Unit Claims Manager, Accident Benefits

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Accident Benefits Unit Claims Manager leading claims teams to deliver exceptional customer service in Alberta. Overseeing claims process and supporting continuous improvement initiatives.

Posted 6/7/2026full-timeCalgary • 🇨🇦 CanadaJuniorMid-Level💰 CA$101,800 - CA$124,400 per yearWebsite

About the role

Key responsibilities & impact

Lead, direct, and coordinate adjusters in the end-to-end claims process to achieve targets related to engagement, cost control, operational efficiency, and customer service
Support corporate and regional goals by monitoring team performance, ensuring high-quality claims handling, and maintaining compliance with standards, procedures, and productivity expectations
Manage team operations by planning, organizing, and overseeing the effective use of people, budget, and resources while promoting teamwork and supporting technical development and coaching
Contribute to continuous improvement by identifying and helping implement enhancements to operational processes
Provide guidance and make decisions on claim handling and indemnity payments in line with company guidelines and best practices
Promote the organization’s brand, values, and business principles with internal and external partners.

Requirements

What you’ll need

Leadership experience and/or 2+ years of Accident Benefits claims handling experience (considered an asset)
Strong change management capability, with experience leading teams through transitions and supporting the adoption of new processes and technologies
Willingness to learn and develop technical expertise in Accident Benefits claims
A degree and/or CIP designation (or currently working toward one) is an asset
Strong computer proficiency and comfort working with claims systems and digital tools
Excellent communication, organization, and time-management skills
High accountability and a strong sense of ownership
A people-first approach that is supportive, respectful, and collaborative
Integrity, transparency, and professionalism
Customer-focused mindset with a commitment to excellence.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accident Benefits claims handlingchange managementclaims process managementoperational efficiencycompliance monitoringperformance managementprocess improvementindemnity payments decision-makingtechnical developmentcoaching

Soft Skills

leadershipcommunicationorganizationtime managementaccountabilityownershipcollaborationintegritytransparencycustomer focus

Certifications

CIP designationdegree