Johnson & Johnson

Director

• Lead global strategy, planning, and execution for priority scientific congresses and integrated campaigns across Innovative Medicine.
• Ensure that major moments of external visibility—such as medical congresses, disease awareness initiatives, and multi ‑ market campaigns—are strategically aligned, operationally efficient, and implemented with consistency and impact across geographies.
• Partner with Therapeutic Area teams, Public Affairs, and regional CPA leads to elevate execution quality while reducing duplication and complexity.
• Drive strategic consistency, scale, and execution excellence for major external moments—such as global congresses and integrated campaigns—across therapeutic areas and geographies.
• Provide central strategy, frameworks, toolkits, and orchestration to ensure that congresses and campaigns are aligned, impactful, and efficiently driven worldwide.
• Standardize approaches and enable reuse of high ‑ value assets, allowing TA teams and markets to focus on content depth and local relevance while benefiting from a coordinated, enterprise ‑ level execution model.
• Own global congress and campaign strategy, execution frameworks, asset models, and governance, including the orchestration of priority global moments.

Director, Congresses & Campaigns

Customer Support

• Lead and execute the U.S. Customer Service strategy, aligning service operations with business priorities, growth objectives, and customer expectations.
• Provide direct leadership to managers and senior leaders, fostering a culture of accountability, engagement, and continuous improvement.
• Oversee end-to-end customer service operations, including order management, issue resolution, returns, and service performance management.
• Establish and monitor key performance indicators (KPIs) to drive service excellence, productivity, quality, and customer satisfaction.
• Partner cross-functionally with Commercial, Supply Chain, Quality, Finance, and IT teams to ensure seamless customer experiences and operational alignment.
• Lead continuous improvement initiatives to simplify processes, enhance service reliability, and leverage technology and automation where appropriate.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements across all customer service activities.
• Manage operating budgets, resource planning, and vendor relationships to deliver efficient, cost-effective service operations.

Director, Customer Service

Procurement

• Plan and advise the Procurement organization’s activities to deliver against our Health for Humanity goals, legal obligations, and our Responsibility Standards for Suppliers.
• Manage the administration of our third-party providers that complete work related to our due diligence, legal filings, and other responsible sourcing commitments.
• Communicate J&J's expectations related to the Responsible Sourcing Program to our supply base and support supplier education on environmental, human rights, and supplier inclusion topics.
• Ensure timely analysis, reporting, and communication of program metrics and internal/external data insights so programs run smoothly and subject matter experts are supported in strategic decisions.
• Ensure the internal tools and solutions used to execute our programs are fit for purpose, including managing changes and upgrades aligned to strategic needs.
• Manage and follow up on required financial and scorecarding tasks to ensure timely support for external third-party providers and others.
• Create and maintain program documentation, including internal SharePoint sites and knowledge resources.
• Support the annual business planning process with the team and communicate program requirements and targets to Procurement and other internal stakeholders.

