Front Office Manager

Janko Hospitality

Front Office Manager responsible for guest services and operations at The Forester Hotel. Overseeing front desk department and ensuring high guest satisfaction standards.

Posted 5/23/2026full-timeLake Forest • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $29 per hourWebsite

About the role

Key responsibilities & impact

Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS).
Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records.
Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations.
Assist the Director of Operations or Assistant General Manager with ordering supplies and managing market items.
Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue.
Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone.
Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service.
Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations.
Complete shift checklists diligently to ensure all shift responsibilities are accurately handled.
Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.
Serve as a cashier and attendant in the market area as required.
Act as Manager on Duty in the absence of executive committee members or the Director of Operations.
Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff.
Write guest incident reports as needed and maintain security for guests and property.
Perform other duties as assigned by management to support hotel operations.

Requirements

What you’ll need

High School Diploma, GED, or equivalent work experience
Friendly demeanor with excellent communication and customer service skills
Strong organizational and prioritization skills
Prior experience using Windows-based software preferred
Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching.
Previous front desk or hospitality experience is preferred.

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including 401K and paid time off
Professional development
Hotel discounts at locations worldwide

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Property Management System (PMS)cash handlingaccountingWindows-based softwareincident reporting

Soft Skills

communication skillscustomer serviceorganizational skillsprioritization skillsfriendly demeanor

Certifications

High School DiplomaGED