Janko Hospitality

Auditor

• Overseeing nightly hotel operations
• Ensuring accurate guest billing
• Maintaining financial records
• Providing exceptional service during late-night hours
• Serving as a Manager on Duty during the hours of 11pm to 7am
• Checking guests in/out, processing payments, and handling AYS duties.
• Reconciling guest service agent paperwork and credit card transactions.
• Posting room charges, distributing folios, and reconciling gift shop and banquet paperwork.
• Running daily close-out reports, processing night audit, and maintaining the front desk log book.
• Handling guest mail, messages, and faxes, ensuring timely delivery.
• Following safety protocols and working under rotating shifts, including weekends and night shifts, as needed.

Night Auditor

Administrative Assistant

• Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS).
• Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records.
• Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations.
• Assist the Director of Operations or Assistant General Manager with ordering supplies and managing market items.
• Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue.
• Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone.
• Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service.
• Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations.
• Complete shift checklists diligently to ensure all shift responsibilities are accurately handled.
• Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.
• Serve as a cashier and attendant in the market area as required.
• Act as Manager on Duty in the absence of executive committee members or the Director of Operations.
• Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff.
• Write guest incident reports as needed and maintain security for guests and property.
• Perform other duties as assigned by management to support hotel operations.

Front Office Manager

Revenue Operations

• The Corporate Revenue Manager is responsible for developing and executing revenue management strategies across a portfolio of hotels to maximize profitability, market share, and top-line revenue performance.
• This role focuses on pricing strategy, inventory management, market analysis, and distribution optimization while partnering closely with hotel operations, sales, and marketing teams.
• Develop and implement revenue management strategies for assigned hotel portfolio.
• Analyze market trends, competitor pricing, booking pace, and demand patterns to optimize hotel performance.
• Manage daily pricing, inventory controls, restrictions, and channel distribution strategies.
• Optimize transient, group, corporate, and wholesale business mix.
• Conduct displacement analysis and evaluate group opportunities.
• Lead weekly revenue strategy meetings with hotel leadership teams.
• Identify opportunities to improve RevPAR, ADR, occupancy, and market penetration.
• Monitor market conditions, special events, and competitive activity impacting hotel demand.
• Analyze STR reports and market share performance.
• Track key performance metrics including occupancy, ADR, RevPAR, MPI, and RGI.
• Prepare regular revenue performance reports and strategic recommendations for leadership teams.
• Evaluate promotional performance and channel contribution.
• Manage revenue management systems, CRS, and channel distribution platforms.
• Ensure rate accuracy and inventory availability across all booking channels.
• Monitor OTA performance, rate parity, and channel profitability.
• Collaborate with digital marketing and e-commerce teams on promotional and pricing initiatives.
• Partner with hotel General Managers and Directors of Sales to align commercial strategies.
• Provide strategic pricing guidance and market insight to property teams.
• Support brand initiatives and corporate commercial objectives.
• Train and mentor Corporate Revenue Analyst and hotel-level revenue leaders where applicable.
• Maintain strong communication with operations, sales, and marketing teams.

Corporate Revenue Manager

• The Corporate Revenue Manager is responsible for developing and executing revenue management strategies across a portfolio of hotels to maximize profitability, market share, and top-line revenue performance.
• This role focuses on pricing strategy, inventory management, market analysis, and distribution optimization while partnering closely with hotel operations, sales, and marketing teams.
• Develop and implement revenue management strategies for assigned hotel portfolio.
• Analyze market trends, competitor pricing, booking pace, and demand patterns to optimize hotel performance.
• Manage daily pricing, inventory controls, restrictions, and channel distribution strategies.
• Lead weekly revenue strategy meetings with hotel leadership teams.
• Monitor market conditions, special events, and competitive activity impacting hotel demand.
• Track key performance metrics including occupancy, ADR, RevPAR, MPI, and RGI.

• Guest Services: Check in and check out guests with a focus on accuracy and customer service.
• Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Audit and Reconciliation: Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
• System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
• Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
• Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
• Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
• Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
• Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.

• Overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours.
• Check in and check out guests with a focus on accuracy and customer service.
• Post charges and payments to guest accounts, ensuring all transactions are accurate.
• Reconcile guest service agents’ paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
• Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
• Reconcile and balance all gift shop paperwork.
• Complete the spreadsheet for banquet event orders and post accordingly.
• Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
• Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
• Maintain the front desk logbook to enhance communication between shifts and management.
• Practice written safety standards and rules at all times to ensure a secure and safe work environment.

Sales

• Provide administrative and operational support to the Sales Department to maximize selling time and revenue generation.
• Coordinate and service group bookings from contract through departure, ensuring seamless execution of all details and revenue optimization.
• Prepare and manage group blocks, rooming lists, and reservations within Hyatt systems.
• Create and distribute Banquet Event Orders (BEOs) and Group Resumes to ensure clear communication across departments.
• At the discretion of the Director of Sales, manage and support a small market segment, including quoting, contracting, and detailing business.

Sales Coordinator

• Drive revenue growth by actively prospecting, developing, and closing new business while maximizing room night production and market share.
• Build and maintain strong relationships with key corporate accounts, local businesses, and community organizations to increase hotel visibility and repeat business.
• Execute strategic sales efforts including outside sales calls, networking, telemarketing, and community engagement to generate new leads and referrals.
• Negotiate room rates, contracts, and group business using yield management principles to optimize profitability and align with hotel sales strategies.
• Maintain accurate, organized sales systems, including account management, reporting, and follow-up to ensure exceptional client service and operational efficiency.
• Collaborate with the Director of Sales and cross-functional teams to support overall sales strategy, quarterly action plans, and revenue goals.
• Represent the hotel with professionalism and integrity, delivering a service-focused approach that enhances guest satisfaction and brand reputation.

Sales Manager

• Drive revenue growth by actively prospecting, developing, and closing new business while maximizing room night production and market share
• Build and maintain strong relationships with key corporate accounts, local businesses, and community organizations to increase hotel visibility and repeat business
• Execute strategic sales efforts including outside sales calls, networking, telemarketing, and community engagement to generate new leads and referrals
• Negotiate room rates, contracts, and group business using yield management principles to optimize profitability and align with hotel sales strategies
• Maintain accurate, organized sales systems, including account management, reporting, and follow-up to ensure exceptional client service and operational efficiency
• Collaborate with the Director of Sales and cross-functional teams to support overall sales strategy, quarterly action plans, and revenue goals
• Represent the hotel with professionalism and integrity, delivering a service-focused approach that enhances guest satisfaction and brand reputation.

Engineer

• Oversee daily engineering and maintenance operations to ensure a safe, functional, and guest-ready environment
• Manage all hotel systems, including HVAC, plumbing, electrical, and life safety systems
• Utilize Hyatt’s BOB (Back of House) system to manage work orders and preventative maintenance programs
• Lead and execute preventative maintenance to extend the life of hotel assets and minimize downtime
• Respond to maintenance requests and emergencies promptly and effectively
• Manage departmental budgets, control expenses, and support cost-saving and energy efficiency initiatives
• Ensure compliance with safety regulations, building codes, permits, and Hyatt brand standards
• Oversee vendor relationships, service contracts, and capital improvement projects
• Lead, train, and develop the Engineering team to maintain high performance and accountability
• Partner with hotel leadership and departments to support operational goals and enhance the guest experience

Chief Engineer

• The purpose of the Night Auditor at Holiday Inn Express & Suites Morris is to be responsible for overseeing nightly hotel operations.
• Ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours.
• Serves as a Manager on Duty during the hours of 11pm to 7am.
• Check guests in/out, process payments, and handle AYS duties.
• Reconcile guest service agent paperwork and credit card transactions.
• Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
• Run daily close-out reports, process night audit, and maintain the front desk log book.
• Handle guest mail, messages, and faxes, ensuring timely delivery.