IT Operations Governance Advisor

Intact

IT Operations Governance Advisor responsible for operational intelligence across technology sector. Define, lead, and evolve operating model and governance strategies.

Posted 6/13/2026full-timeMontréal • 🇨🇦 CanadaSeniorLead💰 CA$109,900 - CA$134,300 per yearWebsite

Tech Stack

Tools & technologies

CloudETLGoITSMKubernetesPythonSQLTypeScript

About the role

Key responsibilities & impact

Define, lead, and evolve the operational intelligence practice across the Technology sector.
Own the Technology Operating Model—gathering, processing, and publishing operational insights—while evangelizing best practices and monitoring/enforcing adoption and compliance.
Drive AI- and data-driven strategies for KPIs and objectives, establish robust feedback loops with business stakeholders, and materially elevate IT’s operational performance and posture.
Close knowledge gaps and build authoritative operational visibility, while introducing Generative AI capabilities and AI agents that transform how operations and architecture decisions are made.
Set standards, ownership, data quality rules, compliance mechanisms, maturity assessments, and policy/metric guardrails aligned to reliability, security, continuity, cost, and user experience.
Architect unified telemetry pipelines across observability, ITSM, CMDB, CI/CD, and business signals.
Deliver executive dashboards, service scorecards, and self-service analytics with portfolio-to-component drilldowns.
Define KPIs and reporting rhythms (e.g., OKRs).
Modernize and consolidate documentation with strong taxonomy and lifecycle controls.
Build authoritative operational maps (service dependencies, value streams, application/asset inventories, OSI mappings) with clear ownership and automated upkeep where possible.
Deploy GenAI for troubleshooting support, incident summaries, change-impact/risk analysis, and proactive insights.
Establish AI governance (prompt/content policy, safety, monitoring/cost).
Implement operational and architecture agents for anomaly detection, causal analysis, playbook execution, and remediation with human oversight.
Build strong partnerships with business and technology leaders, run feedback/adoption forums, provide training and evangelism.
Coordinate with SRE/resiliency, support, incident management, security, and FinOps.

Requirements

What you’ll need

8 to 12 years in Operational Intelligence, SRE/Platform Engineering, Data/Analytics, or IT Operations with enterprise-scale ownership of operating models, metrics, and governance.
Proven experience designing and operating data pipelines and analytics for operational telemetry and ITSM/CMDB ecosystems.
Strong proficiency in: Observability and operational data platforms (e.g., OpenTelemetry, Dynatrace, Elastic) and integration with ITSM/CMDB.
Data engineering and modeling (ETL/ELT, metadata/lineage, semantic modeling); SQL and at least one programming language (Python/Go/TypeScript).
KPI frameworks and reporting (OKRs, scorecards, executive dashboards); statistical analysis and reliability/performance metrics.
Knowledge management (taxonomy design, content lifecycle, search/retrieval) and reconciliation of fragmented knowledge bases.
AI/GenAI design and governance (retrieval, vector stores, model serving/observability, safety/guardrails) applied to operational use cases.
Familiarity with enterprise architectures across multi-cloud, on-prem, Kubernetes/service mesh, data platforms, and integration patterns.
Excellent communication (written, visual, verbal) and executive presence.
Strong stakeholder management and change leadership.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.

Benefits

Comp & perks

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Our pension offerings provide flexibility and long-term security for our employees beyond their careers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational IntelligenceSREPlatform EngineeringData AnalyticsData EngineeringETLSQLPythonGoTypeScript

Soft Skills

CommunicationStakeholder ManagementChange LeadershipExecutive Presence