Iron Mountain

Administrative Assistant

• Managing the daily schedule, travel (including arranging appropriate travel, visas, agendas and necessary contacts, country information, and other necessary preparations), and external contracts for the SVP; anticipate needs to proactively bring together people and resources required to address critical issues
• Act as the lead for internal department meetings and Global Town Halls - drafting, creating high-impact presentations, tracking action items, and supporting employee programs like ‘IM Listening’.
• Initiates drafting of correspondence, screening calls when requested, and maintaining files for Executive as needed.
• Maintain a system that alerts upcoming deadlines on incoming requests or events ensuring the executive knows deadlines within 24 hours of the event.
• Oversee administrative processes including expense management, invoice coding, and maintaining global distribution lists.
• Lead the requisition and onboarding process for new hires within the department - including the ordering of equipment and technology
• Handle sensitive information with absolute discretion, serving as a professional ambassador for the SVP to both internal and external stakeholders.
• Support WorkDay and other system clean up or special projects as requested.

Executive Administrative Assistant

Recruitment

• Take full ownership of the end-to-end recruitment lifecycle
• Contribute to a collaborative TA environment where we leverage team insights
• Cultivate, manage and optimize high-volume candidate pipelines
• Collaborate with internal hiring managers and external candidates across multiple geographic regions

Talent Acquisition Partner – Contract, High Volume Frontline

Operations

• Manage GDS profitability and costs
• Plan and organize DMS services
• Execute delivery of DMS projects
• Coordinate resources for DMS projects
• Drive process improvement initiative within DMS
• Perform system and resources deployment

Head of GDS Operations

Supply Chain

• Support and execute secure data eradication and media destruction processes
• Serve as an on-site technician at a data center to support ERAD processes
• Handle confidential data-bearing devices with the utmost security and integrity
• Follow all certified ERAD protocols and guidelines for secure media sanitization and destruction
• Communicate clearly and professionally with internal teams, data center personnel, and client stakeholders
• Track and document all eradication activities using internal systems and tools
• Support continuous improvement of ERAD operations, providing feedback and contributing to best practices
• Operate tools and machinery required for media handling and physical destruction
• Ensure compliance with client SLAs and Iron Mountain policies related to security, safety, and data integrity
• Coordinate domestic and international shipments with client logistics teams and distribution centers
• Maintain internal logistics systems and documentation, including Bills of Lading, process sheets, and shipping manifests
• Monitor warehouse activity in the WMS system; track inbound/outbound shipments and ensure accurate inventory data
• Reconcile inventory discrepancies, support audits, and assist with process improvements
• Build and maintain relationships with third-party transportation and recycling vendors
• Collaborate with accounting to review and validate logistics invoices and charges
• Generate and distribute weekly/monthly inventory and logistics performance reports

ERAD Technician / Logistics Coordinator

Customer Support

• Lead the development, review, and management of complex pricing models, quotes, and contract documentation, ensuring accuracy and completeness for revenue generation.
• Collaborate with sales, finance, account management, and country teams to streamline deal desk operations, resolve bottlenecks, and support process training initiatives.
• Develop and deliver reports and metrics dashboards by consolidating and analyzing sales, pricing, and customer data to provide actionable insights for decision-making.

Sales Support Specialist, Greek Speaking

Analyst

• Maintain skills inventory to understand current capabilities of the workforce.
• Support Organization Effectiveness (OE) consultants, HRBPs and Finance planning partners to develop multi-year headcount forecasts.
• Provide data driven recommendations on talent acquisition strategy.
• Act as the super user for our HR metrics dashboard in Looker Studio.
• Provide regular insights to HRBPs and OE consultants, monitor trends and identify areas for improvement.
• Collaborate with people analytics team to ensure the ongoing maintenance of the dashboards in Looker Studio and its connection to the Workday data source.
• Support OE consultants in ad hoc analytics requests.
• Translate data sets into “so-what” insights for HRBPs and business unit leaders.

