Intact

Claims Specialist

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
• Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
• Collect reports and statements to determine liability and coverage.
• Ensure all cases are clearly documented and meet any or all legislative requirements.

Claims Adjuster I – Casualty

Software Engineer

• Manage, develop, and mobilize the engineering team in Ontario to achieve business objectives
• Provide coaching, regular follow-ups and feedback to team members
• Mentor team’s technical and professional skills and facilitate continuous learning by developing solid professional development plans for employees
• Implement procedures and policies and ensure that they are followed
• Manage the team's budget and material resources by maintaining exceptional customer service
• Develop, recommend, and implement management and organizational initiatives to support business strategies
• Maintain strong business relationships with suppliers/vendors and other key partners
• Collaborate with the Claims, Subrogation and Legal teams

Manager, Engineering - Claims

Product Manager

• Define and outline the purpose of epics, collaborating with Business Analysts (BAs) to set development timelines, start, and end dates.
• Assign and prioritize backlog items, ensuring alignment with team’s skills, capacity, and major dependencies.
• Conduct story mapping and estimation, entering stories into Jira, and ensuring the backlog is well-ordered and communicated to stakeholders.
• Focus on the "why" behind each backlog item, understanding its business impact and alignment with the product vision.
• Collaborate with the Scrum Master to resolve impediments and guide the team toward achieving Release/Sprint goals.
• Actively participate in Scrum ceremonies and ensure stakeholder communication regarding progress and deadlines.
• Lead and inspire the team to deliver best-in-class products and meet project/deliverable success.
• Communicate effectively using appropriate vocabulary to convey ideas clearly, participating actively in discussions and fostering good working relationships.
• Collaborate with various teams on the strategy for rolling out new products or features and provide/seek support from peers regarding backlog planning and squad issues.
• Act as a positive change agent, influencing others to adopt new approaches and demonstrating comfort with ambiguity and evolving environments.
• Lead the evaluation and acceptance of product deliverables, ensuring adherence to acceptance criteria during sprint review.

Product Owner – Contact Billing

Manager

• Lead our enterprise identity and access management using SailPoint IdentityIQ, integrated with Active Directory, Entra ID (Azure AD), and a wide range of apps
• Define and execute the identity core strategy and multi-year roadmap centered on SailPoint IIQ and integrations with AD/Entra ID and key business apps
• Build, lead, and develop a high-performing team; set clear objectives, career paths, and development plans
• Champion least privilege, zero trust, and standardized identity lifecycle (joiner-mover-leaver) across the enterprise
• Own the SailPoint IIQ platform lifecycle: architecture/design, deployment, configuration hardening, upgrades/patching, performance tuning, backup/DR, and HA
• Implement and optimize identity lifecycle processes (JML), automated provisioning/deprovisioning, and access requests/approvals
• Design and manage role-based and attribute-based access models (RBAC/ABAC), birthright access, SoD policies, and policy enforcement controls
• Lead access certification campaigns, remediation workflows, and attestation evidence for audits
• Develop connectors/integrations for AD/Entra ID, HRIS, ERP, CRM, ITSM, data platforms, and custom applications using SailPoint adapters and REST
• Establish data quality standards for identity attributes; drive authoritative source alignment and identity correlation rules
• Ensure robust integrations with AD and Entra ID: group/role synchronization, dynamic groups, conditional access, MFA/SSO alignment, and privileged identity handoffs to PAM

Identity Core Manager

Operations

• Lead studio planning and end-to-end management of creative projects, including scoping, approvals, and resourcing across internal teams and external partners.
• Optimize how the creative team works by establishing processes, tools, and documentation that enhance efficiency.
• Oversee production execution for digital and brand initiatives, including social media campaigns, brand campaigns and updates, and sponsorship activations.
• Advance the Brand Studio’s core capabilities: digital expertise, Branding Guidelines, AI, and 360° advertising.
• Partner closely with brand teams to translate briefs into actionable plans and align stakeholders across channels.
• Own detailed schedules, logistics, and post-production workflows (e.g., animation, graphic adaptations, photo retouching, AI-assisted production).
• Ensure compliance with legal and copyright requirements; collaborate with Legal as needed.
• Proactively solve problems and propose creative and technical solutions that balance ambition with budget.
• Champion creativity and innovation within Intact, promoting best practices and continuous improvement.
• Maintain rigorous documentation from brief through archiving, including estimates, approvals, and final invoicing (where applicable).