Associate Procurement Responsible Sourcing

Manager

• The Post Market Surveillance Senior Manager is responsible for ensuring post-market surveillance processes are compliant, effective, and efficient in line with evolving global regulations.
• Provides governance for procedures and systems and oversees the post-market surveillance program across MedTech franchises, with emphasis on complaint trending, signal detection, data management, and data analysis.
• Leads market engagement to identify insights and opportunities for Customer Quality and Customer Experience Engineering, including processes to support new product launches and acquisitions/integrations.
• Serves as a leading voice in the interpretation of regulatory requirements and advocates for policies and procedures that best support patient safety, proactive regulatory-risk management, and cost efficiency.
• Leads a team of data scientists to develop, maintain, and advance data-analysis methods, processes, tools, systems, and capabilities (including Artificial Intelligence [AI]) used by MedTech post-market surveillance and vigilance teams.
• Supports MedTech franchise post-market surveillance improvements and related corrective and preventive actions, as required.
• Ensures each staff member has clearly established goals and objectives; monitors performance; supports development planning; conducts periodic performance evaluations and compensation planning; and ensures succession planning for key positions, including own.
• Develops, coordinates, and otherwise ensures appropriate training for associates.
• Reviews and continuously leads efforts to improve global post-market surveillance processes.
• Provides tools and procedures that enable rigorous data analysis (e.g., trending of complaint rates over time, part usage, and adverse event rates) and summarizes trends and potential signals, escalating as required.
• Manages stakeholders for processes that consume or provide inputs to post-market surveillance, including executive leadership, medical safety, and other business leaders.
• Oversees the timely completion and delivery of post-market surveillance plans and reports for company products, for use as inputs to technical, safety, and regulatory documentation.
• Oversees methods for analyzing, evaluating, and escalating potential post-market product signals.
• Maintains and continuously improves procedures, processes, and systems for complaint-data analysis and signal detection.
• Responsible for development of signal detection algorithms and data analysis programs.
• Ensures appropriate governance of data analysis quality and documentation of appropriate statistical rationales.
• Continually optimizes data analysis techniques and tools to advance capabilities and efficiency while striving to drive consistency across businesses.
• Ensures support of appropriate post market surveillance related submissions and reports to regulatory agencies worldwide in accordance with Quality System procedures.
• Supports CAPA, compliance, quality, and business objectives by overseeing completion of ad hoc post-market data-analysis projects and queries.
• Provides support during external and internal audits of post-market surveillance processes.
• Remains informed of new or revised regulations and guidelines and assesses impacts on company product-analysis processes.
• Completes detailed gap assessments to internal and external regulations and standards.
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

Senior Manager – Post-Market Surveillance

Events

• Building and Execution of Quality into Infrastructure (70%) Ensures/promotes early involvement of EQ in the design and development of applications and infrastructure to ensure automated and preventive controls are built in Owns and manages the end-to-end quality process and strategies for building and execution of applications and supporting infrastructure Ensures that all Quality Operations related projects go through the Intake process Provides strategic direction and operational support to the individual project teams Contributes to the creation of strategies for the qualification and validation of new and emerging technologies Provides compliance guidance and support to the project teams to ensure successful delivery of the project end-to-end Ensures a high degree of inspection readiness in support of health authority inspections, audits (internal and external) and periodic review of applications and infrastructure in scope of the EQ portfolio Participates in audits, approves audit non-conformity action plans, and approves closure of internal audit findings Assists with incident management/CAPA and NC for the systems supported Manages the execution of technology quality tasks according to the project plan, goals and timelines Supports the allocation of resources by accurately communicating availability Responsible for managing resources (both internal and external) and ensuring availability for ongoing and upcoming initiatives/projects Reviews and approves validation deliverables, such as but not limited to Compliance Plans, User Requirements/User Stories, System Tests, User Acceptance Tests, Traceability Matrices, and Compliance Reports including final release and approval for production use Proactively monitors systems and processes to ensure compliance with standard operating procedures and industry best practices Works with manager in developing, monitoring and managing project costs, schedules, resources and quality of work product Assists or drives status meetings to communicate and address project risks or issues Works collaboratively with project teams to keep them informed of project status, including any barriers Stakeholder Management (20%) Partners with project teams to assess and implement compliant solutions to meet their business needs Builds and maintains trusting, collaborative relationships and partnerships with internal and external stakeholders which help accomplish key business objectives, and helps others to do the same Provides partnership, insight and direction to cross-functional business leaders and stakeholders regarding EQ policies, solutions, and initiatives Communicates proactively with stakeholders to set expectations on the feasibility and timeframe for the delivery of solutions and highlight the risk when quality standards are not met People Management (10%) Provides quality guidance and support to project and/or base business support teams Utilizes expert knowledge regarding risk management practices and leads and mentors the team with critical thinking and risk-based approaches to carry out validation of computerized systems and infrastructure Responsible for the management of consultants and outside service providers assigned to support EQ in project teams Works with EQ leadership to nurture future leaders and create opportunities to grow Mentors talent and helps them grow in their careers Performs other work-related duties as assigned

