
• Drive development and implementation of Integrated Facilities Management (IFM) best practices
• Identify and execute process innovations to improve service delivery and client satisfaction

Assistant Facility Manager

Project Manager

• Lead end to end delivery of ServiceNow ITAM/HAM/SAM, CMDB, and related integration programs, including audit driven initiatives.
• Establish and maintain integrated delivery plans across process, data, integrations, discovery, reporting, and enablement workstreams.
• Own delivery velocity, dependency management, and milestone tracking across global teams.
• Proactively manage delivery risk in data centric and audit exposed programs, including CMDB accuracy, reconciliation behavior, and integration dependencies.
• Enforce scope discipline and sequencing to prevent uncontrolled expansion before foundational maturity is achieved.
• Drive executive decision making through clear articulation of tradeoffs, risks, and impacts.
• Drive structured stakeholder engagement across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business Owners.
• Partner closely with Enterprise Process Owners who may lack deep ServiceNow functional capability, translating business intent into executable delivery plans.
• Act as a stabilizing delivery layer between EPOs, architects, developers, and vendors.
• Support the evolution of EPO maturity over time through structured engagement and clear operating models.
• Manage executive alignment across US, UK, EMEA, and APAC stakeholders operating in a global delivery model.

Project Management Lead

Vice President

• Provide executive leadership for technical services contracts, equipment procurement & installation operations across multiple markets to deliver comprehensive facility solutions for new and existing clients.
• Drive strategic growth through portfolio expansion, vendor partnerships, and operational excellence while establishing market leadership in technical services delivery and equipment solutions.
• Develop and execute comprehensive strategy for technical services contracts and equipment solutions across regional markets.
• Establish strategic vendor alliances and equipment manufacturer partnerships to create competitive advantages and expand service capabilities.
• Lead enterprise-level client engagement to identify technical services opportunities and drive portfolio growth.
• Oversee multi-market equipment resale operations including vendor sourcing, pricing strategy, procurement coordination, and installation management across diverse client portfolios.
• Establish standardized processes and performance metrics to ensure consistent service delivery and profitability optimization.
• Drive new market expansion and service line development to achieve aggressive growth targets.
• Lead regional technical services organization including multiple senior managers, technical specialists, project directors, and installation teams across geographic markets.
• Provide strategic direction, executive coaching, and succession planning for key leadership positions.
• Foster collaborative partnerships with property management executives, engineering leadership, and external contractor networks to optimize enterprise-wide service delivery.
• Develop multi-year strategic financial plans and annual operating budgets for technical services division across all markets.
• Monitor portfolio profitability, equipment margins, installation efficiency, and market penetration metrics to drive financial performance exceeding industry benchmarks.
• Present quarterly business reviews and strategic initiatives to executive leadership and board-level stakeholders.
• Establish enterprise-wide quality control frameworks and safety protocols for all technical services and installation operations.
• Ensure compliance with regulatory requirements, industry standards, and JLL corporate governance across all markets.
• Develop comprehensive risk management strategies including insurance protocols, licensing requirements, and vendor qualification standards.
• Drive industry thought leadership through participation in professional associations, speaking engagements, and strategic partnerships with technology providers.
• Identify emerging technologies and service delivery innovations to maintain competitive positioning.
• Represent JLL technical services capabilities in enterprise client presentations and industry forums.

Senior Vice President, Lifecycle & Reliability Solutions

• Lead and oversee the execution of strategic projects across a geographically distributed portfolio, ensuring the highest levels of quality and client satisfaction.
• Manage large-scale teams operating across multiple locations and properties, coordinating resources and maintaining consistent standards throughout diverse markets.
• Foster a culture of collaboration, enabling cross-functional teams to deliver exceptional results.
• Navigate the complexities of managing personnel across different time zones, markets, and property types.
• Drive innovative ways of working, constantly seeking new approaches and technologies to enhance project management processes and outcomes.
• Oversee ground-up construction projects from conception through completion, ensuring seamless integration of design, construction, and operational phases.
• Develop and maintain strong relationships with key stakeholders across your portfolio, working closely with clients to understand their objectives and deliver tailored solutions that exceed expectations.
• Champion the career development of your large, distributed team, providing mentorship, guidance, and growth opportunities to support their professional advancement across different locations and specializations.
• Foster a sense of inclusivity and belonging, creating a diverse and supportive environment that celebrates different perspectives and enables everyone to thrive.

