Intact

Analyst

• Create high-impact Power BI dashboards and visual analytics experiences that make Claims performance easy to understand and hard to ignore - focused on clarity, usability, and decision-making.
• Apply data storytelling to translate analysis into a crisp narrative: what happened, why it happened, what’s likely next, and what decisions/actions are recommended.
• Develop executive-ready insight packs and presentations for Directors/VPs, connecting KPI movement to operational drivers, customer impact, risk, and cost.
• Identify the true drivers behind results by investigating trends, surfacing outliers, and performing root-cause analysis across volume, capacity, productivity, inventory/backlog, and cycle time.
• Build “what-if” scenarios and lenses that help leaders understand trade-offs (e.g., capacity shifts, workload mix changes, shrinkage impacts, process changes) and choose the best path forward.
• Bring creative thinking to how performance is communicated—designing new ways to visualize complexity (flow views, bottleneck maps, distribution/aging storytelling, before/after impact narratives).
• Use SQL to extract, shape, and validate data; create robust transformations that enable repeatable analysis and reporting at scale.
• Work with Snowflake to build analytics-ready datasets (tables/views) and improve performance and reliability of reporting outputs.
• Leverage NICE to capture operational/WFM insights and integrate NICE-based signals into broader Claims performance storytelling where appropriate.
• Partner across Claims, WFM, and Analytics/Tech teams to define the right questions, challenge assumptions, and deliver insights that drive measurable improvement.

Senior WFM Analyst, Data Visualization

Actuary

• Drive innovation with projects at the frontier of actuarial science and data science
• Build AI models to bring ratemaking and internal processes to new levels of sophistication
• Use your expertise to resolve complex problems and help your colleagues in doing the same by sharing your actuarial knowledge
• Work autonomously on challenging, strategic projects in areas such as: ratemaking, reinsurance, corporate planning, data science, reserving and more
• Drive change by improving work processes and making substantial observations, conclusions and recommendations
• Help guide and prioritize the team’s work and coach effectively to strengthen both individual and group success
• Share the conclusions of your analysis to the appropriate stakeholders and make recommendations within the established timelines

Senior Analyst – Actuarial

Director

• Participate in the development and implementation of business plans and manage operations to achieve key business objectives.
• Develop, recommend and implement management and/or organizational initiatives to support company strategies, including changes to organizational structure and improvements to processes and technology.
• Establish and maintain productive business relationships with underwriting, risk control and other operational units.
• Provide effective leadership by motivating staff, supporting engagement, and being responsible for hiring and performance feedback.
• Promote continuous learning and technical development within the team through training, mentoring and structured development plans.
• Conduct monthly audits of claims files and provide coaching on your team’s technical and professional skills; facilitate continuous learning by developing robust development plans for your employees.
• Communicate effectively with various departments to support your team’s workflows and improvements.
• Provide technical support on claims files regarding policy interpretation, settlement negotiations and liability determination.
• Maintain respectful and productive business relationships with vendors, brokers, service providers, law firms and internal client groups.

Unit Director, Transport, Marine, Litigation

Customer Support

• Be a subject matter expert on our property policies, products, services, and initiatives.
• Answer calls in a professional manner to take care of our insureds.
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making decisions to move requests forward.
• Handle emergency situations in a courteous and respectful manner.
• Recommend our business partners to our clients (emergency service/contractor).
• Accurately and clearly document files to reflect conversations and actions taken on claims.
• Ensure that daily call center metrics are met while taking a high volume of inbound calls.
• Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines. This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

Customer Service Representative – Property Claims

Security Engineer

• Establish IAM governance mechanisms aligned with Partner Solutions’ overall strategy and objectives, as well as those of its clients.
• Evaluate various technologies related to user account, privilege, service, and identity management, taking into account the organization’s specific requirements.
• Perform cost-benefit analyses for current and future technology solutions to support the IAM program roadmap.
• Contribute to cross-functional initiatives aimed at optimizing identity protection.
• Optimize the RBAC/ABAC attribute model in an IT and security managed services context to meet internal needs and those of Partner Solutions’ clients ( IAM at scale ).
• Collaborate with various stakeholders, both internal and external, to support the evolution of an IAM solution.
• Implement and automate processes to strengthen identity management capabilities and improve the security posture of a multi-client environment.
• Document IAM processes, workflows (architecture), and best practices, and ensure documentation is kept up to date, including during periodic reviews.
• Apply continuous improvement principles to IAM practices and associated processes, leveraging data-driven insights.