Lead, Complaints – Adverse Events

Supply Chain

• Enable end-to-end supply chain program execution across complex initiatives
• Lead cross-functional teams to execute complex supply chain initiatives
• Drive alignment and execution across teams to deliver project objectives
• Develop processes for clear visibility into portfolio status
• Collaborate with various departments for effective portfolio delivery

Manager, Supply Chain Programs

Administrative Assistant

• Act as a trusted partner to executives, proactively managing administrative and operational demands
• Operate with a CEO-office mindset, anticipating downstream impacts, sequencing, and trade-offs
• Exercise independent judgment in managing time, access, and information flow
• Provide stability, clarity, and momentum in complex, fast-moving environments
• Manage complex, high-stakes calendars across global time zones
• Serve as an effective gatekeeper for scheduling and executive access
• Own the annual executive cadence, anticipating: Leadership meetings, Board-related activities, Conferences, External engagements
• Proactively optimize calendars to protect focus time and align time investment with enterprise priorities
• Coordinate internal and external meetings with a “no surprises” standard
• Ensure executives are fully prepared with appropriate materials, context, and stakeholders
• Manage end-to-end meeting logistics, including agendas, pre-reads, and executive-ready materials
• Draft communications that reflect executive voice and intent
• Act as a primary point of contact for executives

Senior Administrative Assistant

• The Senior Manager, Supply Chain Programs is a key member of the Surgical Vision Supply Chain team, responsible for providing end-to-end supply chain leadership across product lifecycle management and complex supply chain initiatives for the SV Implants portfolio (IOL, OVD, and Inserters).
• This role requires a deep understanding of the business segment and end-to-end supply chain, along with close partnership with Innovation, Global Marketing, and customer-facing Commercial Teams to align with strategic priorities, financial performance drivers, quality standards, service levels, and core business processes.
• The Senior Manager is accountable for defining and delivering the Lifecycle Management roadmap and leading the associated portfolio through cross-functional collaboration with PLAN, MAKE, MAKE Engineering, Source, Deliver, IT, Quality, Commercial, and R&D.
• Additionally, this role will lead complex supply chain and lifecycle management teams, drive governance processes, and operate effectively across multiple levels of the franchise and global supply chain.

Senior Manager, Supply Chain Programs

QA Engineer

• Manage Direct Reports and oversees their medical device software projects to ensure compliance to local procedures and regulatory requirements.
• Review project/program software deliverables (e.g. plans, requirements, specifications, test protocols, test cases, test results, traceability, risk management documents, reports).
• Provides direction and leadership for verification and validation of non-product software, products software, software tools and components.
• Provide expertise in establishing good software requirements, specifications, detailed design, verification and validation protocols and planning documentation.
• Collaborate with project/program teams to ensure software deliverable comply with company procedures, global ISO standards (ISO 13485, ISO14971, IEC62304), regulations (e.g. 21 CFR Part 820, 21 CFR Part 11, European Union Medical Device Directive (MDD)/ Medical Device Regulation (MDR), and applicable guidance.
• Provide Quality representation during software problem resolution.
• Participate in technical design reviews and project phase reviews.
• Utilize knowledge of risk management to ensure a risk-based approach for QMS processes.
• Identifies and implements any changes necessary to ensure and maintain the continued suitability and effectiveness of the quality management system using quality policy, quality objectives, audit results, analysis of data, etc.
• Support internal audits and external audits by regulatory agencies, as required.