Senior Vice President, Team Lead – Project Management

Director

• Champion a "Safety First" culture across all teams
• Establish strategic direction for operations and maintenance aligned with client objectives
• Serve as primary client interface, maintaining strong relationships through regular engagement with key stakeholders
• Coordinate operational aspects of properties to protect, maintain, and improve asset value
• Review SLA/KPI scorecards and ensure consistency across all regions
• Lead team development by fostering collaboration, promoting energy and enthusiasm
• Partner with senior leadership to advance service quality and strengthen client partnerships
• Develop and maintain operating budgets meeting SLA targets
• Lead incident investigations using structured problem-solving

Senior Director, IFSM

• Lead cross-functional teams to manage multiple construction and renovation projects
• Oversee projects from initiation through completion
• Manage design professionals, contractors, and stakeholders while ensuring projects meet established goals
• Track project financials, maintain milestone schedules, provide status updates, and support continuous process improvements
• Demonstrate full accountability for end to end management of projects
• Lead project team consisting of architects, engineers, general and specialty contractors, and client stakeholders
• Develop risk management plans and lead project teams through established work authorization processes
• Oversee and prepare accurate project documentation for all phases of construction

Senior Project Manager – Construction

• Leading cross-functional teams to manage multiple construction and renovation projects across a large geographic area for enterprise, consumer goods, and/or services clients.
• Overseeing projects from initiation through completion, managing design professionals, contractors, and stakeholders while ensuring projects meet established goals.
• Tracking project financials, maintaining milestone schedules, and providing regular status updates.
• Supporting continuous process improvement initiatives.
• Hands-on management and oversight of multiple projects including renovations, building infrastructure, large remodels, new construction with ground up experience.
• Concurrently managing various phases of project(s) in various locations, from project initiation through design, planning, client approval, permit issuance, construction, and financial closeout.
• Demonstrating full accountability for end-to-end management of projects.
• Leading entire project team consisting of architects, engineers, general and specialty contractors, property management, operating engineers, and client stakeholders.
• Providing weekly project activity updates to Team Lead regarding project schedule, potential risks, budget status and anticipated cash flow utilizing JLL technology.
• Developing risk management plans and leading project teams through established work authorization processes to ensure no impacts or incidents within critical environments or equipment.
• Participating in and/or leading client decision making by providing relevant data, formal recommendations and outlining associated risks for client review and approval.
• Overseeing and preparing accurate project documentation for all phases of construction including project charter, due diligence reports, budgets, schedules, meeting minutes, financial funding requests, status reports, punch lists, and special reports on time and in accordance with pre-established formats to pass all project documentation reviews with client.
• Managing vendors to ensure full compliance with all project policies and procedures, including the formal closeout of all projects in less than 90 days after project completion.

• Proactively develop and manage the relationships with the Landlord, Sub-Tenants and Client to ensure service delivery expectations are exceeded.
• Be the first point of contact for all communication with Landlords and Sub-Tenants including proactive engagement to undertake preventative maintenance, capital works, Landlord consents and lease obligations.
• Drive activity with Landlords in emergency situations.
• Monitor and manage all work orders which are a landlord responsibility to not greater than 30 days unless as approved as part of a larger strategy.
• Ensure compliance with all relevant legislation, occupational health and safety, environment and risk management policies and procedures via the Facilities Managers.
• Manage Landlord and Sub-Tenant obligations as per the terms of the lease.
• Support make-good and all other lease termination commitments at expiry or sooner determination and facilitate onsite hand back with the Landlords.
• Proactively liaise with the Lease Administration team to ensure all lease terms are accurately reflected in the lease information database (Portfolio) in a timely manner.
• Manage Portfolio to ensure data accuracy of >98%.
• Assist in management of property operating expenditure across the portfolio including preparation of budgets, management of debtors and reporting, expenditure reporting, accruals, seeking opportunities to reduce costs and increase revenue while adhered to the agreed financial timetable.
• Support to achieve financial year budget within +/- 1%, excepting any variances agreed with Westpac (such as changes to network plan or closure sites).
• Ensure payment of relevant lease expenses in a timely manner – including outgoings, statutory costs, insurance and any other costs payable under the lease.
• Review and validate monthly rent roll variances and provide commentary on changes.
• Assist with regular portfolio management reports, within specified timeframes, detailing property status and performance including recommendations on property and leasing issues.
• Comply with all requirements of the client contract and meet or exceed key performance indicators.
• Actively encourage an environment that supports being responsible for improvement, teamwork, cooperation, performance excellence and personal success.
• Support a culture of best practice and innovation and pro-actively develop and implement strategies, policies and procedures for the property management functions.
• Assist and support Facilities Management and the other Portfolio Managers in their absence.

