HR Generalist

Iron Mountain

HR Generalist improving employee experience at Iron Mountain, architecting HR service delivery while managing compliance and training standards. Seeking collaborative professionals with HR expertise.

Posted 6/21/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high-level problem solver.
Manage the end-to-end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce.
Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid-Year Reviews.
Turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health.
Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations.

Requirements

What you’ll need

5+ years of progressive experience in Human Resources with a proven track record in a Global Shared Service Center (SSC) environment.
Total English Fluency (Written & Spoken), with the ability to communicate with high influence across North American business lines.
Strong Technical Expertise in HR Systems, specifically professional proficiency in ServiceNow to manage cases and data insights effectively.
A 'Collaborative & Curious' Mindset, possessing the agility to synthesize information across the HR function and the courage to push back when necessary to maintain standards.
North American HR Expertise, with a deep understanding of the regional landscape.

Benefits

Comp & perks

Professional Advancement: Opportunities for continuous learning and career growth within a global industry leader.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR Service DeliveryEmployee Lifecycle DocumentationPerformance EvaluationsGoal SettingData AnalysisCompliance ManagementTraining StandardsCoaching on HR PoliciesProblem SolvingCase Management

Soft Skills

CommunicationCollaborationCuriosityAgilityInfluenceSynthesis of InformationCourageOrganizational Health ImprovementLeadershipCoaching