Security Specialist – IAM

• Lead a small team of 1–3 actuarial analysts while serving as both technical and project lead
• Contribute to executing key actuarial objectives by actively participating in hands-on work
• Provide technical advice to team members, ensuring the quality of their work and formulating recommendations
• Manage the evaluation, development, and coaching of team members to achieve the company’s strategic objectives
• Manage team’s activities by organizing, planning and controlling the optimal use of resources according to company strategies and budget planning
• Represent the actuarial function in various working groups/committees and act as a point of contact with other business units.

Team Lead, Actuarial, Operational Performance Analytics

Financial Planning and Analysis

• Assist the manager in planning, developing strategy and budgets, assessing required resources and establishing timelines related to the 52-109 financial controls certification process.
• Review and evaluate the effectiveness of the design and operation of the framework of key internal controls related to Regulation 52-109.
• Establish and maintain good communication with the various stakeholders (information technology experts, 52-109 manager and director and clients in the various business units) in order to ensure good follow-up on the resolution of issues, the deadlines to be met and the updating of the various activities related to 52-109 certification.
• Support the client in developing an action plan or identifying and choosing appropriate solutions to remedy the deficiencies noted.
• Carry out prompt and effective follow-up on recommendations to ensure timely implementation of recommendations.
• Participate in the development and implementation of best practices and tools aimed at optimizing processes and working methods.
• Provide assistance to external auditors, if required.

Senior Financial Analyst, Internal Controls

• Participate in strategic initiatives that enhance pricing sophistication within ratemaking and help explain nationwide performance by supporting earnings call preparation.
• Deliver actuarial support for large-account pricing across more than 22 lines of business, strengthening governance through indications, rate committees, and corporate planning processes.
• Drive change by improving work processes, adopting modern technologies and making substantial observations, conclusions and recommendations.
• Use your expertise to resolve complex problems and help your colleagues in doing the same by sharing your actuarial knowledge.
• Help guide and prioritize the team’s work and coach effectively to strengthen both individual and group success.
• Share the conclusions of your analysis to the appropriate stakeholders and make recommendations within the established timelines.

Senior Analyst, Actuarial – Pricing CL & SL

• Define and lead the GEO function
• Set the long-term vision and roadmap to maximize brand and product representation in generative search results and AI assistants
• Build key pillars of content development, syndication and distribution, integration across key pillars such as earned media, partnerships, technical GEO, community, and testimonials/customer reviews sentiment
• Establish the operating model across the organization and governance to drive cross-functional integration and delivery
• Develop and oversee integrated go-to-market strategies for AI-first discovery
• Translate strategy into an actionable roadmap that integrates GEO, content distribution, partnerships, schema/structure, and channel management/leadership
• Partner with various teams such as PR/corporate communications, digital platforms, brand teams, etc. to align content pillars, topical authority, and distribution across channels
• Build a high-performing, scalable AI-enabled engine and distribution strategy across multiple streams (PR, partnerships, social media, etc.)
• Architect our data and experimentation framework
• Define and refine north-star metrics and insights (e.g., AI visibility/presence and favorability, citation rate, assisted conversions) and build appropriate reporting and optimization framework
• Run continuous testing across prompts, formats, and content pillars to improve model and business impact
• Drive improvements in information architecture, schema markup, entity linking, and content metadata to increase machine interpretability
• Partner with our marketing technology and digital experience and platforms teams on crawlability, performance, and content delivery to support GEO ambitions

Director, Generative Engine Optimization

Content Marketing Manager

• Collaborate with multi-disciplinary teams on design implementation, content fragments and messaging frameworks in accordance with team workflows and brand guidelines, leveraging agile methodologies for delivering experiences to our websites
• Update CMS templates, images, videos and webpages and blog posts
• Develop and maintain authoring documentation, component usage guidelines, and content governance practices to enable non-technical users.
• Work independently on and collaborate through testing cycles and documentation of best practices.
• Ensure content is SEO-driven, error-free and accessibility compliant prior to production delivery
• Participate in regular quality audits, troubleshooting issues across author/publish/dispatcher environments and documenting/reporting minor and major updates and to identify opportunities for improving site structure and ensuring positive user experiences