Workforce Planning Analyst

Administration

• Lead Retained HR Administration: Maintain and organize local employee files and documentation while ensuring full adherence to company policies and data privacy regulations
• Collaborate on Benefits and Lifecycle Management: Partner with internal teams and our outsourcing partners to resolve employee lifecycle cases and manage local benefits programs, including enrollments and terminations
• Ensure Regulatory Compliance: Oversee the preparation and submission of local government reports and manage complex compliance tasks, such as employment-related documentation and the global offboarding process

Workforce Administration Specialist, German Speaking

Client Partner

• Develop and execute joint business plans to create an incremental pipeline through Partnership vehicles and GTM activities.
• Partner closely with Sales, Product Marketing, and Pre-sales teams to organize joint sales calls and align on GTM plays to accelerate SaaS revenue.
• Ensure all partner engagements and lead generation activities comply with organizational standards while managing forecasting and visibility within SFDC.

Partner Development Manager

Solutions Engineer

• Lead and develop a high-performing team of Account Resolutions Associates by setting clear performance expectations, conducting regular coaching sessions, and managing workload distribution to meet Service Level Agreements.
• Collaborate with Collections, Billing, and Customer Service leadership to prioritize disputes for strategic accounts and remove bottlenecks that hinder the end-to-end payment process.
• Ensure strict compliance with dispute management policies, financial controls, and organizational standards to drive measurable improvements in Accounts Receivable aging and Days Sales Outstanding.

Account Resolutions Manager, Bilingual

Accounts Receivable

• Manage assigned dispute cases from receipt through resolution by investigating billing, pricing, and service issues to ensure timely closure and prevent AR aging.
• Work closely with Collections Associates, Sales, and Operations to prioritize payment-blocking disputes and gather necessary documentation for validation.
• Execute approved credits, rebills, or adjustments while ensuring all actions align with organizational standards, internal controls, and audit requirements.

Analista de Cuentas por Cobrar, Bilingüe

• Develop and drive the interconnection strategy for prospective and operational IMDC data center sites, ensuring alignment with power availability, regulatory frameworks, and the company’s sustainability/renewables goals.
• Lead negotiations and management of interconnection agreements with utilities/ISOs, including power delivery contracts, grid impact studies, and capacity reservations.
• Ensure compliance with organizational standards, policies, or regulations pertaining to energy procurement and grid interconnection across the EMEA region.
• Establish financial models, projections, and risk analyses for interconnection costs, grid upgrade costs, energy price volatility, capacity/rate tariffs, and utility interconnection timelines.
• Coordinate with permitting, entitlement, and regulatory bodies to secure approvals needed for interconnection infrastructure (e.g., switchyards, substations, feeder lines).

Energy Solutions Manager

Account Manager

• Building trust, loyalty, and solid long-term relationships with key decision-makers at customer accounts and internally with IMDC teams
• Manages most aspects for project implementation of IMDC products and services for our hyperscale customer installations
• Oversee project schedule and monitor/update as the project progresses
• Ensures high-quality service delivery and customer satisfaction through proactive service management
• Partners closely with sales and marketing to identify and deliver on growth opportunities for IMDC’s business with existing customers

Global Hyperscale Account Manager

Engineering Manager

• Provide design and delivery of service functionality within agile development lifecycle
• Lead discussions with product management and cross-functional teams
• Track sprint progress and ensure adherence to Agile best practices
• Conduct code reviews and enforce coding standards
• Mentor developers and promote a culture of continuous improvement
• Evaluate new technologies and drive end-to-end delivery of initiatives

Manager, Software Development

Payroll

• Lead the development and enforcement of quality control guidelines, conducting regular audits and risk assessments to ensure payroll accuracy and compliance across all jurisdictions.
• Collaborate with Human Resources (HR), Finance, Legal, and external third-party payroll providers to align payroll strategies, manage Service Level Agreements (SLAs), and optimize retained team processes.
• Manage the implementation of unified payroll technology, integrating systems with the Human Resources Information System (HRIS) and Finance platforms to automate multi-country calculations, reduce errors, and enhance scalability.

Global Payroll Lead

Director

• Build and lead an enterprise-wide business operations function
• Establish resource and cost management processes and dashboards
• Partner cross-functionally to modernize business performance measures
• Own operational reporting across various performance metrics
• Drive operational frameworks for digitization and service implementation
• Create governance controls over regional P&L and chargebacks