Software Quality Engineering Lead

• Develop and lead scientific strategy at the interface of immunology and neuroscience, contributing to the overall TA strategy, with a focus on novel therapies for neurological disorders
• Provide deep subject matter expertise in: Regulatory T cell (Treg) biology and immune tolerance
• B cell biology, antibody-mediated disease, and deep B cell depletion approaches
• Autoimmunity, neuroinflammation, and CNS immune mechanisms
• Identify opportunities to apply immune-modulating approaches to diseases such as Alzheimer’s disease, Parkinson’s disease, ALS, multiple sclerosis, and autoimmune psychosis
• Build and strengthen cross-functional collaboration between J&J’s Neuroscience and Immunology Discovery teams.
• Support the VP of Early Development in shaping the translational strategy to move assets to the clinic.
• Present projects and strategy at governance meetings.
• Lead target identification, validation, translational strategy, biomarker development, and portfolio prioritization in neuroimmunology programs.
• Guide internal and external research collaborations with academic institutions, biotech partners, and key opinion leaders.
• Represent the company externally through scientific conferences, advisory boards, and publications.
• Drive scientific excellence and ensure programs are informed by cutting-edge external science and competitive intelligence.
• Support external collaborations and diligences on licensing and M&A opportunities.

Senior Director, Neuroimmunology Research

Program Manager

• The Physician Program Director (PPD) focuses on establishing formal Impella programs through sustainable relationships with account stakeholders and key opinion leaders (KOLs) within the field of hemodynamic support
• The PPD is responsible for developing and managing strategic relationships with key opinion leaders, thought leaders, and subject matter experts to support the organization’s scientific, medical and commercial goals
• This role ensures effective engagement, collaboration, and communication between the company and its network of experts to enhance brand credibility, education, and innovation
• The PPD represents all aspects of Abiomed and acts as a field liaison to connect hospitals to internal resources such as the medical office, research, marketing, and executive teams
• The PPD will be responsible for collaborating with hospitals and hospital administrators to identify areas for program efficiencies through best practice implementation, protocol development, and workflow improvement, ensuring long-term program sustainability
• The PPD will work to identify program gaps and align internal resources as appropriate to support the hospitals' goals
• The PPD will collaborate with systems of care and Integrated Delivery Networks (IDNs) to support the implementation of best practices across the hospitals within the system

Physician Program Director

Product Manager

• Lead the development and execution of product strategy and lifecycle management for the assigned portfolio
• Build and deliver integrated brand plans grounded in deep market, customer, and competitive insights
• Partner closely with Sales to deliver against revenue targets and expand market share
• Generate actionable insights through rigorous market analysis, customer understanding, and competitor tracking
• Develop and maintain strategic partnerships with KOLs

Product Manager / Senior Product Manager

• Provide operational leadership for quality assurance and regulatory affairs supporting distributor and operations-based market models across EMEA
• Ensure regulatory compliance, distributor governance, effective quality management system execution, and uninterrupted supply across diverse EMEA markets
• Partner closely with Regulatory Affairs, Quality, Supply Chain, Commercial, and Global QARA teams to manage risk and support efficient distribution models

Manager, Distribution Management

• Define and redefine the global professional education capabilities strategy aligned with DePuy Synthes commercial priorities and growth objectives
• Build and oversee scalable global education platforms, learning technologies, and operating models to support surgeon, healthcare professional, and internal commercial education
• Partner with Global and Regional Commercial, Marketing, and Medical Education leaders to translate business needs into effective education solutions
• Establish global standards, governance, and procedures for professional education content development, delivery, and measurement
• Lead and develop a high‑performing globally distributed team, fostering talent growth, inclusion, and collaboration across geographies
• Drive innovation in education methodologies, including digital, hybrid, and experiential learning approaches
• Ensure compliance with applicable regulatory, legal, and quality requirements for all professional education activities
• Define and monitor key performance indicators to assess education effectiveness, learner engagement, and business impact

Senior Director, Global Educ Capabilities

Sales

• Independently guide and assist surgeons in the operating room by providing clinical and technical support of orthopedic surgical cases.
• Advance DPS sales by serving as sole Company representative to provide direct customer support by attending surgeries and assuring that the proper equipment is available and functioning.
• Troubleshoot and apply independent judgment to respond to physician needs; address customer requests; effectively handle hospital billing, build/close purchase orders.
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing, and strategic account teams to improve on solutions / service levels and support sales growth.
• Prepare sales reports and documents as the need arises.
• Provide Operating Room and Sterile Processing Department consultation.
• Maintenance, tracking, and effective deployment of equipment and assets throughout assigned area ensuring product availability.