Content Author, CMS Integration

Communications

• Plan and organize pan-Canadian meetings and events (virtual and in person): logistics, invitations, facilitation/run-of-show, and communications before/during/after.
• Create presentations, run surveys, and compile results for leadership (tracking dashboards, summaries, recommendations) for the Casualty and Legal Claims leadership team.
• Coordination of communication requests for the Casualty and Legal Claims team across Canada.
• Work closely with project leaders and the Claims communication team (multiple initiatives in parallel) to gather information, clarify key messages, propose angles, and ensure communications are aligned.
• Contribute to writing, editing, and distributing various internal content (employee memos, team SharePoint articles, newsletters, event invitations, etc.) in collaboration with the national communications team.
• Manage and evolve the national SharePoint (structure/hub), including governance, section organization, content quality, and user experience.
• Administer access/restrictions and ensure a clear classification approach (including the integration of multiple sites/sections).
• Develop and maintain a bilingual (FR/EN) SharePoint and content approach, consistent with internal terminology.
• Support the design and production of communication tools, including multimedia items (posters, newsletters, basic visual assets, recording and editing short internal videos, etc.).
• Translate certain urgent communications.

Communications Coordinator

Manager

• Provide leadership and manage the operations of the Ontario in-house Surveillance Investigations team
• Develop, support and focus on leading an engaged team
• Review Investigation files and act in a consultative and advisory capacity on claims matters
• Provide effective leadership, motivate staff and be responsible for hiring employees and delivering performance feedback
• Review the work and final products of your team; provide coaching, feedback and/or training as required
• Oversee schedules, manage productivity and ensure Service Level Agreements are met
• Conduct audits to ensure adherence with quality standards
• Collaborate with leadership nationally to facilitate optimization and alignment of best practices
• Lead and execute cross-functional projects that align with and advance key business objectives

Unit Claims Manager – Surveillance

• Assist in the development of key messages for external communication related to Intact’s public financial performance including: Drafting quarterly press releases as well as the Management Discussion & Analysis.
• Prepare presentation slides related to Intact’s financial performance; and Prepare scripts and Q&A for quarterly earnings calls, webcasts and other investor events.
• Be a key contributor in maintaining strong relationships with investors and sell-side analysts and help identify potential new shareholders; assisting senior management prepare for meetings and conferences with the investment community (Q&A, key messages, etc.); and periodically join senior management for meetings and conferences with the investment community.
• Provide market intelligence on macro, buy-side and sell-side views impacting our share price to senior management and the Board; compilation of consensus sell-side forecasts, including analysis of consensus forecasts to identify the effectiveness of our messaging to the investment community; and monitor P&C Insurance peers and broader industry trends to assess their potential impact to our Company.

Director, Investor Relations

Business Analyst

• Handle and resolve day-to-day system referrals from users in a timely fashion
• Meet regularly with regional teams to review ongoing system issues
• Monitor trends to identify opportunities for user training and system changes and enhancements
• Act as the liaison between users, IT and other departments as required
• Test system changes
• Act as a subject matter expert for personal insurance systems
• Consult on system functionality
• Support in the analysis of business requirements for changes existing systems (Bug Fixes)
• Perform any other duties relating to production support as assigned by your manager.

Business Analyst I, OPL – Claims System Management

Graphics Designer

• Play a key role in developing and executing marketing initiatives to strengthen IFC brands across the Canadian, USA, and UK markets.
• Guide the application of the brand into visually captivating designs across all touchpoints.
• Oversee brand guidelines and the overall aesthetics for all touchpoints.
• Present, educate, and advocate for brand guidelines among employees and power users of brand assets.
• Explore and refine visual compositions, typography, color palettes, formats, and messaging to maximize creative impact and achieve objectives.
• Collaborate with the creative director to deliver high-impact concepts aligned with brands’ positioning.
• Stay updated with design trends, tools, and technologies pertinent to financial services and digital media to ensure designs are innovative and relevant.
• Aid in the creation of design systems and templates for scalable content production.
• Manage multiple projects simultaneously while meeting deadlines and maintaining high standards.