Creative Studio Operations Lead

Consultant

• Collaborate closely with all internal and external project stakeholders to ensure a successful implementation of GenetiQ.
• Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third party integrations.
• Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support.
• Ensure the project is defined, designed, and configured effectively to best support the customer’s needs.
• Validate that the customer understands the specifications of the software, such as inclusions and exclusions.
• Liaise with customers and third parties to define requirements, configure API’s and develop integrations with external systems such as eCommerce, and draft written specifications.
• Assist the development team with understanding of specifications during the development of modifications, and subsequently test and document developed changes.
• Become an expert in GenetiQ to educate and advise customers on best practices.
• Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc.
• Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function.
• Train the customer’s project team and provide knowledge transfer in the operation of software.
• Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy.
• Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc.
• Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements.
• Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live.
• Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to GenetiQ, ensuring accuracy of open balances, historical transactions, and relevant master data.
• Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites.
• Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details.
• Complete all relevant project management documentation and help with standardization.
• Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices.
• Remain engaged with customers after go-live to provide support and ensure continuity of experience.
• Daily timesheet completion in line with company procedures.
• Ensure project work is appropriately billed to the customer.
• Escalate any complexities to the relevant teammate, department, or manager.
• Live the core values and take responsibility for ensuring an experience of excellence for the customer.
• Collaborate with the customer to professionally and proactively manage change.
• Influence the customer to follow a process that will help with the smooth transition to GenetiQ.

Senior ERP Consultant

Business Analyst

• Analyze information obtained from various sources, detail the high-level view and provide users with recommendations
• Produce business cases for proposed future projects or initiatives
• Owner of the Large Loss reporting which includes weekly, monthly, and quarterly data collection and validation for circulation
• Co-ordinator of the Global Large Loss forum, an internal group of representatives from the countries where Intact operates, seeking to further collaboration
• Coach junior members of the team with their risk and compliance tasks
• Utilise your analytical skills to identify opportunities for process optimization, automation, cost reduction, or risk mitigation
• Collaborate closely with our Project Manager on large group initiatives
• Plan and co-ordinate project activities related to organizational requirements or changes
• Obtain requirements or document business processes from business communities using techniques such as interview and work sessions, using defined templates
• Act as an intermediary between immediate team and colleagues in neighbouring teams to support in the delivery of initiatives and events

Bilingual Senior Business Analyst

Administration

• Manage and administer Citrix XenApp, XenDesktop, and Citrix Cloud environments.
• Manage the deployment, patching, and administration of Citrix environment (ELM / AppLayering), GPO, FsLogix rules and cloud-based resources (Azure) to enhance platform reliability and performance.
• Optimize the performance of Citrix and Azure systems, including the implementation of monitoring and tuning strategies to ensure an optimal user experience.
• Deploy, configure, and maintain Citrix farms and associated infrastructure, including ELM, XenServer and Provisioning Services (PVS).
• Evaluate and optimize IT systems to align with and advance business objectives.
• Participate in Citrix implementation and cloud migration projects.
• Provide advanced technical support and resolve complex issues related to the Citrix environment, including Level 3 incidents.
• Collaborate with security team to maintain Citrix infrastructures by implementing security policies and conducting regular audits.
• Create and maintain detailed documentation of environments and business processes.
• Train and mentor junior IT team members on best practices and technologies.
• Work closely with development, networking, and security teams to ensure the integration and harmonization of solutions across the IT ecosystem

