Senior UX Researcher

Intact

Senior UX Researcher collaborating with multidisciplinary teams to enhance user experience through research and strategic recommendations. Leading research initiatives to ensure user-centered design.

Posted 6/13/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$94,200 - CA$115,200 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with our multidisciplinary teams: Work closely with product, design, and data teams (web analytics, business intelligence, and marketing research) to: 1/identify information gaps; 2/create and manage your research roadmap, and more broadly; 3/ensure the entire design and development process is user-centered.
Lead user research: Plan, design, and conduct user research studies to gather deep insights into users’ needs, behaviors, and motivations.
Analyze and synthesize data: Analyze qualitative and quantitative data collected during research and synthesize findings to deliver strong strategic recommendations that account for technological constraints.
Produce reports and presentations: Communicate research results clearly and concisely through detailed reports and presentations to influence decision-making and guide design strategies.
Stay on top of tools and methods: Keep up to date with the latest trends, best practices, and tools in user research and user experience (UX).
Mentor: Mentor junior researchers by sharing your knowledge and accelerating the development of the skills needed to conduct effective research.
Champion a culture of excellence and UX: Advocate for the importance of user research and UX across the organization by operationalizing the full range of methods offered by the team.

Requirements

What you’ll need

Minimum of 5 years of experience in user research
Mastery of user research methods (qualitative and quantitative): usability testing, semi-structured interviews, comparative studies, card sorting (open and closed), longitudinal studies (e.g., diary studies), surveys, focus groups, and facilitation of co-creation workshops.
Industry knowledge (asset).
Proficiency with research tools such as usertesting.com, Optimal Workshop, Qualtrics, Dovetail, etc. (asset).
Proficiency in statistical methods (asset).
Rigor—we strive for excellence to help our digital products overperform.
Business performance orientation: tracking KPIs, analyzing market trends, etc.
Strategic thinking in user experience and business.
Excellent verbal and written communication; ability to present findings at the executive level.
Team player, strong collaboration skills, openness to feedback.
Proactive attitude; able to work autonomously and handle ambiguity.
Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

Benefits

Comp & perks

Support
Opportunities
Performance-led financial rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user research methodsusability testingsemi-structured interviewscomparative studiescard sortinglongitudinal studiessurveysfocus groupsstatistical methodsstrategic thinking

Soft Skills

excellent verbal communicationexcellent written communicationstrong collaboration skillsopenness to feedbackproactive attitudeability to work autonomouslyhandle ambiguitymentoringbusiness performance orientationteam player