Retail Property Manager

• Lead the creation and distribution of comprehensive Post Performance Reports following each review cycle.
• Conduct detailed post-month-end reviews to assess KPI achievement across all posts.
• Support the monthly KPI calculation and validation process, acting as an internal auditor for accuracy and fairness.
• Play a central role in executing the regional performance strategy aimed at achieving sustained 100% KPI compliance.
• Facilitate regular performance review meetings with post managers and regional supervisors.
• Prepare executive-level summaries and presentations for senior leadership on regional performance health.

EMEA Performance Manager

• Leading cross-functional teams to manage multiple construction and renovation projects
• Overseeing projects from initiation through completion
• Managing design professionals, contractors, and stakeholders
• Ensuring projects meet established goals
• Tracking project financials and maintaining milestone schedules
• Providing regular status updates
• Supporting continuous process improvement initiatives
• Hands-on management and oversight of multiple projects
• Demonstrating full accountability for end-to-end management of projects
• Managing vendors to ensure full compliance with project policies and procedures

• Leading cross-functional teams to manage multiple construction and renovation projects across a large geographic area
• Overseeing projects from initiation through completion, managing design professionals, contractors, and stakeholders
• Tracking project financials, maintaining milestone schedules, providing regular status updates
• Supporting continuous process improvement initiatives
• Hands on management and oversight of multiple Projects including renovations, building infrastructure, large remodels, new construction
• Managing various phases of a project(s) from initiation through design, planning, client approval, permit issuance, construction, and financial closeout
• Demonstrating full accountability for end to end management of projects
• Leading entire project team consisting of architects, engineers, general and specialty contractors, property management, operating engineers, and client stakeholders
• Providing weekly project activity updates regarding project schedule, potential risks, budget status and anticipated cash flow utilizing JLL technology
• Developing risk management plans and leading project teams through established work authorization processes
• Participating in and/or leading client decision making by providing relevant data, formal recommendations and outlining associated risks for client review and approval
• Overseeing and preparing accurate project documentation for all phases of construction

Senior Project Manager, Construction

• Delivering exceptional project management services
• Managing and overseeing all aspects of projects, including planning, budgeting, scheduling, and execution
• Collaborating with internal teams and external stakeholders to ensure project success
• Ensuring projects are completed on time, within budget, and meet quality standards
• Providing leadership and guidance to project teams, empowering them to thrive and excel
• Building and maintaining relationships with clients, understanding their goals and objectives
• Championing JLL's values and culture of collaboration, inclusivity, and belonging

Analyst

• Deliver baseline due diligence projects by collecting, classifying, and analyzing diverse data sets
• Obtain and analyze / benchmark historical client real estate spend, square footage, and occupancy and lease data
• Identify and liaise with key stakeholders and decision makers to assist in data gathering
• Work with the Commercial Delivery team to create and maintain a project plan and timeline
• Organize meetings with various stakeholders
• Work across different business units to ensure data is thoroughly validated

Commercial Delivery Analyst

• The Senior Project Manager role involves leading cross-functional teams to manage multiple construction and renovation projects across a large geographic area for enterprise, consumer goods, and/or services clients.
• You will oversee projects from initiation through completion, managing design professionals, contractors, and stakeholders while ensuring projects meet established goals.
• The position requires tracking project financials, maintaining milestone schedules, providing regular status updates, and supporting continuous process improvement initiatives.
• Your day-to-day tasks will include hands-on management and oversight of multiple Projects including, but not limited to renovations, building infrastructure, large remodels, new construction with ground up experience.
• Concurrently manage various phases of a project(s) in various locations, from project initiation through design, planning, client approval, permit issuance, construction, and financial closeout.
• Demonstrate full accountability for end to end management of projects.
• Lead entire project team consisting of architects, engineers, general and specialty contractors, property management, operating engineers, and client stakeholders.
• Provide weekly project activity updates to Team Lead regarding project schedule, potential risks, budget status and anticipated cash flow utilizing JLL technology.
• Develop risk management plans and lead project teams through established work authorization processes to ensure no impacts or incidents within critical environments or equipment.
• Participate in and or lead client decision making by providing relevant data, formal recommendations and outlining associated risks for client review and approval.
• Oversee and prepare accurate project documentation for all phases of construction including project charter, due diligence reports, budgets, schedules, meeting minutes, financial funding requests, status reports, punch lists, and special reports on-time and in accordance with pre-established formats to pass all project documentation reviews with client.
• Manage vendors to ensure full compliance with all project policies and procedures, including the formal closeout of all projects in less than 90 days after project completion.