Citrix Administrator

Security Engineer

• Conduct reconnaissance on network environment to build external landscape using industry standard tools, threat intelligence feeds, OSINT and other readily available information sources
• Conduct offensive security testing to ensure security controls and response actions are effective.
• Employ attack strategies to simulate real-world attacks by threat actors and benchmark response capabilities across the enterprise.
• Ability to identify and exploit vulnerabilities in computer systems, networks and applications to simulate attacks by threat actors
• Analyze and report on the results of security assessments and make recommendations to improve the security posture of the enterprise.
• Work with regional cyber governance and risk teams to ensure that findings are properly tracked for remediation
• Generate the required metrics and reports to support the CISO IFC Affiliates in reporting on enterprise security control effectiveness

Security Advisor Specialist, Offensive Security – Global Red Team

• Identify fraud indicators in insurance claims by collecting and analyzing information to determine if further investigation is required for assignment to our Inside Investigation Team.
• Utilize fraud analytic tools to review leads and determine viability of information
• Participate and/or manage project work, by working with members of the Investigative Services and other Claims departments to deliver on project goals
• Communicate in a timely and respectful manner with stakeholders (internal and external) when making decisions and/or providing feedback on leads, tips, and projects
• Consult with internal and external stakeholders to improve fraud identification strategies, financial tracking, and support business initiatives
• Innovate investigative strategy and support artificial intelligence initiatives for claims (all lines of business)

Claims Representative I – Fraud Triage Specialist

Full-stack Engineer

• Define and implement governance and best practices for Adobe product components (naming conventions, standardization, etc.)
• Define and evolve the structure, vision, and maturity of Adobe platforms in partnership with implementation specialists and digital data analysts
• Act as the platform expert and support digital data analysts and implementation specialists in their challenges
• Build data pipelines to combine Intact’s internal and digital data, enabling digital data analysts to make business decisions faster

Senior Software Developer – Adobe Experience Platform Owner

• Define and evolve the structure, vision, and visual identity of dashboards that meet Intact Lab’s needs.
• Design and advance the data architecture supporting Power BI (data pipeline construction and secure connections, quality management, data security and governance).
• Work closely with data analysts to automate and standardize reports wherever possible and minimize manual work.
• Support data analysts in creating or identifying the data needed to advance dashboards.
• Serve as the spokesperson for Intact Lab’s digital dashboards to share progress, launches, and improvements, and support new employees as they onboard.
• Help data analysts improve their proficiency with our tools. Documents standard and best practices.

Senior Software Developer, Digital Reporting

• Define the vision, strategy, and multi-year roadmap to strengthen PSI’s cyber resilience
• Translate business priorities and the evolving threat landscape into actionable defensive capabilities and measurable outcomes
• Lead a team focused on secure architecture and platform engineering, data protection, security control testing, and penetration testing coordination
• Partner closely with other security teams to ensure an integrated, end-to-end defense posture
• Establish a clear operating model, service objectives, and success metrics; continuously mature capabilities, processes, and tooling to improve resilience and reduce risk
• Drive a structured capability maturity plan prioritizing initiatives based on risk reduction, business needs, and the threat landscape
• Define and implement secure-by-design architecture standards and scalable engineering patterns
• Build and run a robust security control testing and assurance program to verify control effectiveness, support compliance needs, and deliver evidence-based reporting
• Plan and coordinate penetration tests and external assessments, define scope and rules of engagement
• Provide leadership through ambiguity and during high-severity events by ensuring clear decision-making, stakeholder communications, and executive-ready reporting

Manager, Cyber Defense – Strategy

DevOps Engineer

• Support the development team on operational aspects of data pipeline
• Ensure security and promote secure coding practices throughout the development lifecycle
• Collaborate with cross-functional teams to design and implement scalable and secure data solutions
• Utilize AWS services to manage and optimize cloud infrastructure
• Implement infrastructure as code using tools like Terraform
• Work with Databricks and Snowflake to manage and analyze large datasets